Dick Hannah Volkswagen

3500 NE Auto Mall Drive, Vancouver, WA 98662

Average Ratings

3.8 out of 5.0
10 out of 14 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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  1-10 of 15 reviews
1.0 out of 5.0

"Belive in Nice" nicely misleading people

by from Soldotna, Alaska |

My family has driven VW TDi for as long as there has been a TDi option. But I can honestly say I will never buy a VW again after the experience that I have had to endure dealing with Dicks. I wanted a TDi golf with a tech package in black or white. The first time I left, I paid a PREIMUM for a car that was not what they said. After flying back to ALASKA and looking closer at the owner?s manual it was not the option that I wanted (no tech package). Greg was a fast talker and he took me for a loop. So I returned the car (I had stored in Silverton... so it had a few hundred miles on it.) and they couldn?t help me... but they could buy the car back for 8k less than what i purchased it for, and sell me one with 300 miles for a few thousand more.... I am still bitter and I would never wish this experience on anyone. This was my first new car purchase. I feel like I was walked over, taken advantage of. It has been a year since my "Lease" and I am still dealing with VW credit overcharging me for my taxes. Even though I pointed out where they are misinterpreting it and gave them the number to the nice folks in my borough tax division. They say they need it in writing before they can change anything with the tax collection. How much money are they taking by misunderstanding the tax laws? *** Just a little heads up, VW credit has no contact over the internet. NO e-mail, only phone calls and snail mail. If you really want a vw, (it is a nice car, I like my GREY golf TDi with Tech) DONT USE THESE GUYS... PLEASE... GO SOMEWHERE ELSE...

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Tara was great!

by from Portland, Oregon |

First positive car buying experience I have had. Bought a car from them last week. Our sales person was Tara McCoy (definitely work with her if you have the chance). Tara was went above and beyond, even though we were in the market for a used car. When they did not have exactly what we were looking for Tara drove us to one of their lots in Washington. End result we got exactly what we wanted, and Tara answered all of our questions thoroughly. Tara went above and beyond and was very pleasant to work with.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

I stand corrected

by from Portland, Oregon |

Let me tell you, a couple days ago I left a scathing review of the DH VW Service department. Due to a total lack of communication on their part (sorry guys) I wasn't told my car was going out of town for it's work, this accounts for the miles. And depending on the time of day she went there and returned they were hit by rush hour, stop and go, traffic, which would account for the gas consumption. There is no reason I shouldn't have assumed the work was being done at the dealership. BTW, against my wishes, Dick Hannah VW - Vancouver is sending me a gas card for way over what I was missing. Oh and BTW, my salesman contacted me and gave me all this information that he had found out for me. I understand he's not a salesman any more due to a promotion, but I'll tell you who he is anyway, it's Carl Campbell. Carl spent a month and a half emailing back and forth while I was researching which vehicle I wanted. I flipped; I flopped; I was decided; I was undecided; I was decided again. And I couldn't just email what I wanted or was going to do, he got a novel explaining WHY. But he stuck with me and we formed a relationship that will go beyond this purchase. He didn't even like the % rate my credit union was offering me and found a better rate for me...2.49% Vs. 2.25%!! Dealing with Carl was like sitting down to coffee with an old friend and discussing a car I'm interested in. Then there is Andrea Nelson, DH's Allstate agent, I had been with my most recent insurance company almost 10 years and she still offered me a lower premium. Not only that, she found 10 discounts totaling over $400. for me. I've switched over my car and renter's insurance to Allstate now. Andrea is another pleasure to deal with. She treats you like an old friend. And bless her heart, she put a lot of energy into researching a couple more insurance options I was interested in. I would give this Dick Hannah a 10 out of 10. Chris

