David McDavid Honda of Frisco

1601 N. Dallas Pkwy, Frisco, TX 75034

New 866-349-1479 New866-349-1479
Used 866-962-7418 Used866-962-7418
Service 877-245-8704 Service 877-245-8704

Texas #1 Volume Honda Dealer


Average Ratings

4.7 out of 5.0

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  1-10 of 183 reviews
5.0 out of 5.0

Great Sales staff and Good Service (2nd try)

by from Plano, Texas |

I bought a new 2016 Pilot, went in for a door scratch and defected panel on Wednesday. The service advisor told me the car will be ready by Saturday at 10:00 am, but the car wasn't ready ( no one told me , wasted my trip and time) 2 days later when I pick up my car, the window trim was broken and hanging by the door, I asked who is responsible for the quality control on this job, no one knows. So I had to leave my car again after coming to pick it up. I drove my rental car longer than my new car? After 7 days, my sales manager Chris stepped in and did the quality control himself. Thank goodness the third time up there to pick up my car it was fixed properly with no other issues. I love the new 2016 Pilot. I don't like driving up to the service department multiple times to pick up a finished job to find a car isn't ready. Thanks Chris for stepping in. After a week with my new Pilot, the service director Buddy called me and asked me how is the car? and do I have any questions? A real caring person actually communicate with me! I love it ! I told him, I got a smear on the back of the odometer lens and the idle stop does not work 50%. He immediately order a new lens and explain why the idle stop stops working is either the battery is low or the temperature of the car does not meet the condition. I love this guy very knowledgeable ! He is my Buddy for life !

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Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase

David McDavid Honda of Frisco responded to this review

January 29, 2016

Tom, thank you for taking a moment to provide your feedback. I am delighted to hear that Chris and Buddy were able to step in and get your car taken care of. I apologize for your initial experience with our service department. Providing top notch service to our current and prospective customers is our number 1 priority. We do appreciate your business and look forward to working with you. Sonia Heredia, General Manager


5.0 out of 5.0

The Dealership with a Heart!

by from Frisco, TX |

Though I did not my buy my 2008 Honda Accord from David McDavid Frisco, I have taken it there for service twice now. This last time sealed the deal for me and I will never go anywhere else again. My engine light came on while driving one Sunday close to Christmas. I started attempting to diagnose the problem by myself and after checking the oil realized my car was burning off oil at an alarming rate. Being close to Christmas, I didn't have a lot of extra funds and wasn't sure what I should do. On Monday, I called David McDavid and they told me to bring it in at the very least for a diagnosis. I was assigned an AWESOME service advisor named Erick Hernandez. The problem turned out to be a bad oil pressure sensor and though it was not an incredibly expensive repair I wouldn't have the money for the repair until Friday (payday). I asked Erick if it was safe to drive the car until then and he advised me that I could potentially do damage to other parts or possibly the engine and would rather I not drive the car. Though a bit embarrassed, I explained my financial situation to Erick. Erick told me that he could put me in a courtesy car until Friday at no charge and I could pick my car up on Friday when I could pay for the repair. I was astounded - not many dealerships would do that for a customer at no charge, at least not any that I have dealt with in the past. I can't thank Erick or David McDavid Frisco enough for their understanding and kindness. Definitely a dealership with a heart and Erick is an awesome representative for their business! I won't go anywhere else and when I'm ready to buy another Honda it will be from this dealership!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Superior Service & Attention to Detail!

by from Plano, TX |

The service department at David McDavid Honda of Frisco is always attentive to detail and my specific circumstances with respect to the vehicle's needs and my own, both time and money. Joel Casper is fantastic and is consistent with updating me with status. It's clear to see Joel and his colleagues are fully engaged from opening to close.

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Does recommend this dealer

Did make a purchase


3.0 out of 5.0

Amazing Service Experience

by from Plano, Texas |

Walked in to get car lock verified. They provided loaner car immediately as the diagnosis might take an hour. Found out some major issues & took care of everything. Only concern i had was their communication after service is done to pick up the car. I had to call them to check up on status.

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Did not make a purchase

David McDavid Honda of Frisco responded to this review

December 24, 2015

Hello Ranjeeth, Thank you for coming in to our dealership to get your vehicle serviced. I would like to apologize for the miscommunication regarding the pickup of your car. Please give me a call at your earliest convenience so that I can address your concerns directly at 214.705.3979 Regards, Sonia Heredia GM


5.0 out of 5.0

Great services

by from Lewisville, Tx |

They were helpful and serviced my vehicle promptly.

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Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Good service

by from Dallas, TX |

Always confident in level of service I will receive

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5.0 out of 5.0

Service was ok

by from Plano, tx |

The stuffs were helpful. Waited sometime to get my cars done.

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Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Honda CRV

by from Frisco, TX |

Fast service and friendly staff. I didn't have an appointment because my service light had just come on and I was getting ready to go out of town. That was no problem for my service representative. I would definitely recommend David McDavid Honda in Frisco.

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5.0 out of 5.0

Review

by from Plano, TX |

Most courteous and expedient experience. I appreciate their service.

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5.0 out of 5.0

5 star

by from frisco, tx |

service wait is not the best, but is as expected with quality and service.

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(1-10 of 183 reviews)