Hendrick Lexus Charleston

Hendrick Lexus Charleston

2424 Savannah Highway, Charleston, SC 29414

New 888-547-8510
Used 866-980-9954
Service 877-466-4056

Elite of Lexus dealer for 18 years in a row!

Average Ratings

4.9 out of 5.0
132 out of 134 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 134 reviews

Featured Review

5.0 out of 5.0

Satisfied Lexus Customer

by from Hilton Head Island, SC |

My family has owned several Lexus through the years and we just purchased a 2015 LX 570 from Hendrick Lexus of Charleston. Our Sales Consultant was "Terrance Middleton" and he made a huge difference in our buying decision from this dealership! Terrance is extremely knowledgeable of the product and rose to the occasion to ensure that we got a fair price for this Luxury SUV... I would highly recommend Terrance Middleton to any perspective buyer!!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Hendrick Lexus Charleston responded to this review

February 20, 2015

Dear Jason R, Thank you so much for your response regarding your car buying experience here at Hendrick Lexus Charleston. Oh behalf of Terrance and everyone here, we are pleased to have you as part of Dealership family in both sales and service. Thank you for letting us know how we are doing and the biggest compliment you could give us beyond your kind words is your referrals! Please connect with us online at our website and social sites to stay up-to-date on all the latest Lexus news, information, and Dealership happenings. We look forward to a continued long and happy relationship serving your automotive needs.

5.0 out of 5.0

Purchasing RX350 from Rick Hendricks -John Hoff

by from Columbia, S.C. |

Buying our new RX 350 from Rick Hendricks Lexus was the most pleasant car purchasing experience that we have ever had .This was because our salesman ,John Hoff ,was the most pleasant, cordial, and knowledgable person that we have ever dealt with in buying a new car. From the moment that we walked in the door, John made my wife and I feel as though we were the most important person in the world to him.This persisted throughout the entire process.He will forever be our go to guy in our future needs for an automobile , and we definitely will send our friends and colleagues to him so they can fexperience first hand what we did.It was a true pleasure dealing with John and the dealership .

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

FIRST CAR BUYING EXPERIENCE

by from Charleston, SC |

My husband and I had stopped by one afternoon to look at the new Lexus NX 200t and when we went inside to the showroom we were immediately greeted by one of the most friendly individuals we?ve ever met, Sam Aby. It was our first time even looking at cars but Sam made us feel right at home the minute we walked inside. Before he even started talking about cars, he took the time to introduce himself and get to know us personally. He then showed us the vehicle and offered to take us for a test drive. As I previously mentioned, this was our first time even looking at cars, so we had no intention of buying; however, after meeting with Sam and taking the test drive, we were very interested. Sam sat down with us and gave us all our options. He gave us time to discuss things together and never once made us feel pressured or rushed. After hours at the dealership, we had made our decision and Sam took the time to show us how to use all the new advanced technology in the vehicle. In addition, he has followed up with us numerous times to ensure we are happy and has always been available when we?ve called with questions. I wish I could express how happy we are as new Lexus owners. I will never buy another car, let alone buy from anyone else but Sam Aby. Thank you for making us feel like family!

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Customer Service
Buying Process
Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

SERVICE DEPARTMENT

by from HANAHAN, SOUTH CAROLINA |

I WORKED WITH BILL FERGUSON, YOUR SERVICE REPRESENTATIVE LAST FRIDAY. HE HAS ALWAYS BEEN RESPONSIVE IN OVERSEEING THE REPAIRS ON MY 2007 LEXUS LS460. THE REPAIRS ON MY CAR WAS A RECALL NOTICE TO REPLACE THE FUEL PRESSURE SENSOR. I APPRECIATE THE POSITIVE ATTITUDE BILL ALWAYS DISPLAYS IN SATISFYING MY NEEDS WHEN I HAVE MY CAR IN FOR SERVICE. HE IS A VALUABLE REPRESENTATIVE OF THE LEXUS TEAM OF CHARLESTON, AND SHOULD BE RECOGNIZED AS SUCH.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Consistently Excellent Service

by from Charleston, SC |

I have been a customer of Lexus of Charleston for more than 10 years, and their service department consistently does a stellar job, both in the quality of work and in the personal consideration of the staff. Darrell Fort, Bill Ferguson, Alan Puckhaber and all the folks in the service department are unfailing in their professionalism, vehicle and engine knowledge, and positive, helpful attitude. You never leave Lexus service without the feeling that you were treated well and your vehicle was handled with precision, and I highly recommend Lexus of Charleston to anyone.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Experience of car purchase

by from Savannah, Ga. |

My wife and I bought a 2012 Lexus ES350 from Sally Thackston , working for Lexus of Charleston. It was a delightful experience. Ms. Thackston knew her inventory well but had to search diligently to find exactly what we wanted , and this she did. I would encourage anyone within driving distance to visit this dealership and ask for Ms. Thackston. (We drove from Savannah, Ga., before we found what we wanted. ) This is not a long review but if you take my advice you won't be disappointed .