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

I stand corrected

by from Portland, Oregon |

Let me tell you, a couple days ago I left a scathing review of the DH VW Service department. Due to a total lack of communication on their part (sorry guys) I wasn't told my car was going out of town for it's work, this accounts for the miles. And depending on the time of day she went there and returned they were hit by rush hour, stop and go, traffic, which would account for the gas consumption. There is no reason I shouldn't have assumed the work was being done at the dealership. BTW, against my wishes, Dick Hannah VW - Vancouver is sending me a gas card for way over what I was missing. Oh and BTW, my salesman contacted me and gave me all this information that he had found out for me. I understand he's not a salesman any more due to a promotion, but I'll tell you who he is anyway, it's Carl Campbell. Carl spent a month and a half emailing back and forth while I was researching which vehicle I wanted. I flipped; I flopped; I was decided; I was undecided; I was decided again. And I couldn't just email what I wanted or was going to do, he got a novel explaining WHY. But he stuck with me and we formed a relationship that will go beyond this purchase. He didn't even like the % rate my credit union was offering me and found a better rate for me...2.49% Vs. 2.25%!! Dealing with Carl was like sitting down to coffee with an old friend and discussing a car I'm interested in. Then there is Andrea Nelson, DH's Allstate agent, I had been with my most recent insurance company almost 10 years and she still offered me a lower premium. Not only that, she found 10 discounts totaling over $400. for me. I've switched over my car and renter's insurance to Allstate now. Andrea is another pleasure to deal with. She treats you like an old friend. And bless her heart, she put a lot of energy into researching a couple more insurance options I was interested in. I would give this Dick Hannah a 10 out of 10. Chris

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Poor Service experience

by from Portland, Oregon |

I will be brief: (a) A job that was supposed to take 1 1/2 days took 4. (b) In one breath was told the tire they replaced should have cost me $141; in the next breath said it was replaced under warranty. (c) My car had 3/4 tank of gas when I dropped it off; less than 1/2 when I picked her up. (d) the trip meter was reset to zero before I picked up my car (who was concerned with that???!!!) but it appears there are 100 extra miles on the odometer. And they have the nerve to think I'll bring her back for her first service appointment. Dick Hannah Vancouver will never get any more of my time.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did make a purchase

Dick Hannah Volkswagen responded to this review

October 7, 2013

Hi Chris: At your convenience, I would appreciate it if you could contact me directly so that I can get your name and look into this further. It is not our practice to run up mileage, on customer vehicles, unless extensive road tests are required. In any event, you should have been told of the mileage and reason for it. Please contact when you can. Abby Bacon Service & Parts Director Dick Hannah Volkswagen (Vancouver) 360-314-0445 abby@dickhannah.com


5.0 out of 5.0

Excellent and Exceptional!

by from Beaverton , OR |

Josh was excellent... All the members that helped us were exceptional! And I have already referred people to go and check you guys out.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


2.0 out of 5.0

Price was right... but in the end not worth it

by from Vancouver, WA |

This entire car buying process has been in short: frustrating. There was a communication breakdown between sales, managers, finance, and parts. We emailed the online sales rep Greg Foumal with the date/time for purchase and delivery after online price negotiations. Greg Foumal replied and said, ?My manager Jay Thomas will be here and he can take care of you? He has all the info.? Upon arrival, the manager Jay had no idea we were coming and questioned the price we were presented. From there we were asked to wait over two hours to be next in queue for financing. Therefore, we left to have dinner and came back after that window was up. Even then it took over an hour after arriving the second time to complete finance paperwork- despite being preapproved through OnPoint. We were left wondering?why even bother setting an appointment? We requested the upgraded monster mats at wholesale price with the new car sale. At the time our onsite salesperson Josh Naumcheff said no problem. When we came back to pick up the mats later that week- parts initially refused to give us the mats for the price sales quoted by Josh. Furthermore they gave us the incorrect version of mat. Later we discovered that the finance manager failed to complete all the necessary paperwork at the time of sale and requested we come back to finish the required forms. To sum it up: 2 trips to wait for financing to purchase the car, 2 trips to fix problems with the paperwork that occurred AFTER financing, and 2 trips to pickup/swap out floor mats. We gave Dick Hannah VW the chance to right these mistakes prior to writing this review, by asking for a tank of gas to compensate us for time/mileage lost. They did not honor this simple request. In short: the price was right... but in the end not worth all the hassles. By comparison, I happened to walk into the Auburn Seattle VW dealership to look at a new TDI Sportwagen. With no notice or appointment, I was able to obtain the car for a cheaper price that DK presented, secure VW promo financing for 66mo, and walk out the door in less than 45 minutes. No hassles, just good straightforward people. Highly recommend this Auburn dealership to anyone in the market for a VW. (And no... I do not work for Auburn)

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Customer Service
Buying Process
Quality of Repair
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Shopped for a new car

