Brumos Lexus of Jacksonville

Brumos Lexus of Jacksonville

10259 Atlantic Blvd, Jacksonville, FL 32225

New 877-806-8603
Used 877-805-5999
Service 877-807-9039

Average Ratings

4.9 out of 5.0
249 out of 275 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 275 reviews

Featured Review

5.0 out of 5.0

Great Service

by from Jacksonville, Florida |

Outstanding service by my service rep, Mike. Very loyal to this dealership. They have treated my wife and me fairly. We have purchased four Lexus through them and always have had our cars serviced at this dealership. We have been treated fairly and honestly.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Brumos Lexus of Jacksonville responded to this review

February 2, 2015

Thank you Bill for your review and also your loyalty. It means a lot to us and we are very happy to hear that you are always treated well.

5.0 out of 5.0

Servicing

by from Jacksonville, FL |

Servicing My experience was great. However, this review protocol is absurd. It needs to be more user friendly.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Owner of vehicle

by from Jacksonville, FL |

Services provided was Outstanding. No complaints for the first visit

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Lee Tilka

by from Jacksonville, Florida |

This is our fifth lease with Lexus and this dealer has gone way over and above to accommodate us. We will continue to deal with these folks for all of our vehicles

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Kathy Franklin

by from Brunswick, GA |

I brought my neighbors, Mr. & Mrs. Jim Martin, with me on Wednesday to your dealership. In my initial service appointment scheduling I noted they would be coming with me. They moved here from North Carolina and are Lexus (2) owners and wanted to visit your facility. Too bad someone from your staff couldn't have given them a short tour. Mr.Tynan did introduce them to a Salesman.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Service Department

by from Jacksonville, FL |

Had Lexus 450h in for service. Service department is the best. Great service by Service Manager Larry Berrry. Its a pleasure to wait in their new waiting room and enjoy a cup of tea. The service was prompt and thorough. Thanks!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

lexus owner

by from Jacksonville, Florida |

Awesome experience!!!! From the time I called to make an appointment. To dropping the car Off to be serviced. The service representative who handled my request was curteous and professional. Was also very knowledgeable. Thank you for a great experience!!!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Purchase of 2014 Lexus ES300H

by from Ormond Beach, Florida 32174 |

My experience with this dealership and its staff were very professional and I would definitely recommend to others that are in the market to purchase a vehicle. I was introduced to the head of several departments and found them to be very courteous and professional. I was very impressed with the Tech Specialist who was extremely knowledgeable and spending ample time to explain all of features Included with my vehicle. Thanking you for a favorable experience.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Brumos Lexus Service

by from Tallahassee, Florida |

They were courteous and friendly. Excellent experience!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


2.0 out of 5.0

Sales stands behind their name

by from Jacksonville, Fl |

I want thank and praise the sales department. Two years after the purchase of a certified vehicle they stood behind correcting an alignment issue because it was the right thing to do, not something they had to do. Many may be quick to complain. not many it appears for this dealership.... Brumos Lexus have earned the right to be praised. Thank you gentlement, our confidence in the brand and yourselves was well placed.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service review

by from Jacksonville, FL |

Only one TV channel in customer waiting room and was mostly infomercials. How about CNN?

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 275 reviews)