Willy Herold Automotive

Willy Herold Automotive

4320 Warm Springs Rd, Columbus, GA 31909

New 866-280-7511
Used 888-293-3450

Willy Herold Automotive - Better Than Ever!!

Average Ratings

4.6 out of 5.0
6 out of 7 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-7 of 7 reviews

Featured Review

5.0 out of 5.0

Great buying experience!

by from Statesboro, GA |

Honest people with the personal touch. Great vehicle, great price, great buying experience. Thanks, Willy Herold Automotive!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Willy Herold Automotive responded to this review

September 24, 2012

Thank you so much for allowing us to serve you as a customer! Feel free to contact us with any of your automotive needs as well!

3.0 out of 5.0

Disappointed about the vehicle

by from Tallahassee, Florida |

I drove from Florida on a Saturday and was disappointed in the vehicle. It smelled horribly of smoke and I asked when I opened the door, "Was this a smoker's car"? and the response was, "I don't know". It had a sticker for a 1 owner car fax, yet inside the vehicle, it had paperwork showing a 2 owner car fax. I didn't drive the vehicle a half a mile before I turned around and came back. I placed the keys on the counter and told the salesman, " I can't buy this car because it has been smoked in". Thanked him for his time. The smell was VERY strong. I loved the color...Kiwi Green, but due to health reasons, I could not purchase it. I would suggest that all cars be thoroughly cleaned before allowing a prospective buyer to drive it. It appeared they did not have their act together. Happy Vehicle Hunting to you all!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Willy Herold Automotive responded to this review

April 25, 2013

I am sorry you had a bad experience at our dealership. However, please keep in mind that customers typically contact us before driving long distances to see a vehicle and ask detailed questions, especially when things such as smoke smell play an important part in their decision.


5.0 out of 5.0

Great Service

by from Cataula, GA |

Couldn't of asked for better service. Actually, had better service than from New Car Dealerships in the past. Everyone worked with me and I got what I wanted. The staff couldn't of been more friendlier and helpful. Thanks to all.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Willy Herold Automotive responded to this review

April 19, 2012

Thank you so much for your business! We certainly appreciate the opportunity to serve you and your family as customers and we look forward to being able to serve you in the future!


5.0 out of 5.0

Recommended

by from Alabama |

I had a great experience with Willy Herold Automotive. First, I did research of reliable vehicles through Consumer Reports and Edmunds. Ran a cars.com search for the cars that met their top criteria within a 200 mile radius of my home. Carfax reports, loan pre-approval etc. Then, ended up communicating via email, phone, and eventually in person. They were great. Friendly, but not pushy in any way. I test drove 3 cars and ended up with a good deal and the best car for me. I would definitely recommend them. CR

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Willy Herold Automotive responded to this review

January 24, 2012

Thank you so much for your kind words, Cynthia! We certainly appreciate the opportunity to serve you as a customer!


4.0 out of 5.0

They went out of their way

by from Atlanta, GA |

I found this car on Cars.com at a dealer a little over 100 miles away from where I live. On a day when I had nothing better to do, I decided to drive down and test drive it. The dealer office was a little shabby but the people were very nice. The salesman let me take the car out and drive it wherever I wanted. Then, he actually let me keep it for the weekend. After the weekend I decided I really wanted the car but there was a problem. The check engine light was on, and where I live, that means you basically can't get a tag. This was not the case in the town where the dealer was located so they could have just said so long and found another buyer. But they didn't. They were very thorough in diagnosing and fixing the problem. Given they way I buy cars (I shop for the vehicle not the dealer), it's likely I won't buy from them again. But if you find yourself in their four walls, relax. They are good people.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Willy Herold Automotive responded to this review

October 3, 2011

We certainly appreciate your business. Thank you for the opportunity to serve you as a customer.


5.0 out of 5.0

They are awesome!!

by from Ellerslie, GA |

I had the absolute best service! My dad bought a car on Wednesday and on Thursday I went and bought my Jeep Compass! I needed a reliable family car and all I did was pick the one out I liked and Stephen made it work!! I will recommend Willy Herold to everyone!!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Willy Herold Automotive responded to this review

August 31, 2011

We certainly appreciate the opportunity to serve you as a customer!! Thank you once again for your business!!


5.0 out of 5.0

Willy Herold Rocks!

by from Columbus, GA |

My wife and I came in last year looking for a Nissan Pathfinder and the salesman "Steven" had what we were looking for on the lot. We test drove and then made the purchase. Picked up the Pathfinder the next day all cleaned up ready to go. Great experience!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Willy Herold Automotive responded to this review

October 4, 2011

We certainly appreciate your business. Thank you for the opportunity to serve you as a customer!


(1-7 of 7 reviews)