Carl Gregory Honda

Carl Gregory Honda

3000 N Lake Pkwy, Bldg 400, Columbus, GA 31909

New 888-509-2480
Used 888-486-6703
Service 888-862-6023

Average Ratings

3.8 out of 5.0
44 out of 59 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 59 reviews
1.0 out of 5.0

WORST EXPERIENCE EVER

by from Canton,GA |

They took all my money and were more than happy to do that, but when it comes to customer service AFTER the purchase, don't count on it. Salesman was Trey and manager of the dealership is Chase. Trey never called me with updates on my car they sent to the factory to add leather I paid an extra $1300.00 for. I had to call about 7x to find out when I would receive my brand new car since nobody would tell me what was going on. Trey left me on hold one time for 20 minutes where I can hear everyone in the background, but actually LEFT WORK and left me on the line until I hung up to speak with a manager which was Chase. Chase was awful as well. Never followed through with what he said he would. They DROVE my car around and put 466 miles on it when it only had 11 at the time of purchase and did not tell me they would be using my miles.. Then never got my car to me after 4 promised times and did not even clean it up for me, so it looked like crap with dirt all over it. Finally got my car after missing my MRI I told them I had to have it for, which they didn't care, and I wanted my wash, wax and detail in writing from them. They promised me they would at least give me a full tank of gas after driving my car. Finally delivered my car at 7:45pm with an empty tank of gas and no voucher for the detailing. Called them again after being so patient and nice about everything and got Chase on the phone and told him what happened. He said I am "so sorry" and he will mail me out a $75 gas card and the voucher for the detailing and I would have it by that weekend. the wknd went by, I had nothing. Called them the next week to follow up. Spoke with Chase and he said "Sorry I am busy, so I forgot, but I will do it today". Unacceptable. I gave him another chance, the next two days still didn't have it. Called again and I was given the same excuse. I said he has to get it to me no later than Friday of this week, Chase said not a problem. I didn't get it.. I called Chase again to find out WHAT IS GOING ON. He told me, I am just very busy, so let me get your address (for the 3rd time) and I will get it out if it has not gone. He is the mngr so he should be on top of this porivding customer service, after bribing me with an extra $25 in gas for a 10/10 review.. Funny. He told me he couldn't see if the card and voucher went out because then he would have to trouble himself and go through all the mail. At this point I had it. I told him that he better look through all the mail while I was waiting on the phone because it has been 3wks and I still have nothing they promised me, just 25k taken out of my wallet. Chase then had the nerve to tell me he wasn't doing that and hung up on me. I then had to call the corporate office and tell them my god awful expereince and it was taken care of within 5 minutes and overnighted to me. I hope that Chase and Trey are reprimanded for their awful service and I will never be using that Honda dealership again. I wish I could right about my whole experience, but there isn't enough characters available for me, so they got lucky!!

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Customer Service
Buying Process
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Shopped for a new car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

service

by from Columbus,Ga |

I went it yesterday for my scheduled oil change, tire rotation and vehicle maintainence check. I was cheerfully greeted by Yasmine Mohammad (hope that is correct spelling) as usual and received excellent service. She is so pleasant to deal with. It is why I chose this dealership. That and I have had no problems to date with any work that has been done. I bought my Honda Odyssey one year ago in April from a private seller.I new it needed the belts changed, oil changed, alignment and I purchased a couple of cosmetic upgrades. This was my first encounter with Carl Gregory Honda. It is always a pleasure to deal with them. If you need service on your Honda, I strongly recommend you call Yasmine for an appointment.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Carl Gregory Honda gives great service - again!

by from Columbus, Georgia |

It's always a pleasure to take my Honda CRV in for service. It's so nice to have tables and chairs provided rather than straight backed horrible plastic chairs like so many places provide. Wifi is great also. If I were interested in watching TV - -that's there as well. Everybody is friendly and Libby Jones works tirelessly to make things easy to understand, open and up front with any service issues.

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

gil maulsby's review

by from columbus, ga |

Went in for routine periodic service on the car that i had previously purchased there. it was a very pleasant ambiance. nice place to visit. Excellent service and very satisfactory pricing. I will certainly go back for service, in the future

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Life savers

by from Columbus Georgia |

Can even begin to tell you how amazing the guys at Carl Gregory are! After the typical terrible customer service we received for two days while car shopping in Columbus it was beyond a relief to walk into Carl Gregory and meet George "G2" our salesman! Absolute best experience in purchasing a vehicle. G2 made the process quick and easy and got me in the exact vehicle I wanted! Also have to give a huge shoutout to Mr Pope in finance for working his magic for us and getting us the payment we wanted! Absolutely in love with my 2014 Honda Civic!!!

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent Service

by from Newnan, GA |

My husband and I recently drove to Columbus from Newnan to purchase a new Honda CRV. Our salesman was Geoff Dekle. It was the easiest and most pleasant car buying experience we have ever had. I called on the phone the day prior, told him what we were looking for, got pre approved for the loan and when we arrived everything went so easy. I will highly recommend to all of my friends to drive an hour South if they plan on purchasing a new vehicle.

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Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service With a Smile

by from Pine Mountain, GA |

Mr. Roy Johnson was a great serviceman. He answered all my questions, and made sure I left or ended my day with smile or laughter rather it was in person or over the phone. Remind you, this was my first time here at Carl Gregory.

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Not Applicable
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Office Manager

by from Columbus, GA |

Have purchased 6 Hondas from Carl Gregory. Always satisfied with all departments. Sales staff have been honest and fair and Service Department has always gone the extra mile to make sure that I'm satisfied. I've only purchased new vehicles but am looking at purchasing a new CRV in 2016 for my granddaughter's graduation from college. Of course, I would purchase it from Carl Gregory.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service as always

by from Fort Mitchell, AL |

Took my vehicle in for critical airbag replacement, and it was ready on time. Carl Gregory Honda, and service representative Roy are always professional, and I know my vehicle will be ready when promised, and the work is always outstanding.

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Columbus,GA |

Great service once again Honda Dealership provides top notch service and great customer service. Thank you for a job well done, I will continue to utilize your services and if I'm in need of purchasing a new car it will most certainly be a HONDA!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Carl Gregory Honda responded to this review

November 18, 2014

Thank you for your feedback! We are glad you had a pleasant experience with us and hope to earn your business in the future :)


(1-10 of 59 reviews)