Donley Ford - Shelby

(4.6) 7 Reviews

249 Mansfield Ave, Shelby, OH 44875

Used 866-393-8314

Average Ratings

4.6 out of 5.0
6 out of 7 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-7 of 7 reviews
5.0 out of 5.0

service

by from Mansfield, Ohio |

it was just fine. I don't want to enter 50 characters. It was fine, that's my experience.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Donley Ford - Shelby responded to this review

April 24, 2015

We really appreciate your feedback of your recent visit with us at Donley Ford Shelby, Beth! We always appreciate feedback from our customers, and it makes us feel good to know that our team did right by you.


5.0 out of 5.0

The Best

by from Mansfield,Ohio |

I excellent service and the people are very helpful and friend. I tell everyone I know to go to Donley for a car. Just like everyone there.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Shelby, Ohio |

I always have a good experience there. This is where I bought my car

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Donley Ford - Shelby responded to this review

April 24, 2015

At Donley Ford Shelby, we appreciate your feedback, Mary. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.


5.0 out of 5.0

great service

by from Shelby, Ohio |

Service was performed promptly. Wait time was exceptable cost was expensive but I did not shop around for comparison.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Donley Ford of Shelby

by from Shelby, OH |

Excellent vehicle service performed by an excellent service team! I only trust taking my Ford to Donley Ford of Shelby because of the great people in their service department.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Awesome job

by from Shelby, OH |

You guys did a wonderful job I love my new car an very pleased with how you guys handled everything...it was a good first time expense with buying my first new car...thank you guys very much.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


2.0 out of 5.0

Charge more in Ashland

by from Loudonville |

I bought the 2010 Taurus thinking that I was getting a good deal from a local dealership. When I got home I found Donely had been selling the car I bought in Shelby for 3500 less. They also had it listed on EBay for the 3500 less. Beware of their sales methods. Always check their online prices first. Very disappointed.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did make a purchase


(1-7 of 7 reviews)