Ray Brandt Toyota

2460 Veterans Memorial Blvd, Kenner, LA 70062

Average Ratings

4.3 out of 5.0
14 out of 16 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 16 reviews
1.0 out of 5.0

From bad to worse service department

by from LaPlace, LA. |

At first the service department was OK but lately, the service has gone from OK, to bad and now to terrible. I, now has to find somewhere else to service my Tacoma

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase


3.0 out of 5.0

Unpleasant experience

by from New Orleans |

I went in for a test drive of the Highlander last Thursday and met with Mike Meeks. He called me and invited me to come back on Saturday when he said he would have plenty of time to discuss more with me. I arrived there within an hour as I had to get a jump start for my vehicle because the first time I went in on Thursday the mechanics left the lights on and I didn't attempt to drive it again till that Saturday since I went out of town as soon as I returned home. When I arrived, Mike was with someone he said his mother just sent in, however, I saw that couple there Thursday. He then handed me off to someone else who went to get a vehicle and never returned. After approximately 20 minutes, I decided to leave and left my name and number with the receptionist. After having to get my car jumped started b/c of the previous time there and not to have Mike available to work with me when he assured me he would have plenty of time, I feel insulted.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service/Repair at Ray Brandt

by from River Ridge, LA |

I have recently moved to the area and have begun to use Ray Brandt Toyota. All of the personel has been courteous and professional. Much of my good experience has been due to Doug M. in the service department who made me feel my vehicle was being left in competent hands for the necessary repairs. When I am ready to purchase a new vehicle, I will use Ray Brandt as I feel the most important part of a purchase is the follow-up service one receives.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Ray Brandt Toyota responded to this review

March 3, 2014

Thank you for this 5-star review, and we thank you for choosing Ray Brandt Toyota! We appreciate your compliments of our staff and service department, especially Doug. Thank you again for this great review, and we look forward to assisting you with any of your future car needs! Kind regards, Robin Pati - Internet Director


5.0 out of 5.0

Excellent Customer Service

by from New Orleans, LA |

I am totally pleased with the excellent customer service that was provided by Spike during the leasing of my vehicle. He is patient and knew exactly what my needs were and found me the right vehicle. I have been doing business with Ray Brandt for a long time and will recommend this dealer. Also, thanks to Richard for the detailed description of my available services and follow-up care.

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Customer Service
Buying Process
Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Buying a car at Ray Brandt Toyota. A Scion XD. New

by from Kenner, La. |

All was great, but trade value. I thought the Scion held it's value more. Everyone was pleasant and professional.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Ray Brandt Toyota responded to this review

December 17, 2013

Stuart, thank you for sharing your feedback. It was a pleasure doing business with you, and we look forward to seeing you again soon! Kind regards, Robin Pati


5.0 out of 5.0

4 Toyota Highlanders and 1 Camry

by from Kenner, Louisiana |

I've bought 5 vehicles from Toyota and love them all. The service is wonderful and I would highly recommend Toyota to all my family and friends.

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Customer Service
Buying Process
Quality of Repair
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Does recommend this dealer

Did make a purchase

Ray Brandt Toyota responded to this review

November 22, 2013

Wow! Thank you for the 5-star review. We love hearing from our loyal customers. We hope we can continue to serve you for many years to come. Kind regards, Robin Pati


5.0 out of 5.0

My new Rav 4

by from Metairie,La |

It was my first visit because my husband had done all preliminary work, I was impressed with the staff, all very friendly and willing to assist , and answer all questions, we saw at least 4 different staff members that night and the process took over 3 hours, our salesman Mr Jason Smith drove my new car Home and Mr Fred Mena / sales manager was also very helpful, my over all experience was great.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Does recommend this dealer

Did make a purchase

Ray Brandt Toyota responded to this review

November 18, 2013

Hi there, thanks for such a great review! I'm pleased to hear you had a great experience at Ray Brandt Toyota. Let us know if we can assist with any of your future automotive needs. Kind regards, Robin Pati


4.0 out of 5.0

Customer Service: exactly what it Says

by from New Orleans |

Doug Montalbano handled my problem with thoughtful professionalism. He was pleasant and helpful from beginning to completion.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Does recommend this dealer

Did make a purchase

Ray Brandt Toyota responded to this review

November 13, 2013

Thank you for the review, Mike! I'm pleased to hear that Doug was able to handle your issue thoughtfully and professionally. Let us know if we can assist with any of your future automotive needs. Kind regards, Robin Pati


4.0 out of 5.0

The folks at Ray Brandt care about about you.

by from New Orleans |

Doug is great. He cares about the customer, he is friendly and he is a pro. I can always count on him to make sure my car is running at peak performance. Please note that I am very, very particular about my cars.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


3.0 out of 5.0

no truck

by from Metairie,La |

dealership did not have truck i was looking for. could not come to an agreement on another one.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Ray Brandt Toyota responded to this review

October 1, 2013

Hello, Thank you for taking the time to share your experience, we truly value our customer's opinions. I am sorry to hear that we did not have the truck that you were looking for. I would very much appreciate some time to talk with you to learn about the situation and regain your business. You business is truly valuable and I would like a chance to restore your faith in Ray Brandt Toyota. Please email me at internet@raybrandttoyota.com at your earliest convenience. ~Robin Pati


(1-10 of 16 reviews)