Universal City Nissan

Universal City Nissan

3550 Cahuenga Blvd, Los Angeles, CA 90068

New 866-447-3091
Used 877-523-7098
Service 877-312-0184

#1 All Time Nissan Dealer, E-A-S-Y Credit

Average Ratings

4.8 out of 5.0
203 out of 207 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 207 reviews

Featured Review

5.0 out of 5.0

Service extraordinary

by from Los Angeles |

I had my fuel injection serviced along with my usual maintenance. Someone from Nissan calls me that my car is due for maintenance and I get a call a day before to confirm. If I need to reschedule, the process was convenient and getting another appropriate time. If I had items that I wasn't quite ready yet, no pressure.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

great service, clean area

by from hollywood, ca |

Its was great, i would go back thank you very much for the assistance I would recommend a friend and family to use universal city nissan

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Oil leak

by from Universal City, Ca |

Brought in for an oil leak. Made an appointment for the leak Call me to give me the reason why there was a leak.. Service good.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Carina

by from Los angeles ca |

Javi was a great sales man as long with his sales mananger, they were great people that helped us get our altima.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent

by from Los angeles |

the time spent and the way they treat their customers is excellent I highly recommend it to consumers centers is good

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from Los Angeles, California |

The fact that I got the best deal possible and good advice regarding my purchase. Royce was instrumental in getting me to the car lot and doing what he said he would do.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service so friendly I like it

by from California |

I went without appointment so I thought it was gonna take for ever but no nazario came to me a me do you need help I said yes I don't have appointment can you helpe he gladly so generous help me and I got out fast thanks to him

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Long time customer

by from Los Angeles, CA |

Appointment made was easy, and the only negative was that I had to get some work done, but the Wifi did not work in the customer center

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Universal City Nissan responded to this review

August 27, 2015

Johnny, it is disappointing to hear about the negative impression you got during your most recent visit to our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. Your satisfaction is of the utmost importance. Sincerely, Billie Joe, Service Manager, billiej@sageauto.com


5.0 out of 5.0

Car service

by from Fontana, Ca |

Peter is always great! He is always so professional and understanding! I drive all the way from Fontana just to get my car serviced by him.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Universal City Nissan responded to this review

August 28, 2015

Hello Shanti and thank you for your kind words! Peter is a great asset and we appreciate him for giving you that comfort during your experience! We thank you again and we look forward to servicing you again in the future! Warm regards, Billie Joe, Service Manager, billiej@sageauto.com


5.0 out of 5.0

great service

by from los angeles |

I didnt have to wait long and i got offered a ride to universal studios while i waited for my cars maintenance

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Universal City Nissan responded to this review

August 28, 2015

Jose, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Universal City Nissan for your vehicle needs. Best regards, Billie Joe, Service Manager, billiej@sageauto.com


5.0 out of 5.0

Excellent customer service

by from California |

I like that they made me feel right at home I wasn't just another potential buyer they actually treated me like family. It was a great experience and really recommend to my friends .

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Universal City Nissan responded to this review

August 28, 2015

Rodrigo, thank you so much for your terrific review about our dealership. We have always had a family mentality here and always will. Customer satisfaction and world class customer service is our number one goal, and we are pleased you feel the way that you do. We look forward to seeing you again at your next visit! Best regards, Tony McKinny, Internet Sales Manager, tonym@sageauto.com


(1-10 of 207 reviews)