East Coast Volkswagen

East Coast Volkswagen

330 Sylvan Ave, Englewood Cliffs, NJ 07632

New 888-564-1094
Used 888-810-4694
Service 877-438-0119

Service Builds Sales. Customers For Life!!

Average Ratings

4.7 out of 5.0
62 out of 69 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 69 reviews

Featured Review

5.0 out of 5.0

Treated Like Family From Buying to Service

by from Lavallette, NJ |

No words can express how happy I have been with East Coast Auto Mall - Nissan. From the moment I walked into the showroom in April till my recent service; I feel like a family member. Each step, from sign in until you leave in a washed car, is a great experience to anyone who has the pleasure to deal with East Coast. I have only had my car for 8 months, but I am already looking forward to another purchase. East Coast is truly Outstanding in every aspect of customer attention and service.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did not make a purchase

4.0 out of 5.0

Great place

by from Hawthorne nj |

Great place for service. Plus a complimentary car cleaning. Always a pleasure.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Unscheduled Appointment

by from Tenafly NJ |

My car suddenly began to strain when shifting from first to second gear. I immediately called the service center to see if they could fit me in. Even though I didn't make an appointment, Danny Cruz was extremely accommodating. The problem was diagnosed within two hours and my car was ready for pickup soon after. I was very satisfied with the responsiveness of the East Coast VW team.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service and communication, friendly staff

by from New York |

Nice Dealership! Very helpful, I hope to buy from them soon!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

SATISFIED WITH VW SERVICE FOR THE LAST 4 YEARS

by from North Bergen,NJ |

I have been taking my VW Passat for service for the last four years. The staff if always very friendly and provide prompt service. Keif and the whole staff were great. I was very satisfied with my 70,000 mile service and my car was squeaky clean when they finished.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Professional & Efficient Service

by from Tenafly NJ |

I recently purchased my GLI as a pre-owned vehicle from a Ford dealership. Of course, I was seeking a dealership that specialized in VWs. East Coast was my choice. My GLI has been serviced by East Coast twice. Both experiences have been consistent - professional and prompt. I found the right dealership to service my vehicle.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent service at East Coast VW

by from Fort Lee, NJ |

Your Customer Service Rep - Vinnie is a true professional. He gets the information you give him and immediately decides on what needs to be done. He is an excellent Service Rep.

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Customer Service
Not Applicable
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

30,000 service

by from Wallkill, NY |

Very happy with each and every service at this dealer. They offer complementary shuttle service nearby if you need to run an errand, or a check out car if you are needing to make a few stops. Excellent communication, and right on time.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Horrible service

by from Englewood nj |

Fred Gates was unprofessional and completely lacked any customer service skills. Under no circumstances will I be returning to this horrific service center. East Coast Auto Mall should be ashamed of the free for life scam.

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Customer Service
Buying Process
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Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase


4.0 out of 5.0

Always a good experience...

by from Haskell, NJ |

Friendly, curtious, and a ride to and from work. The VW guys take car of me...their work is prompt plus the car is cleaned after the service.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service, attention to detail went extra mile

by from Englewood, NJ |

The service department was efficient, courteous, on time, and of course experts. They went out of their way for me, went the extra mile to do what I needed. Special thanks to Vinnie.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 69 reviews)