Route 44 Toyota

BEWARE Wale Dairo of sales. Bait n switch. Negotiated running boards on my new truck. They installed steps. When I didn’t like it, they refused to fix it.

First of all I want to thank Verónica so much she was awesome really nice to work with!! She made it so easy to sell us the RAV4-Hybrid so pleasant through the whole process!! Antonio and I very happy with it we love it !! Thank you again Verónica we would definitely go back and recommend to others!! Lubelia

Called on Thursday, Friday and before my appointment on Saturday to confirm that the models online were still available since I was driving over an hour to get there. They fed me some BS line that I couldn’t put a deposit down by phone and sure enough, the car wasn’t available when I got there. Bait and switch tactic to get you into the dealership to build a car at a higher price. They told us the cars sold in the morning but somehow they were available when we called at noon…

DO NOT GO TO THIS DEALERSHIP. I was just a victim of a Bait and Switch at Route 44 Toyota in Raynham Massachussetts. I contacted the dealer about a listing I saw online, and they confirmed with me TWICE the availability and price of the car. When I got to the dealership, the car didnt exist, and they tried to sell me a car for 7k more than the listing. After looking at some of their reviews, this seems to be a pattern. I would never buy a care from this place, completely untrustworthy, dont waste your time.

Never go there again! The people are unprofessional and dishonest. Don't buy anything from this dealership. If you want a Toyota, go somewhere else. Trust me!

Stay clear of route 44 Toyota Raynham and its employees Dan Campbell, John Pina, Tim Bruno Do not purchase or lease a vehicle through route 44 Toyota in Raynham. The dealership is the most fraudulent, deceiving, and unprofessional company around. I was looking to lease a new Toyota Tacoma and turn in my lease that was expiring also a Toyota Tacoma. I went to one dealership that tried to role my over milage, wear and tear, disposition fee, and remaining three payments into the new lease monthly payment. I ended up walking away from that dealership and made the drive to route 44 Toyota where I originally leased the truck. The salesman, Dan Campbell at route 44 helped me when I first arrived. Before looking at any of the trucks I informed him that my current lease was over mileage. I told him I didn’t want any of the other fees to be rolled into the new lease, I wanted Toyota take care of them for me. If that couldn’t be done I said I was just going to buy out my current lease. He said that he can see what can be done. When we sat down and came to a deal on the new lease he informed me that Toyota was taking the old lease and mentioned nothing about turning in the lease to CULA the leasing company. I made a down payment of 1500 with 550 of that going to the first monthly payment. When It came to signing papers my wife signed them while I looked after our two young children on the dealership floor. After signing papers the finance manager came out with a receipt for the first months payment that my wife also made. I questioned them on that because it was already agreed upon that I made that payment. I asked for a refund which he answer that the protection plan that we purchased for $8 would now be $16 because they were using that money to lower the payment for it and not as the first payment in reality. I did not want to be there any longer so agreed on it because the paper work would have to be done over and I had two fussy children. A month later my wife was going through her bank statement and noticed that we were charged the monthly payment for the old lease, which was no longer in our possession. We contacted CULA and was told that we were still responsible for all fees and payments on the old lease because it was being turned into the leasing company by Toyota. All fees would total over $4500 dollars(3 months left on lease, wear and tear, disposition fee, and over milage). They told us that if we didn’t make the 3 remaining monthly payment the truck would be repossessed from the Toyota dealerships lot. We first contacted the salesman dan Campbell through text message to find out what was going on. He was surprised that we were being charged. He then had us deal with general sales manager John Pina. my wife dealt with him. She told me that he was no help and the most unprofessional person she has ever had to deal with. My wife works in the business sector and is constantly dealing with customers so this says a lot about John. She told me that he was yelling at her and said that I was lying to her and did the deal just because I wanted the new truck. We later talked to VP and general manager Tim Bruno who was zero help with the situation telling my wife that this was the deal I agreed on. Basically all parties were just looking out for one another absolutely no customer loyalty. Due to all of this I went over the contract to figure out why there was no consumer protection for this situation. They basically took the lease said they were going to take care of it, realized they weren’t going to make any money so turned it over to the leasing company and put an over$4500 dollar bill on our heads during a pandemic and with two young kids. We never signed anything giving them permission to turn it over to the leasing company even though it says in the contract that we should have filled out a turn in receipt upon turning over the car.

