Crown Chrysler Dodge Jeep Ram Greensboro

Crown Chrysler Dodge Jeep Ram Greensboro

3710 Wendover Ave W, Greensboro, NC 27407

New 855-314-1739
Used 855-314-1739
Service 855-315-3607

Proudly serving the Triad of NC by offering a full line-up of Dodge, Jeep, Chrysler and RAM vehicles.

Average Ratings

4.6 out of 5.0
70 out of 74 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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  1-10 of 25 reviews
5.0 out of 5.0

Good service. Prompt attention coming in.

by from High Point N C |

Kevin was very professional and explained everything including costs.

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Not Applicable
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

service department

by from Greensboro NC |

Very quick service for a walk in appt. to have oil change and tire rotation. Staff excellent.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Dale in service is awesome

by from High Point, NC |

We come in for an oil change service only once we pulled in the big doors and Dale greeted us very respectfully and kind and even let us know that there was a little wait time but he would take care of us and get us in asap so we waited. He come and talked to us about halfway into the oil change letting us know about reccomended services for our car and the importance of each service especially with the weather turning colder. I have been in customer service myself and Dale used much more than textbook service, I felt as if he actually cared about his customer and was looking out for the best interest of our vehicle. I am coming back to deal with him and definately refer some of my other family members to deal with Dale.

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Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Crown Chrysler Dodge Jeep Ram Greensboro responded to this review

November 25, 2014

Thank you for the outstanding review! I'm thrilled to hear that you had an exceptional experience with Crown Chrysler Dodge Jeep Ram. We absolutely have our customers' best interests at heart. Thank you for your recommendation and please let us know how we may assist you again in the future. Best wishes, Darian Pearson, General Manager


1.0 out of 5.0

Sales Great, Service / aftercare horrible.

by from Greensboro, NC |

Purchased a new Dodge 2500 Cummins from Crown Dodge. The sales process was relatively painless, if slow, and I left feeling I got a fair deal. Fast forward 2 months, and my truck is making a noise. This noise turned out to be the aftermarket side steps I had installed elsewhere. I was charged $105 diagnostic fee, and the mechanic found the source of the noise (the side steps) and proposed some solutions. The mechanic was excellent, and went out of his way to make sure that I understood what was happening and what they did. Everything is fine until this point... Then they attempt to return my truck with the support braces for the side steps removed, effectively rendering my side steps inoperable. When I asked the service manager to at least return my truck to operable status, considering that I had paid them, he huffed off, and brought it into the back, to have a mechanic reattach the brackets. I walked back inside, and WATCHED him drag one of the(what appeared to me to be) exhaust outlets down the side of my truck, rendering some nice new scratches on my 2 month old truck. When I asked him about it, there was no apology, nothing. This happened about 3 weeks ago, and I've still not heard anything else about this incident. At this point I have requested that they have someone from their detailing department attempt to buff the scratches out, but have yet to receive any feedback from that request. I have heard from 2 different customer service reps, and no response or movement from the GM on this issue. He / She is either busy, has dismissed my concerns, or straight out doesn't care since I've already purchased the truck. Customer service isn't 1 star, their ACTION on customer service, however, is. When you damage a customer's vehicle, and don't even have the decency to APOLOGIZE, that's pretty sorry. When you won't contact someone who isn't trying to cause problems or lawyer up, but is simply asking that you attempt to resolve the issue internally with resources readily available (and cheap too) that's just unacceptable and should be called out. TLDR: Sales == Moderate to Good Customer service == excellent as long as no action / fix is required. Words are cheap and they'll give you plenty of them. to be fair, their CSR's are awesome. Very nice. The GM and SM are unresponsive to problems / concerns. Vehicle Service == SLOW. Take molasses on a winter day, drop some liquid nitrogen in the tank and toss that into Dante's lake of ice, and that's about the speed the service dept moves. Quality of repairs == ok. Trust but verify there are some VERY skilled mechanics in the back. Will you get one? Facilities == nice.

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Customer Service
Buying Process
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Shopped for a new car

Came in for service or repair

Does not recommend this dealer

Did make a purchase

Crown Chrysler Dodge Jeep Ram Greensboro responded to this review

November 20, 2014

Thank you for taking the time to write and explain your situation. I apologize that your experience with us has not been completely satisfactory, and I do hope to have the opportunity to rectify the situation at hand. Please call me directly at 336-790-9850 so that we can discuss your situation in further detail and work together towards a solution. Best wishes, Darian Pearson, General Manager


5.0 out of 5.0

We came for Repairs

by from Greensboro, NC |

We came for repairs to our PT Cruiser. We asked questions about the Jeep series and a rep walked us around. He was very informative and very pleasant and willing to deal. We agreed to buy the same day.

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Not Applicable
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

We like Mr. Mullis

by from Greensboro, NC |

We like Mr. Mullis. He went over everything with us to make sure we understood everything. I would recommend him.

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Not Applicable
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

2012 JEEP SRT AND 2003 DODGE VIPER SERVICED

by from ASHEBORO NC |

JUST HAD MY 2012 JEEP SRT8 AND 2003 DODGE VIPER SERVICED - GREAT SERVICE EXPERIENCE AND EVERYTHING WAS DONE CORRECTLY THE FIRST TIME - KEVIN WOOD THE SERVICE WRITER WAS A TRUE PROFESSIONAL

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did make a purchase

Crown Chrysler Dodge Jeep Ram Greensboro responded to this review

August 26, 2014

Steve, thank you for writing to me about your service experience. I'm pleased to hear we were able to take care of your Jeep and Viper in a timely manner! We hope you will return for your next service need. All the best, Darian Pearson General Manager


5.0 out of 5.0

Excellent service experience

by from ridgeway VA |

I recently had a 2006 Dodge Charger serviced. I bought the car used at Crown in 2012. The total cost was less than what I had been quoted, which was a pleasant surprise, and the shuttle service was wonderful. I had called ahead to make sure that they could get me where I hoped to be while I was having the car serviced, and they were so prompt and friendly. Probably the best car dealership experience I have ever had!

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Not Applicable
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Came in for service or repair

Does recommend this dealer

Did make a purchase

Crown Chrysler Dodge Jeep Ram Greensboro responded to this review

July 1, 2014

Amy, The best dealership service you have ever had? What a compliment! Thank you for trusting us when looking to service your vehicle! We look forward to seeing you at your next visit. Thank you for being a loyal customer, since 2006! -Darrian Peterson, General Manager


4.0 out of 5.0

service on my car

by from Greensboro, NC |

The staff is friendly and very helpful. They get you in and out quickly and don't give you the hard sell off stuff you don't need. The only thing they would be nice is a car wash after service.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase

Crown Chrysler Dodge Jeep Ram Greensboro responded to this review

May 16, 2014

Thank you for taking the time to provide us with your feedback from your recent visit to our dealership. We are pleased to learn that you experienced the top-notch customer service that we strive for. We thank you for your suggestions about how to improve our service, and we will keep those in mind. We thank you for choosing our dealership, and we hope you will return for any of your future car needs!


5.0 out of 5.0

Good Experience

by from Greensboro NC |

I suggest making appointments on Saturdays. You have to arrive early to get in line for first come first served It also would be nice if the car was washed after service. If that can't be done provide a coupon for a local car wqsh

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 25 reviews)