Ken Nelson Auto Group

Ken Nelson Auto Group

1000 North Galena, Dixon, IL 61021

New 888-713-2120
Used 888-479-3560
Service 877-213-8655

#1 Dealer In The Sauk Valley Area!

Average Ratings

4.5 out of 5.0
7 out of 8 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-8 of 8 reviews

Featured Review

5.0 out of 5.0

Mercedes C230 Sport

by from Schaumburg, Il |

The overall experience with this dealership was excellent. I have bought quite a few vehicles in the past and I know what I want. I normally call the dealership that has a vehicle that I am interested in and inform them if they can meet a certain price. If they can then I will come down and look at the vehicle. This way I don't waste their time and I don't waste my time (I don't like to haggle). In this instance I was communicating with Clayton Bonnell the sales person. He informed me that they can meet my price. I drove down to the dealership and test drove the vehicle. He was not pushy and he had a pleasant demeanor about him. He answered my questions and spoke about the vehicle. I informed him that I would take the vehicle and he promptly finished the paperwork. I drove off very satisfied. Normally, I expect some sort of "tap dance" show from a manager informing me that the price has changed or some other reason to complicate things. Not here! If you are a seasoned individual that knows their vehicles and prefers a "no BS" policy when purchasing.... look no further! I was pleasantly surprised. And do business with Clayton Bonnell. He is an asset to that dealership!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

good communication

by from Troy Grove, IL |

Was interested in a vehicle, they had a fair price and were easy to communicate with

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

2007 Avalanche

by from Byron, il |

Sales person was very helpful. Buying was easy. Will look at Ken Nelson the next time Im looking for a vehicle.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience

by from Merrimac, WI |

Salesman Chad was knowledgeable, professional and not at all pushy. A very good experience.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Amended Buyer Beware Review

by from Dixon, IL |

Every once in awhile we all have a deal that doesn't quite go the way it should or we hoped. What differentiates a firm is how they deal with a client that ends up unhappy for one reason or another. In this case Ken Nelson's management really took the time to straighten out the deal and insure that I was a happy customer in the end. They didn't have any real obligation to do so legally. They did so to do what was right for both myself and the dealership. They totally surprised me and I have become a fan. I did try to have my prior review removed but Cars.Com would not do so. So the best I can say here Ken Nelson Auto Group certainly did right by me.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Very friendly staff

by from Iowa city ia |

Very friendly staff. Drove two hours to test drive and but 2010I Camero and left with a positive experience. Clayton and his manager were very fair and personable

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Buyer be Educated - Buyer Beware

by from Dixon IL |

Expect to see the worst of car dealer antics at this dealership. I was promised certain incentives on a vehicle and when I walked in the door these disappeared. The salesman informed me the vehicle was AWD when it wasn't its a 4 X 4. It was to have remote start - it doesn't. The salesman and management rushed us through the buying process and I ended up with the worst deal I could imagine. When the deal was done the salesman didn't even go over car with my wife to show her how anything worked. If in doubt don't let them rush you through a deal... walk out. Buyer beware with this dealership.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Acadia Denali

by from Quad Cities |

They made it worth my while to make the 1 hour trip. Smooth transaction and they were fair and reasonable.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-8 of 8 reviews)