INFINITI of West Chester

(3.7) 6 Reviews

715 Autopark Blvd, West Chester, PA 19382

Used 856-275-6717

Average Ratings

3.7 out of 5.0
5 out of 6 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-6 of 6 reviews
1.0 out of 5.0

Promised second key, never provided

by from Downingtown |

During sale process was told second key was to be provided. But, "couldn't locate" ! Was finally sent a second key but for a different car. Therefor, second key did not work. Refused to correct. New key from other dealer was $240 due to programming. Dealer ignored requests to stand behind sale statements, promises. GET EVERYTHING BEFORE YOU PAY THEM, cause . . .

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


4.0 out of 5.0

Very Professional

by from Wilmington, DE |

Bought my Lexus RX 350 here and everyone was very helpful. The process went very smooth and I will definately keep this dealership in mind when I buy again!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Good Experience for Used Car purchase

by from Phoenixville, PA |

Bought a used Nissan Altima Hybrid. Had a good selection of cars across their three dealerships. Well treated without a hard sell. Myke was knowledgeable and helpful, though I did a lot of research on my own about hybrids, batteries and repair costs. Of course, once we were ready to talk about a deal, they brought in a manager. Still, a good experience.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Best place to buy a vehicle!

by from Boothwyn Pa |

We went to Infiniti of West Chester to purchase a 2006 Honda Pilot. With in the first few days of purchasing the check engine light came on and it turned out the Honda needed a catalytic converter. Sean, our salesman, and Nick, the Sales manager compensated us with 2 really great deals. Either they would fix the converter or they would give us a fabulous deal on a different 2006 Honda Pilot that had way better features. We decided on the better Honda. The entire time dealing with Sean, we did not feel pressured into a sale. He was very nice, easy going and not a typical salesperson. All of the staff was very respectful and patient. We would definitely recommend Infiniti of West Chester and we would definitely recommend Sean.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Good Dealership

by from West Grove, PA |

I was in this dealership a couple times, looking for a used G35x. The salesman I worked with was new to the dealership, but was friendly and willing to let me drive a couple cars. He was a bit pushy to have me drive things above my stated price range. I ended up buying one of those cars though, so I can't really complain. I was quoted a monthly payment over the phone before coming in to sign the paperwork, but when I came in, it was actually $10/month higher. Not a big deal, but annoying. The car only had 1 key and they charged me for the 2nd one rather than just including it in the price. He only showed me how to pair my phone etc once I asked him - I would expect him to volunteer to walk me through everything once I've bought it. Overall, it felt somewhat rushed and they were only interested in the sale (something I would expect from a generic used car dealer) and not the personal service I would expect from an Infiniti dealer.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Used Bimmer from Infiniti - treated well

by from Collegeville, PA |

The sales associate was very personable and trustworthy. The dealership itself treated me very well even though I was buying a used BMW from them. Service helped me quickly, efficiently, and in a very friendly manner, but I had to bring the car back twice for the same problem (they had sent it to Otto's BMW to fix the check engine light 3 times, so it's really Otto's fault). The only criticism I would have was that I had to wait about 1 hour after my appointment was scheduled for the buying process to begin. All in all, I am very satisfied.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-6 of 6 reviews)