- Service & Repair
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by Suburban Chevrolet Owner from Kinellon, NJ |
Absolute worst dealer service in America. Charged me $145 for a 5 mile tow ... then sat on the car for a week unable to determine what was wrong ... assured me at pickup that nothing was wrong with car despite having to tow car to dealer ... 100 feet out of dealer check engine light went back on ... returned to dealer and was told they guarantee it is nothing just an oxygen sensor ... left dealer and car became un-driveable within a few minutes ... managed to get off highway exit and car stopped completely in middle of intersection ... called dealer six times for three hours and they refused to cover tow to return vehicle and made every excuse imaginable to cover for their "technicians" ... refused to even acknowledge that they charged me for towing an exorbitant amount without authorization in advance ... refused to take responsibility for poor service department work ... refused to acknowledge that the service department advisers can not even be reached by phone ... and to top it all off ... tried to lecture about how they have good technicians ... after so much silliness and the General Manager making a bad situation worse I towed the car to another dealer ...
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Came in for service or repair
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