Greene Ford

Greene Ford

2365 Browns Bridge Rd, Gainesville, GA 30504

New 877-605-8366
Used 877-468-8914

Customer satisfaction has been our number 1 priority for over 30 years

Average Ratings

4.0 out of 5.0
47 out of 63 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 63 reviews

Featured Review

5.0 out of 5.0

Great Overall Experience

by from Monroe, Ga |

My wife and I purchased a used ford explorer from Greene Ford this weekend. We were blown away by the knowledge and friendliness displayed by everyone from the GM, to our sales person "The Bear" and on down the line. In an industry that gets a bad rap for consumer's buying experiences, Greene Ford stands above all other competition.. and dare I say, makes car buying fun!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Greene Ford responded to this review

June 16, 2015

Joe & Ashley, It was a pleasure to assist such a nice young couple on the purchase of your Ford Explorer. Hope it is the first of many opportunities to assist you both! Sincerely, Grover"The Bear"Young

5.0 out of 5.0

Great experience, I enjoy my new Fusion hybrid

by from Gainesville, Ga |

Thank you Chuck!! Beautiful lot & showroom. Would definitely recommend Green Ford. Satisfied customer.!!!!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Very Disappointed with the Service Department

by from gainesville, ga |

I am sad to say, after years of dealing with the Greene Ford's service department and being a satisfied customer I now will not be returning. The man I was dealing with comes across like he couldn't care less if your truck is fixed or not. I originally took my truck in with an issue, picked it up "fixed", the we issue occored less than 10 miles down the road... On the phone I was told to just keep driving and get it back there when I can because he is "stumped". The next day the truck won't turn over, have it towed they were not helpful in figuring out what was covered under my Ford warranty, sent me home again with a "fixed" truck. Less than 10 hours later the truck won't start. They now say, its up to me to figure out I'd its just the battery. First off if it "was just the battery" shouldn't they have been able to figure that out? Its obviously more. I now have missed almost a week of work (since I rely on my truck) over $500 and a lot of frustration. I will find another Ford dealership to work on the 4 Ford trucks we own.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Pleasant experience thanks to the Service Dept

by from Gainesville,GA |

I am thankful to the Service Dept over at Greene Ford Co. I would like the manager to especially recognize one of the service advisors, Sean Whitmire. Sean is the most pleasant, courteous and professional service advisor that I have ever met at a car dealership. He's always been honest whenever I have had to get work done on my truck, and I appreciate that. I would truly recommend Sean Whitmire of Greene Ford to service your vehicle.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Greene Ford responded to this review

January 18, 2015

Thanks, Kenley D for the opportunity to service your vehicle. Also thanks for the kind words. Please don't hesitate to let me know if there is anything I can do for you in the future. It's loyal customers like you that make my job so rewarding! Thanks, Sean Whitmire 770-532-5620


5.0 out of 5.0

Above and Beyond.

by from Barnwell SC |

My husband and I have been pricing Chrysler 200's for a little while. I had certain qualities that I wanted in the car. We visited ALOT of dealers in my area and could not find what I wanted in the details that I wanted. We turned to the internet as a tool to help find my "dream" car. We live no less than 3 hours away from any of the dealers with my car. My husband drove to Easley SC 3 hrs away to find out that the car there was not in the condition as described and one of my key features was not there. He called our second choice(so glad he did). He talked to the folks from Greene Ford and was very pleased that the sales staff went above and beyond for us. My husband drove almost 6 hrs one way to get my car and it would not have happened with out the wonderful folks at this dealer. I would recommend them to anyone!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Worst Service

by from Gainesville GA |

Had the worst experience today at GREENE FORD of Gainesville Ga My customer service representative MICHAEL ANDERSON was the worst customer service person I have ever met!!! He was actually cursing as he walked into the dealership and was Laughing as off making fun of us or something !! I believe he got upset because we didn't want to buy a $40,000 Ford f-150 I was approved for!! I am going to buy what i think is more convincing to me not what he wants me to buy!!! Since I didn't want the ford instead saw a really nice GMC he started to say that I wasent approved for that and that it was going to be a higher payment and what not how was that possible if the truck was less money ?!!! He was super rude at the end !! That is not at all a good customer service!! If to him Ford seems to be the best truck that doesn't mean that to everyone it is !! Also one last thing he checked my moms and my credit score !! He didn't give us any paper to sign to say he was going to check our credit or give us a copy of that score !! I definately don't recommend this dealer to anyone !! Specially not there super rude customer service !!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

why is ferguson getting paid

by from athens, ga |

sometimes when people get so comfortable, lazy is more like it, they forget what they are employed to do. walk into greene ford, like i did, and be totally amazed. there is no hospitality, employees expect the customers to be happy with what ever they get, its not a soup kitchen. i even saw an employee order an elderly couple to go sit down and get out of the way while they wait for service. go to another dealer, you will be so better off.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase

Greene Ford responded to this review

August 1, 2014

Kate, I sincerely apologize that you had a bad experience. I have spoken to sales and service and I cannot recall you being here. But I would really appreciate the opportunity to give me your feedback and find out what happened. Please call me at 770-532-5620 and I would love to talk to you. And again I hope that you will reach out to me and give us the chance to earn your trust....


1.0 out of 5.0

byer beware

by from Gainesville ga |

I recently traded my car at greene ford, ,what a big mistake,, I was lied to , deceived about the car.. But I take responsibility for that, for being stupid and not noticing it,, the day I traded I had brought my car in for oil change and tire rotation, I had paid for it , the salesman said they would reimburse me or the cost.. well after about 7 calls talking to a bobby Meyers and getting promises that it would be sent to me, I never received it,,,And doubt if they had any intentions of reimbursing me.. the 47 dollars was not going to make or break me, I more or less wanted to see if the dealer had any integrity at all,, well I found the answer to that, Buyer Beware.

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Customer Service
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase


4.0 out of 5.0

They did the right thing

by from Greenville SC |

I bought an 'as is' used car in late March 2014 and within a few days ran into a major transmission issue. Greene Ford could have just said tough luck, but they did ultimately help me out a little bit. Like any dealership, it took a while for a response but I will likely go back for another used car in a year or two

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience

by from Flowery Branch, Ga |

Mr Johnson was very helpful and friendly. He made this process enjoyable instead of stressfull

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great unstressful experience!

by from Gainesville, GA |

Easy and laid back experience without the car buying stress. Thank you!!! We actually look at buying a car a whole different way now. When my husband is ready to get a more dependable vehicle for work, we will be calling Bobby and team!!! thanks, Donna and Marc Duncan

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


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