- Repair & Care
Don White's Timonium Chrysler Jeep Dodge Ram, a leading Chrysler Jeep Dodge Ram dealer in Cockeysville, has been serving drivers in nearby Baltimore and Dundalk for years. Cockeysville Chrysler Jeep Dodge Ram drivers come to us for quality, affordable vehicles along with some of the best financing plans in all of Maryland.
25 out of 37 people recommended this dealer.
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I was doing some idle research when I discovered my current vehicle had an incident in its history of which I was unaware. Since it was going to be out of warranty coverage soon, I became more motivated to get into a new vehicle. I worked at quite a few dealerships but was unable to work out a deal that fit my needs and budget. Two separate Heritage locations as well as Jones and Musselman's spent a lot of time working on trying to get a sale, but none could get to the monthly payment I needed, mostly due to low offers on my trade and financing that was not low enough. The vehicle sale price at the dealerships was similar, though only Jones and Don White's had enough inventory of the Journey to even come close. Where Don White's did best, was in offering more for my trade, as well as being more aggressive in shopping my credit for financing. Jones came close, but instead of putting in more legwork to find me the credit I needed, they asked me to check with some credit unions and other banks. With my work and parenting schedule, I did not have the time to do so. Don White's on the other hand, did a lot of contact over the internet, allowing much of the preliminaries to get done ahead of time, so that when we went to the dealer, we knew we were really close on the deal and managed to get the numbers to work. There were very few issues, with one being the lack of satellite radio on the vehicle delivered. We test drove one but did not like the color and the one we settled on had just come off the truck and still had its packing materials so we did not drive it. Scott, our salesperson went over the functions of the Sirius XM system, only to discover after delivery that our vehicle did not have it. The dealership also forgot to give us our registration necessitating an extra trip back to the dealership. Those were annoyances, but not major ones, and the lack of satellite radio was not something we were looking for really. Kudos to Scott and Buddy for following up and making it right by offering to top off my tank next time I was in the area. I would have preferred not to have had any issues, but I can respect a dealership that admits a mistake and takes effort to mitigate its impact. This is our second car from Don White's and the buying experience was much better than 14 years ago, in addition to being better than most experiences at any dealer.