- Service & Repair
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by Charmie from Long Beach, CA |
After seeing the only review and it being a "2" all I could think was, either the customer or the salesperson was having a less than stellar day. Because, our experience was just that, stellar. We had been to another "popular" dealer, for this brand, earlier in the day and thought that one of 3 guys were going to knock themselves out just to get to us. The fastest, and youngest beat out the other 2. Only problem was, after 45 minutes, we never actually left the lot to test a car. The salesperson was unable to use his passcode to get a key for the 2 models we wished to see. Although we told him we didn't mind waiting, he never sent word to us to tell us of the even bigger delay than the first one which had to be 15 minutes. After another 15 or so minutes, a guard walked over to us wondering why we were "in" the car. We told him the situation as well as the name of our salesperson and he said he would get in touch with him/her We watched the guard walk over to a manager (?) who was having a coffee. We thought it was about getting us help. Evidently, "out of site, out of mind". So, after another 15 minutes, with no one approaching us with information, help, advice ... a key?.. we decided to leave. Of course, the guard was still chatting with, what appeared to be a manager/supervisor of some sort. Who knows? And, at that point, who cared! After dinner, we headed out to Long Beach Honda. Absolutely no one rushed us. In fact, I thought they were closed for a moment as it was late on a weekend evening. A very polite gentleman walked up to us. I mentioned that I thought I'd caught them at a bad time but he said that since they rotate who will walk up to a customer, he was waiting for the other salesman to approach. When he found that the other salesperson was going to be unavailable, he politely told us he would be happy to help. We knew what we wanted to look when we walked in, and he did not try to push us into something else. He was very respectful of all of our pre-planning. He was then able to point out features on the 2 vehicles we had in mind that we had not realized came with the cars. We immediately test drove our 2 models once the drivers; licenses were handled. Both vehicles were surprisingly excellent as we had tested some high end German make cars earlier.The reason we looked at Honda in the first place was because of the great reviews and evaluations it had in reliability, safety and performance. Those are the 3 most important traits in a vehicle which drives our choices in a purchase of a vehicle. Upon finishing the test drives, we explained we did not wish to deal in any way shape or form. We did oblige in the meeting of the sales manager out of respect for our wonderful salesperson. He was, for lack of a better phrase, "a bit more", but, fortunately, a few shades shy of pushy. I had told the salesperson that we would walk if there was even the slightest hint of "push". Without having been "forewarned" the sales manager did not "push" in a way that would make us walk out. He seemed mostly very conscientious and thorough making sure we knew even more than we did when we had arrived. We walked out knowing for certain, we would deal with them exclusively should we decide to buy the Honda product. Having had the opportunity to have dealt with 3 other dealers (excluding the one at which we never drove a car or even received help), having found lots of great features on on of the other 3 brands and models of cars with fairly good salespeople, we knew that if all things were equal or even close to equal, the final decision would be about where we had felt we had the best overall experience. If Honda was the only car that we were considering, we know exactly where we would buy it. Long Beach Honda, hands down. This review is being written before we have finalized our choices, however, there was a concern one of us would forget to give credit to our favorite dealer of the day, Long Beach Honda
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Shopped for a new car
Does recommend this dealer
Did not make a purchase
by Honda Lover from Cypress, CA |
I called on a Thursday wanting to see a Honda Accord that was advertised, and I was interested in test driving it as well. I was hoping if the deal went well I would have a new car by the weekend. However, the Salesman that answered my call informed me the car was not on the lot, because the Sales Manager took it for personal use for the day. The car was supposed to be returned the next day by 1:30pm. I couldn't make it in the dealership the next day, so I called and came in on Saturday. I finally got to see the car, but I was disappointed there was trash in the car, a spill that wasn't cleaned up on the leather driver seat and an ink mark on the back seat. There was also an old piece of rug that was used to protect the floor mat that was mistakenly left for me to see. It was clear the car was being used for personal reasons often, and I felt disrespected by not having the car ready for me to see. I left without the car and felt bad for the Salesman that continued to make excuses for the trash as he stuffed it in his pockets. After the weekend went by and not finding another car, I thought I'd try one more time since I wouldn't be financing with this dealership. I feel I got a good deal, but again the person that should have helped me was too busy so a new hired employee proceeded to give me confusing information to the point I was ready to walk out again. The confusion ended when a Sr. Sales Manager was summoned to clear up the confusion. I love the car but the dealership personnel are unprofessional and need to reevaluate how they treat their customers.
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Shopped for a used car
Does not recommend this dealer
Did make a purchase