Coughlin Newark

Coughlin Newark

1850 N 21st St, Newark, OH 43055

New 888-590-9644
Used 888-600-3778

Average Ratings

4.7 out of 5.0
32 out of 35 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 35 reviews
1.0 out of 5.0

Oil Change

by from Centerburg |

2014 Chevy Silverado oil change = 1 hour 50 minutes! 3 more RECALLS...no courtesy vehicles because "they have too many miles on them"..."you'll have to bring it back...those are lengthy fixes". So let me get this straight...1 hr and 50 minutes on a 45 minute job and I get to drive 30 minutes one way back down here to fix problems that are Chevy ' s to begin with? Very unprofessional when pertaining to customer service.

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Customer Service
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Buying Process
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Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase

Coughlin Newark responded to this review

July 29, 2014

I am very sorry to hear about this, as it is not our standard practice to make a client feel as if they have gone out of our way. I have passed this review along to our General Manager (Brent Harbold), and our dealership-wide Service Manager (Brian Crossan). Being as I do not have a name to go by, please call Brent or Brian at your earliest convenience, as both would like to apologize and see about making this up to you. The dealership phone number is 740-366-1371. Thank you for bring this to our attention, Matt Dillon--Director of Internet Sales Coughlin Group


1.0 out of 5.0

Messed up paperwork will not fix mistake

by from Newark ohio |

We turned in our car we leased there. We ended up buying it to trade in because of miliage. Now GMAC has asked us to pay miliage. Coughlin said no you don't owe miliage you bought the car we will fix it. They never did and it is still on our credit report. Coughlin sold our old car off their used lot. Very unhelpful will never have our business or trust again!

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Not Applicable
Customer Service
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Buying Process
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Quality of Repair
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Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Rocky start

by from Newark, OH |

We had a very ROCKY beginning to our Coughlin Nissan experience but MATT DILLON stepped in and took care of making this mistake on their part a positive outcome. He worked with us and we came to a satisfactory resolution. We both compromised. They met the ad amount but instead of zero down we put 1500.00 to get the the correct 369.00 before taxes. We are ok with this. They did their best to get to their figure in the ad without a major loss. Matt went well beyond what any other person would have done. He sat with us and went over every detail of the car which helped tremendously. He was great to do business with and we intend on calling upon him once we are ready to purchase a car for our daughter. Things may have started off a little rocky but they have ended with a five star rating!!

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Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Nissan Quest Purchase

by from Newark, Ohiowa8 |

Puchased a Nissan Quest though Jim Miller at Coughlin within the past ten days. The buying experience was very comfortable with no pressure. Jim was knowledgeable in all areas of the vehicle. His follow up after the sale has been excellent. We would recommend him and Coughlin very highly.

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Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Job

by from Zanesville, Ohio |

We recently purchased a GMC Acadia from Newark location and they definitely get 5 stars. Rick Watson was easy to work with and mad sure we were satisfied. he was consistently friendly and courteous by phone and in person. Rick also went above and beyond in straightening out an error on our Carfax report, so we could move the sale along quicker. Jeremy in finance made that part of the process painless (but we still got writer's cramp from the amount of paperwork!). thanks, Donna and Jeff K

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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

all i can say is WOW!!!!!!!!!

by from philo ohio |

WOW!!!!!!!! Never knew buying a used car could be so much fun. My sincerest thanks to Glenn Foster and crew at Coughlin in Newark.

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Customer Service
Buying Process
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Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Now i Know why

by from newark ohio |

Now I know why Coughlin Chevrolet in Newark is NUMBER ONE. These guys did a GREAT job getting me in to the used car of my choice..My special thanks to Mr. Glenn Foster for the time and effort he put into my loan application.

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Does recommend this dealer

Did make a purchase


5.0 out of 5.0

happy camper

by from newark ohio |

Thanks to Glenn Foster and all the used car staff at Coughlin in Newark for a wonderful buying experience

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Customer Service
Buying Process
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Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Newark Coughlin

by from St. Clairsville, OH |

We saw a truck online at the Coughlin website. Spoke with Larry in new car sales and drove from St. Clairsville, OH to buy. Well worth the drive! They are very serious about their customer service. Thanks everyone.

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Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

New Tahoe

by from Granville, OH |

Just bought a new Tahoe from Coughlin and had a real good experience. My salesperson, Larry Forth, made the process very smooth and I got a great deal. They have a great service dept also.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 35 reviews)