Brumos Lexus of Jacksonville

Brumos Lexus of Jacksonville

10259 Atlantic Blvd, Jacksonville, FL 32225

New 877-806-8603
Used 877-805-5999
Service 877-807-9039

Average Ratings

4.9 out of 5.0
216 out of 241 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 241 reviews

Featured Review

5.0 out of 5.0

GS 350 purchase.

by from Ponte Vedra Beach, FL |

Sales rep. Made it happen!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Brumos Lexus of Jacksonville responded to this review

June 6, 2014

We are happy to hear that you had a great experience and congratulations on your new Lexus.

5.0 out of 5.0

Headlight repair

by from Jacksonville Florida |

Everyone in the service department was polite and saw the every need

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

GX 460

by from LYNN HAVEN, FLORIDA |

Norm Mckay was really nice and helped me get the GX460 I wanted.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

customer satisfaction

by from Jacksonville, Florida |

Great experience with the Lexus dealership. Straight forward of providing the service. In and out process (great). Saved a lot of time. Every staff knows what to do and they do it well. Thank you for the offer of a car loaner although not needed. Good anticipation. Keep it up Nestor

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Lexus 460

by from Omega, Georgia |

I like the sale associate who assisted me. Dan Hacker is an extremely helpful individual. This is my 2nd purchase from him. I traded my 2013 LS460.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Perfection..just like the Lexus

by from Ormond Beach,. FL |

Appointment easy. Met immediately with smiles. Loaner ready as expected. Service completed within timeframe requested. No problems...would recommend service department without hesitation.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Brumos Lexus of Jacksonville responded to this review

December 16, 2014

Thank you for taking the time to share your feedback with us and we are very happy to hear that you love you Lexus.


5.0 out of 5.0

Service Experience

by from Ponte Vedra Beach, Florida |

Purchasing a Lexus is not about transportation but rather an experience. Service Advisor Larry Berry contributes immensely to that end via his attentiviness, courteous behavior and professionalism that I have experienced over the past 10 years or more. These efforts contribute to the Goodwill of Brumo Lexus and is one of the main reasons why I am a repeat customer.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Brumos Lexus of Jacksonville responded to this review

December 17, 2014

Alfonso, thank you so much for the great review about Larry. He is an excellent Service Advisor and we are happy to hear that he has provided you with exceptional service.


5.0 out of 5.0

A good experience

by from Jacksonville, FL |

Salesperson very helpful. Did not feel pressured. Have taken my previous car there for 10 years. Have always had excellent service.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Brumos Lexus of Jacksonville responded to this review

December 17, 2014

Hi Cathy, thank you for taking the time to share your feedback with us. We are happy to hear your visit was wonderful and we thank you for being a loyal customer.


5.0 out of 5.0

Service Review- Well done!

by from Ponte Vedra Beach |

Service experience was excellent. Service representative was courteous and efficient. Loaner car was promptly provided. Service completed on time.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Brumos Lexus of Jacksonville responded to this review

December 17, 2014

Thank you Dennis for taking the time to share your feedback with us. We are happy to hear that your experience was excellent.


5.0 out of 5.0

I don't understand what you mean by "title."

by from Ponte Vedra Beach, FL |

My customer service individual order the part, contacted me when the part arrived and installed it right away when I stopped by to get the work completed. It was done fast and professional. Excellent work.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Brumos Lexus of Jacksonville responded to this review

December 17, 2014

Hi John, it is great to hear that you received prompt and professional service. Thanks for sharing your feedback.


5.0 out of 5.0

Promise kept

by from Ponte Vedra Beach, FL |

I bought a three-year-old LS 460 last spring and was told the original tires would be replaced with four new tires before it was delivered to me. Last week (six months later) I scheduled a service appointment because I had a "shimmy" in the front end. I was told that all four tires were badly worn and needed to be replaced. Obviously, new tires had not been put on the car when I bought it and I had not noticed when I picked it up. I did not have anything in writing to back up the sales persons oral promise. It took a call or two, but I got four new tires were installed on my car at no charge. I have received consistent, high-quality service on five different cars over the last 18 years. Lexus of Jacksonville has earned my trust and I remain a committed customer and fan of both Lexus and your service philosophy.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Brumos Lexus of Jacksonville responded to this review

December 17, 2014

Bob, we are happy to hear that you have received excellent service over the past 18 years at Brumos Lexus of Jacksonville. We look forward to your future visits.


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