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Hendrick Lexus Charleston responded to this review

March 4, 2015

Dear Jim & Ann, Thank you so much for your response regarding your car buying experience here at Hendrick Lexus Charleston. Oh behalf of Sally and everyone here, we are pleased to have you as part of Lexus family and we appreciate you taking the time to travel here for exactly what you were looking for in your next vehicle! Thank you for letting us know how we are doing and the biggest compliment you could give us beyond your kind words is your referrals! Please connect with us online at our website and social sites to stay up-to-date on all the latest Lexus news, information, and Dealership happenings. We look forward to a continued long and happy relationship serving your automotive needs.


5.0 out of 5.0

Excellent attentive service

by from Charleston,sc |

John Hoff is an excellent representative for Lexus and Hendrix Lexus of Charleston. He is very accommodating keeping our needs and preferences always in mind during the purchase process. My wife and I have purchased 3 cars from John over the last ten years. We are always pleased with his professionalism and attention to detail ensuring a smooth, efficient and satisfying experience for us.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Hendrick Lexus Charleston responded to this review

February 20, 2015

Dear Jeff, On behalf of John Hoff and the rest of our team here at Hendrick Lexus Charleston, thank you for your most recent purchase and repeat business for your last 3 vehicles, wow! We are pleased to have you as part of Dealership family in both sales and service. Thank you for letting us know how we are doing and the biggest compliment you could give us beyond your kind words is your referrals! Please connect with us online at our website and social sites to stay up-to-date on all the latest Lexus news, information, and Dealership happenings. We look forward to a continued long and happy relationship serving your automotive needs.


5.0 out of 5.0

Hendrick Lexus makes buying a car very easy!

by from Charleston, SC |

The customer service at Hendrick's Lexus is unparalleled! John Hoff was knowledgeable, helpful, straight forward, and very accommodating. We felt like we had a concierge at our service to help us buy a car. We could not have asked for more. I will definitely return to Hendrick Lexus for all of my car service. I love my Lexus!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Hendrick Lexus Charleston responded to this review

February 20, 2015

Dear Love my Lexus, Thank you so much for your kind words regarding your car buying experience. On behalf of everyone here at Hendrick Lexus Charleston, we welcome you to the family! Thank you for letting us know how we are doing and the biggest compliment you could give us beyond your kind words is your referrals! Please connect with us online at our website and social sites to stay up-to-date on all the latest Lexus news, information, and Dealership happenings. We look forward to a continued long and happy relationship serving your automotive needs.


5.0 out of 5.0

Great Experience

by from Columbia, SC |

Thank you to Richie Hughes and to all the Hendrick Lexus Charleston team. You made buying a car an enjoyable experience. It is very refreshing to deal with people who are genuinely interested in helping a customer find what is right for their needs instead of just trying to move a car. There is enough pressure inherent with spending a lot of money and the added pressure of a pushy sales person is not something I can tolerate. Richie and his team quickly established a level of trust and confidence rarely seen during the car buying process. I left Hendrick Lexus Charleston feeling very good. Thanks!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Hendrick Lexus Charleston responded to this review

February 20, 2015

Dear John T., On behalf of Richie and the rest of our team here at Hendrick Lexus Charleston, thank you for your most recent purchase and your compliments! We are pleased to have you as part of Dealership family.. Thank you for letting us know how we are doing and the biggest compliment you could give us beyond your kind words is your referrals! Please connect with us online at our website and social sites to stay up-to-date on all the latest Lexus news, information, and Dealership happenings. We look forward to a continued long and happy relationship serving your automotive needs.


5.0 out of 5.0

Sales Agent Lloyd Walker

by from Charleston, SC |

Lloyd Walker has been our sales person at Lexus of Charleston for more than ten years and at least six vehicles -- new and used. Mr. Walker makes the process as painless as possible and we trust him to give us a satisfactory price and vehicle without the hassle of negotiating. It is nice to know that he is there for us when and as needed.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Hendrick Lexus Charleston responded to this review

January 22, 2015

Dear Richard WM, On behalf of Lloyd and the rest of our team here at Hendrick Lexus Charleston, thank you for your most recent purchase and repeat business over these 10+ years, wow! We are pleased to have you as part of Dealership family in both sales and service. Thank you for letting us know how we are doing and the biggest compliment you could give us beyond your kind words is your referrals! Please connect with us online at our website and social sites to stay up-to-date on all the latest Lexus news, information, and Dealership happenings. We look forward to a continued long and happy relationship serving your automotive needs.


5.0 out of 5.0

Great experience.

by from Hilton Head Island, SC |

The RX350 we just purchased is the fourth car we have bought from Lexus of Charleston. For the last three, Mike Graber was our salesman and he always has been on point and helpful.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Hendrick Lexus Charleston responded to this review

January 22, 2015

Dear RWS350, On behalf of Mike Graber and the rest of our team here at Hendrick Lexus Charleston, thank you for your most recent purchase and repeat business over these many years. We are pleased to have you as part of Dealership family. Thank you for letting us know how we are doing and the biggest compliment you could give us beyond your kind words is your referrals! Please connect with us online at our website and social sites to stay up-to-date on all the latest Lexus news, information, and Dealership happenings. We look forward to a continued long and happy relationship serving your automotive needs.


(1-10 of 134 reviews)