Brumos Lexus of Jacksonville

Brumos Lexus of Jacksonville

10259 Atlantic Blvd, Jacksonville, FL 32225

New 877-806-8603
Used 877-805-5999
Service 877-807-9039

Average Ratings

4.8 out of 5.0
122 out of 123 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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    11-20 of 145 reviews
5.0 out of 5.0

Great service experience

by from Jacksonville, FL |

I began taking my RX450H to Brumos Lexus after we moved to Jacksonville, FL. My first service experience was friendly, professional and efficient. My car was serviced quickly. I was notified that it was ready much sooner than I expected. Each time I have returned the experience has been equally friendly and positive, so I am confident in recommending Brumos Lexus for service.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Jacksonville, Florida |

I enjoyed my customer service experience. Chris my service center specialist kept me informed. Because of the loaner car I was able to get to work on time and come back for my car the same day. Thank you.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

30,000 mile serviceing

by from Sea Island, Georgia |

Service was performed as required and in a timely manner. Loaner car was available on arrival. Only problem was that service personnel had changed AC settings and failed to return them to original settings.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Oil change and service

by from Jacksonville, FL |

I have zero complaints. Every one I encountered was courteous and professional. I will continue to have my car cared for at Brumos Lexus. Thanks for a job well done!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Winnie Reaves

by from Callahan, Fl. 32011 |

Service Dept is great!!!! The detail done on my SUV was beautiful,

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

LEXUS SERVICE

by from JACKSONVILLE, FL |

My experience with Brumos Lexus of Jacksonville is always a good one. I'm always met with associates outside opening my door and letting me know who my Service Consultant is and taking me to his office. Mike Nedham was my consultant and went over the service that was going to be done on the vehicle. He was very knowledgable of the questions I was asking. Very good customer service! I'm always telling my friends about the good service Lexus provides, they tell me they will be visiting you.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Lexus of Jacksonville

by from Jacksonville, Florida |

Great customer service

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from St. Simons Island, GA |

Service went perfectly at an acceptable price and completed when promised.

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Customer Service
Not Applicable
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Came in for service or repair

Does recommend this dealer

Did make a purchase

Brumos Lexus of Jacksonville responded to this review

June 28, 2014

Gary, we are happy to hear that you had everything that was promised to you during your service appointment at Brumos Lexus of Jacksonville. Thank you for your feedback.


5.0 out of 5.0

Ms

by from Jacksonville, FL |

Very satisfied, as always !!!

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase

Brumos Lexus of Jacksonville responded to this review

June 29, 2014

Debbie, that is great to hear. We appreciate your feedback and look forward to seeing you soon.


5.0 out of 5.0

G. Timmons

by from St. Mary's, GA |

I purchase my Lexus 330 in January of 2005, and have had all the servicing done at this dealership. I have always received excellent service and have never had any problems at all with my car.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Brumos Lexus of Jacksonville responded to this review

June 28, 2014

Thank you for your customer loyalty and for taking the time to share your feedback. We are happy to hear that you are very satisfied with your Lexus and with our service. See you soon.


(11-20 of 145 reviews)