Bought a car from Matt F, was told the car would be available at 5pm. Showed up early and saw the car being driven out of the lot, failed to get the car inspected and didn't get my car until 710pm, when I needed to then drive 8 hours to Baltimore for work. Car then also smelled like cigarettes and didn't notice the AC didn't work until days later when it actually got hot. Had to drive back to MA for them to fix the AC condenser in which they kept my car for a week so I had to fly back to MD for work and have someone else drive my car down. Now, 3000 mi later, the rotor and brakes are gone, more money for me. Shady deal, shady sales, horrible service

Very dissapointed just bought a truck from rt44 in taunton was told i could get a synthetic oil change and tire rotation no charge because of free services from purchasing truck i get there oh no they say reg oil change no tire rotation completely dissapointed tried to talk to higher ups nothing im all set

the salesman Dan campbell and Gary who helped get the car approved were so kind and went the extra mile to help us the dealershop is awesome

A little back-story, I was in the area of the dealership because I was going to see a vehicle at another dealership down the road. So on my way in I stopped by to look at a 2015 GMC Acadia Denali I saw online earlier that day. When my Wife and I got there, we immediately found the vehicle but the rubber strip on the driver’s side was literally hanging off. The front and back sections were attached but not the middle. I looked at the passengers side strip and it wasn’t hanging per say, but it wasn’t attached and was just placed on the slot where it belongs. In addition to looking at the remainder of the vehicle a couple tires were dry rotted and in need of replacement. I emailed the dealer a couple days later via CarGurus addressing these concerns. In the message I sent them I mentioned the rubber stripping and the tires. In the initial email that I received it was a generic thank you for your time, we value your time and we want to make a deal with you email. I ignored that and didn’t respond. A couple days later I received an email from Bobby Sousa an employee with the internet sales department. His email was generic and wanted to know if they were proceeding at a “comfortable pace”. In neither this email or the previous one, was the content of my initial message addressed. Because of this, I mentioned that my original message went ignored. This is where the correspondence with Bobby Sousa took a turn for the gutter. He asked me what my concerns were and asked when I could come see the vehicle in person. First, my concerns were already brought up in the initial contact email. Instead of actually reading the message and seeing how the customer can be properly serviced they jump into the generic form emails. Second, before you start trying to drag a customer in, there should be some sort of relationship built to get them comfortable with you. However, if that is the business practice fine, but the story continues. In my reply, I state that I already saw the car in person and again explained my concerns. Bobby’s reply was questioning if I came to the RT 44 Toyota in Raynham as he “just touched” the vehicle and took pictures and “didn’t know what I was referring to”. I replied to him yes, to the Toyota in Raynham. His reply was nothing by pictures of the vehicle specifically the roof and the tires, insinuating that what I said was inaccurate and essentially calling me a liar. Totally unacceptable and very unprofessional. That is when I replied telling them not to contact me again and I will take my money elsewhere. At any other dealership with a properly trained employee he would have acknowledged my concern (in the first email, but I digress) and let me know that someone would take a look at the vehicle and that he would follow up with me. At the follow up, again acknowledge the concern and let the customer know that someone looked at it and whatever may been wrong before isn’t wrong now and must have already been addressed. Reassure the customer that if they come take a look at the vehicle the previous concerns were addressed. Then just to drive your point home, attach some pictures to put the customer at ease. Customer service 101. I am currently working with 3 other dealerships and this is the only one I have experienced such poor customer service and blatant condescension. Bobby Sousa was more concerned with trying to make a quick sale than he was ensuring the potential customer was taken care of and their needs/concerns were properly addressed. Sorry RT 44 Toyota, Ill go elsewhere.