Where do I get started. We found the car that we liked and that fit our budget. It was a certified pre-owned. We ask to test drive it and our sales person tells us that we cant because it is being inspected for it to be considered a certified pre-own. So I asked him why the car was even up for sale if it hadnt been inspected yet. Thier reply: they have been short staffed and they get a lot of cars in. The mechanic ends up going home without even looking at the car. He knew we were going to buy it too. The mechanic should have stayed a little late to inspect it. We start to fill out paperwork and we are waiting for the finance manager to go over it with us. Two hours later I see him walk out and grab a lady that had been there half and hour. I go ask these two men who had just been sitting around if that is the man we are waiting for. They said yes but that he took that other lady because she knew all of the numbers and it wouldn?t take but 10 minutes. An hour later I get our salesman and ask him why we have been waiting here for 3 hours. He tells me that we can go just write a check for the deposit. Of course, I said no. So I tell my salesman that he needs to get the papers and we would look over them ourselves. (We just bought a car so we knew what to look at). He gets this man who is foreign and after the first round he makes copies and the finance manager comes out. Asks us to look over to make sure everything was ok. The zipcode was wrong. He brings us another copy, it was wrong again. He goes back and sends the foreign guy to attempt to explain it to us. They give us a rental car with no gas and act like they are dong us a favor by giving it to us. We leave and eventually get the car. We keep getting calls and text saying they need stuff, RIGHT AWAY. They weren?t ok with I will send it when I can get to work. Two weeks after I bought the car we get a form that needed to be signed in the mail. All I can think is what else. We waited for three hours they had plenty of time to get everything together. I get a call from State Farm, who is not my insurance, and they said that Mazda had called them more than once looking for proof of my insurance. I called the finance manager who says that they don?t need anything else and mention the insurance. All of a sudden he remembers that. I mention that the paperwork should have been done. He doesn?t believe that they mailed me a form to fill out. I said they were unorganized and he comments back with attitude saying if they were unorganized they wouldn?t sell 3,000 cars a month. I asked if he was a manger he said he was THE manager but his manager was standing next to him. I got on the phone and asked if it was ok for him to talk to me like that. I said I needed a list of everything needed so I wouldn?t have to deal with them anymore. He said he would call me back in a few minutes- never received a call. Our other car was from CarMax. I would highly recommend going there.
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