Burns Ford

2001 Charlotte Hwy, Lancaster, SC 29720

New 877-216-2909
Used 888-464-5442
Service 888-521-4729

Dealer Rater Dealer Of The Year 2013 & 2014 !! Back To Back #1 in Customer Satisfaction

Average Ratings

4.3 out of 5.0
6 out of 7 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-7 of 7 reviews
5.0 out of 5.0

Great dealership to work with

by from Lancaster, SC |

Levi did a great job. I wanted another F150, told him what the budget was and he got to the numbers I needed to make the deal. Very good follow up by service and sales.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Buying Experience

by from Rock Hill, SC |

I bought a 2014 F-150 from Burn's. I was looking for a specific color (Sunset Metallic) and in mid August, I ordered my truck through Burn's. I had contacted other Ford dealers and was told that if I ordered a vehicle it would have to be a 2015 model. When I contacted Burn's and told them what I wanted, they said no problem. They would/could order whatever I wanted. Understand that my order was solely predicated on color and the color I wanted was being discontinued in the 2015 models, so if I had to order a 2015, then I could not get what I wanted. Burn's said we will get what you want .... and they did. I had never ordered a vehicle before. Usually I just bought something "off the lot." This was a totally different experience ... a great one. Actually enjoyed the buying experience.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience

by from Rock Hill, SC |

Internet salesman was great and very helpful! Would definitely recommend salesman and dealer to family and friends. Unfortunately they did no have a lot used trucks.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

The best car buying experience we have ever had

by from Greer, S.C. |

Levi had the car ready when we got there, we did not have to wait. The car was just as described and we loved the color of ginger ale green. We test drove the car and we loved it. Levi had all the paper work done while we were at lunch, so when we got back it took no time to complete the deal. Everyone was very friendly and helpful, and this was the best car buying experience we have ever had. We would certainly recommend this dealership to anyone.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Not a good experience

by from Columbia, SC |

Not a good experience at all. The website was down when I submitted my on-line application so I should have known but tried anyway. The sales rep said they dealt with two different banks but when you buy a car they should only run your credit one time and check w/ different banks without running your credit more than one time. Based on what he said it can show as more than one credit inquire. They would not work with me or even try to give me a deal because I was upside down in my current truck. What a waste of time.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Burns Ford responded to this review

February 18, 2014

Customers application did come thru no problem. We explained process to customer and let them know they had negative equity before proceeding to contact banks with there approval and at there request. Negative equity along with credit issues resulted in two banks declining to finance and a third approval with terms they declined to accept. Please visit our website www.burnsford.com or see other cars.com reviews and see hundreds of satisfied customer reviews.


5.0 out of 5.0

Great selection of used cars

by from Charlotte, NC |

I was very pleased with the courteous, no-pressure, great attitude of my sales associate, Levi. He emailed me information, remembered me when we arrived days later for a test drive, and welcomed me to have the car checked by any certified mechanic I wished. We ended up repairing our existing vehicle, but if we had gone through on a purchase, it would have been from this dealership. Great selection of used and new cars - well worth the drive from Charlotte, NC.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

My TBIRD

by from Florence,sc |

No wheeling and dealing required. They give you the price for the car you want to buy and what they'll give you for your trade in. Like every dealership I've ever been to in the past, don't expect the retail value for your trade in. If you want that, sell the car on your own.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-7 of 7 reviews)