Vista BMW VW Pompano Beach

Vista BMW VW Pompano Beach

700 N. Federal Hwy., Pompano Beach, FL 33062

New 866-273-7596
Used 888-790-3457
Service 877-466-5143

Honored to be the #1 BMW Retailer in the United States for the last 5 consecutive years

Average Ratings

3.6 out of 5.0
8 out of 13 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-2 of 2 reviews
1.0 out of 5.0

Sales Department Fails to Live Up To A Committment

by from Boca Raton, FL |

Bought a car from the Volkswagen used car section of the dealership last year. When we purchased the car, they said the first oil change was free of charge. Brought the car in when it reached 30,000 miles and they said it was not necessary at that time for it to be done because we had recently purchased it and all work had been done. We brought it back in today, and the service department said it could not honor the free oil change. Then we went to the salesman who had sold us the car and explained the issue, and he said he didn't know why they couldn't honor it. The salesman and service person went to the manager and he refused to honor it as well. The message that was relayed to us was "no, they would not honor their word". Frustrated, my husband went in to see why they were refusing, and he was stonewalled from the very start. All the manager kept saying was we are not doing it and if it was not in writing it would not be done. My husband was upset and the finance manager got involved in the conversation that had nothing to do with him and told my husband you're raising your voice and to "get out". We were about to purchase either a CC or a demo car that was in the showroom and told them that they had lost their sale. They said "good for you" and we left. We will never do business with Vista again. They do not know how to handle a customer who is getting poor service. Vista reinforced the used car salesman perception of talking fast and not delivering.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase


3.0 out of 5.0

Not satisfied with service!

by from Deerfield Beach, FL |

My wife and i have gotten repairs over and over again because the service was not what it's suppose to be. More like a brush over blablabla, nobody cares. And it cost us big times!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase


(1-2 of 2 reviews)