Bentley Gold Coast

Bentley Gold Coast

834 N Rush St, Chicago, IL 60611

New 866-709-4369
Used 866-918-0325
Service 877-359-9509

Welcome to Bentley Gold Coast!

Average Ratings

3.5 out of 5.0
13 out of 18 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 18 reviews

Featured Review

5.0 out of 5.0

ENGINE LIGHT IS ON STEADY

by from North Barrington, Ill. |

I bought my Bentley at another dealership closer to my home. I was driving in downtown Chicago and my engine light is on steady. I called my selling Bentley dealership and they stated they are booked until tomorrow. I called Bentley Gold Coast and spoke to Tom. He had me bring in my Bentley right away. The technician hooked up his computer as soon as I pulled in and found a loose gas cap. Mean while Tom checked my service history and found I was past due on my 1 year service and 4 open campaigns. He put me in a brand new BMW loaner and stated your Bentley will be completed tomorrow. When I arrived to pick up my Bentley I was surprised to find it was fully detailed. Thank You Dr. Bob

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Customer Service
Not Applicable
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

FAR ABOVE THE REST

by from New York, New York |

Thank you for the service this morning. This was service far above any expectations I ever had. We were in Chicago visiting my family and my 2014 Bentley Flying Spur was lacking power on acceleration. I called the dealership, but of course they were closed on Thanksgiving Day. I called Bentley Roadside and they would pick up our Bentley and drop it off at the dealership on Friday. But we still needed to get to Fox Lake for dinner. My son went to the Bentley Gold Coast web page and I called the emergency phone number. I spoke to Tom the service manager. I told him my dilemma, our Bentley is not drivable and we need to get to Fox Lake by 2pm for our family dinner. He stated no problem. He brought us a BMW 5 series and he took our Bentley back to shop for repairs on Friday. So we drove to Fox Lake to spend the day with our family. I normally don't write things like this. But, I feel the Dealership should be recognized for the outstanding service. I did not know where else to post this. Thank You, Again Mr. Colletti

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Bently Gold Coast review

by from Whiting, In |

Got a fairly prompt response, told me what I needed to know.

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Not Applicable
Customer Service
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Buying Process
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Quality of Repair
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Shopped for a used car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Thank You for your dedication

by from Springfield, Iowa |

This dealership should be the bench mark for Lamborghini. I was walking by dealership and stopped in just to admire the amazing collection of automobiles in the showroom. Then I met Joe Abbis we start talking and he tried to sell me a new Bentley and then a Maserati. While talikng to him I mention my Lamborghin Gallardo has not been started in 3 years. He called Tom the service director and he came to the showroom. Tom made arrangements to have my Lamborghini picked up from Iowa that day , They performed 3 recalls and serviced my Lamborghini. He had my Lamborghini detailed and returned back to my home. This was all done in 4 days. Joe and Tom have won my service. When I decide to by a Bentley it will be from Bentley Chicago. Thanks Jack M.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did not make a purchase


1.0 out of 5.0

No call back.

by from Nwi Indiana |

Emailed the dealership a few times inquiring about a used car they had. I have gotten no response at all.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
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Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

No Phone Manners

by from Chicago, IL |

I was browsing online for a car for my husband when I can across an ad for Bentley Gold Coast. I called the number to ask some questions and the guy I spoke to was very rude. It's not my fault your ad was wrong. Don't yell at me for your company's mistake. Needless to say I will never do business with company in the furtue.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

The Greatest Owner of a New andCar Dealership Ever

by from Reno, Nevada |

My wife's 2005 Bentley GT has had Infotainment System issues for over a year although she has only 26000 miles and absolutely loves everything but this Infotainment problem which Bentley of San Francisco had us buy a new Infotainment System less than 12 months ago. They stated it would take 6 months to get one from Bentley directly so I asked for the part number and did a global search and found a brand new one in the Bentley box tested in California. Bentley of San Francisco installed the new Infotainment System and tested that all was perfect. They delivered it by transport to our home in Reno and the radio did not work. We rebooted the system waited over night and sure enough it worked for four months and then the same issue. We resent it to Bentley of San Francisco and they told us the Infotainment System was defective. After a month they sent it back and we brought it to a local car dealer called Sport Haus and they got the whole thing working by finding a bare cooper wire was causing the short. The Infotainment System is perfect unfortunately there are other issues with the wire harness which remains. I called Bentley Gold Coast looking for a newer Bentley for my wife and they had several and I was introduced to Joe Abbas who took 40 minutes of his time to just get familiar with who we were and what we were looking for. He offered us a fair trade in value and great prices on his used Bentley. We have not bought as my wife came up with a great idea that since the issue is only the CD player she is finding out if we could install an iPod and solve all of Infotainment Systems issues at little cost because she loves the color of hers and at minimal cost. Joe was superb and understood the whole story and not once did I feel pressured to buy. Joe represents for me the greatest owner of a new and used car dealership ever. Thank you Joe for being first class. Robert from Reno, Nevada

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Not Applicable
Customer Service
Buying Process
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Quality of Repair
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Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


3.0 out of 5.0

Service needs new guy

by from Chicago, il |

The guy in service, tom was very rude and stand offish, he wouldn't listen to our concerns and was very arrogant. The sales staff was excellent but service needs some work.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Can't even get a call back or a price

by from Kildeer, Il |

I emailed my request for info on a used Mercedes SL. I received a email back with contact info and I called and left a message with my requests, including asking price and I furnished my phone contact info. Never recieved a response. That's a used car saleman for you.

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Customer Service
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Buying Process
Not Applicable
Quality of Repair
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Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

great service

by from Stevenson , Md. |

great people to deal with --- went to buy a used bentley & bought a new GTC gave good trade in allowance & saved alot of money ----will be purchasing another car from Gold coast within the next couple of months

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

TestST2

by from Chicago,IL |

testST2testST2testST2testST2testST2testST2testST2testST2testST2testST2

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 18 reviews)