Shopped for a used car

Came in for service or repair

Does not recommend this dealer

Did make a purchase

Dick Hannah Volkswagen responded to this review

February 26, 2013

I am extremely disappointed to learn of your visit, at our dealership. This is not the experience we strive to provide to our customers. At your convenience, I would appreciate it if you could contact me directly, so that I can learn the details, of your visit, and provide some sort of rectification to the situation. Once again, I apologize for your experience. Phil Clunas General Sales Manager Dick Hannah Volkswagen 360-314-0405 philc@dickhannah.com


5.0 out of 5.0

Happy 2013 Jetta Wagon TDI Owner

by from Troutdale, OR |

What a wonderful new car buying experience with Dick Hannah dealership and our salesman Jeremy Zaske. It started with a simple call on a cost comparison (thank you Jeremy M.) with another dealer asking if they could beat the payment on the car we were looking at. Not only did they beat it....but we got the 2013 Jetta Sportswagen TDI with Navi....at the same price! Jeremy worked so hard for us to get what we wanted (and more), and we never felt the pain (you know the one where they go back and fourth until you get what you want!) He worked way past his time and we still left (without the car) with the promise we'd be back. How many dealers/salesmen would let you walk out the door assuming you'd come back. We set up our time and my husband made it clear....we just want to sign papers, and pick up the car. It was the longest day of my life and Jeremy was astute to pick up on that. He called me a couple time that day and asked if I was excited! We hadn't bought a new car in over 14 years. So, yes....I was very excited. When we got there, our car was washed, tank filled, and paperwork ready to go. Jeremy made sure we had everything we needed.....including coffee and cookies! It took us no time to do the paper work and off I went in my BRAND NEW car with all the bells and whistles! The atmosphere in the Dick Hannah dealership is obviously one of a happy, team work, and fun feeling. That in its own is impressive. I would highly recommend (and have) anyone who's looking to purchase one of the best cars on the planet (a VW) to go to a Dick Hannah dealership...especially the one in Portland. To many good deals to mention in this review....go and experience it yourselves! To top off our experience, Jeremy was able to work an affordable deal for my 78 year old mother....treating her with all the respect any daughter would appreciate. Plus, now when she's driving, she's safe. Many thanks again Jeremy Z. for taking such good care of Grams! If you're looking for a wonderful new care experience....run don't walk....now's the time and the financing Dick Hannah offers in UNBELIEVABLE. Thank you, thank you, thank you!

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Customer Service
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Not Applicable
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Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Happy New Car Owner & Perfect Salesman

by from Troutdale, OR |

It's been over 14 years since we bought a brand new car. I'm sooooo happy we chose Dick Hannah. I had started a deal with Armstrong and decided to make a call to see if Dick Hannah could meet of beat the deal Armstrong made. Not only did they beat the deal....we got a better deal on the Jetta Sportswagen TDI, with all the bells and whistle. The other dealer did not have the Navi package. Our salesman Jeremy Z was incredible. He worked and was so patient with us, that we never once felt PUSHED to make the deal. We were set on a payment....end of story. Not only did we get that, we got the TDI with Navi. Everyone we dealt with were incredibly professional, helpful. and what we refer to as "real people". Never once did we get that "just another dealer" feeling. Thank you, thank you, thank you, Jeremy Z. for STAYING sooooo late (more then once) and making everything happen for us. You're not "just another salesman"! You're genuine and real. Thank you for making things happen for my mom....I haven't seen her this happy in years. You truly understood her finances, fear of financing, and without your EXTRA going to bat for her.....she would not be in a new SAFE car. All the people I know who may be looking for a new car, I'm sending your way! Thank you again and thank you Dick Hannah. Without your leadership, you wouldn't have such a wonderful staff. Great experience....and I'm doing my best to "pay it forward"!

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Customer Service
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Not Applicable
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Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


3.0 out of 5.0

New Car Experience

by from Olympia, WA |

The salesman was awesome and so was the price! There were 2 two inch long scratches on the passenger door. I noticed it after the sale was over. The salesman was awesome and took it to the detail department for a buff. I thought the scratches were gone, but they are not, overall I am not very happy about that. I would recommend a complete checkout before purchase, DO NOT assume everything is good to go ahead of time. The salesman was awesome but I would not purchase from Dick Hannah again.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase

Dick Hannah Volkswagen responded to this review

November 28, 2012

I apologize for your experience. Your Salesperson has tried to contact you so that we can get this resolved. Please contact me, at your convenience, so that I can make arrangements to take care of the problems. Phil Clunas General Sales Manager Dick Hannah Volkswagen 360-314-0427 philc@dickhannah.com


(1-10 of 15 reviews)