Alan Browne Chevrolet

Alan Browne Chevrolet

700 Pearson Drive, Genoa, IL 60135

New 888-658-2340
Used 888-329-6383
Service 877-282-7386

Come in for our GM Black Friday sale today! A Short Drive for Big Savings!

Average Ratings

4.5 out of 5.0
15 out of 17 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 17 reviews

Featured Review

5.0 out of 5.0

bad raider

by from covington, in |

They give excellent deals for the vehicles. The sales people are excellent and knowledgeable. If there is an issue they try and fix it the correct way. The was an excellect experience and they are not pushy. They give the information you needed and then let you make the decision you want.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

1.0 out of 5.0

Wolf in Sheeps clothing

by from Naperville IL |

I contacted this deal regarding a used vehicle, After speaking to a sales associate, I set an appointment to see the vehicle the next afternoon. I let the associate know I was an hour away from the dealer. The next afternoon I made the hour trip in the pouring rain to test drive the used vehicle. When I arrived at the dealer the person I had an appointment with was busy, I was handed off then notified the vehicle I came to see was mysteriously sold earlier that morning. I was not notified of this, and no one seemed to care I had driven an hour out of my way on a Sat afternoon in the pouring rain for nothing. I got the typical we have several "OTHER" vehicles to choose from. meaning more expensive. Cars dealers have a bad reputation as it is and this was by far the worst I have experienced in my 23 years of car shopping. Spend your money elsewhere!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service!

by from Genoa, IL |

I recently bought a new car at Alan Browne Chevy in Genoa. The service was impeccable. The car salesperson, Destinee, was amazing! She was very knowledgeable and nice. Any questions I asked, if she did not know she was sure to find out for me. The financier went out of his way to make sure I had the best rate on the car and also a monthly rate I was comfortable with. This was the best and easiest car buying experience of my life. Would definitely recommend this dealer and Destinee to anyone buying a new or used car! (BTW they can get any car brand for you, not just Chevy's)

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Love my car

by from Genoa |

Phil, Destinee, and the team really helped me out. Even down to monthly payments and my trade in value was phenomenal. They picked out a vehicle that fits my daily needs. I'm beyond happy with my vehicle and highly recommend them to anyone.

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Dealership would recommend

by from Dekalb IL |

I bought a 2010 Equinox from Adrienne Forbes at Alan Browne. She was extremely professional without being pushy and was patient while I test drove multiple cars. After deciding the financial and management team all worked together to help me get my dream car. I purchased the warranty which has been well worth it. Everyone I encountered was extremely friendly and I would absolutely go back to purchase another car there!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

kerry lies

by from genoa , Il |

I purchased my car from them back in 2012 and always got it serviced there one day I took my vehicle in because it was acting up to get it diagnosed and an estimate to fix it KERRY said I need a needed to pay $800 for something that may fix my car or I would need a new engine I disagreed and went to a great and honest macnic in Kingston turned out to be a $60 cam phazer definitely never going back horrible experienceand was my mistake cause it wwasn't the first time Kerry had lied to me but sure was the last !

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Not Applicable
Customer Service
Not Applicable
Buying Process
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Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Didn't But the Vehicle, but had a great experience

by from Oostburg WI |

Found a 2003 Chevy Express 1500 with the top of the line Explorer Conversion Package on-line. Living almost 3 hours away I had many phone call and inquiries with Destinee and Jason. Both we very courteous, professional and really listened to my budget constraints and need for a quality vehicle. They worked hard to get down to my price point and helped to secure various financing options before ever having to come down to the dealership. Drove down to see the vehicle and test drive it. The mechanics on the van were great, but a few finishing items were not up to the standard I was expecting. The General Manager Phil got involved and gave me numerous options on how to proceed - he was willing to drop the price to cover the repairs if I wanted them done closer to my home or he said he would price out repairs, perform them and deliver it to us 3 hours away. He was very concious of our investment of time and gas driving down to the dealership. We chose to have him take care of the repairs, which he followed up on quickly. Unfortunately for Phil and Alan Browne Chevrolet, we found a newer vehicle on the ride home for the same price very close to our home and purchased that the next morning. I spoke to Phil about our change of heart and instead of being upset or feeling betrayed, he was genuinely happy for us and held no ill will. I was very impressed. He is going ahead with the repairs anyways and someone is going to get a great conversion van very soon. I will definitely give Phil, Jason, and Destinee a chance to earn my business next time I am in the market for a new or used vehicle. Great experience with an honest dealer.

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Customer Service
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Shopped for a used car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Awesome service!

by from Dekalb, IL |

My mom just bought a 1999 Grand Marquis from here. She absolutely loves it. Destinee was very helpful and so patient. That's what you need when buying a car. Everyone here at Alan Browne is so nice. I'm so glad we found this place for our car buying experience.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Grea experience

by from colona Illinois |

Was looking for a used truck found one online with Alan Browne Chevrolet when I emailed got a call and email the next day. We set up a time to take a test drive. I drove 100 miles for a test drive and am glad I did. I purchased the truck and got a great deal. Destinee was great she worked with me to get just what I wanted. Thanks to everyone involved I am a very satisfied customer

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Experience w Allan Browne Chevy Keith Vavra

by from Cherry Valley, IL |

Just bought a new Chevy Avalanche from Keith thru Alan Browne Chevy. I have bought vehicles with Keith before and was very happy with him as usual, and with the new organization he is with.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

excellent service, will buy again

by from chicago, il |

Greeted kindly, was not rushed or forced into buying. Bought a used car after a week of test driving various vehicles. Would recommend to family and friends. Bonus with the free donuts!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 17 reviews)