West Covina Toyota Scion

1800 E Garvey Ave S, West Covina, CA 91791

Average Ratings

4.8 out of 5.0
112 out of 113 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 113 reviews
5.0 out of 5.0

West Covina

by from West covina CA |

I felt very accommodated getting my rental car back to the agent and my old car to the dealer. Sales person was friendly and nice to be around.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Oil change

by from Walnut, CA |

Everyone was really nice and helpful William in service. The cashier I did not get her name and the driver who took me home and picked me up he was on time and very nice. thank you! I am very happy. Probably one of the best service overall.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Good Service

by from West Covina, CA |

I got a good price on my oil change. Everyone was really helpful. I had a shuttle waiting for me right away. Everything went great.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service like always!

by from West Covina, CA |

Even though my appointment wasn't until 2pm, when I showed up early Eddy helped me out. He took care of me right away. My car was done and I was on my way in 45 min.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

thumbs up

by from covina ca |

The visit was great and Christy took care of my vehicle with good and fast service look forward to coming back.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Dr. R. L. Henderson

by from Chino Hills, CA |

William, my Service Manager, and another service agent greeted me immediately upon my arrival. They remembered me and my car. My service was completed in a very reasonable amount of time. Ms. Diedre and all of the staff, recognized me and were welcoming and friendly. My car looked like new after the complimentary wash. Thank you!

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Happy

by from West Covina, CA |

The service was quick and the serviceman I checked in with (I believe his name is Tony. Sorry, I'm bad with names), is Always very professional and has always has a happy personality.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


2.0 out of 5.0

Be careful of pre owned used cars

by from covina, ca |

I will start off by saying that i got a wonderful price for a used car.the price i paid was awesome because he gave it to me for the amount i wanted.(i paid cash and didnt want to deal payments.) However i understand that i bought a pre owned used car so i knew that because it was not brandnew i would expect it to breakdown sooner or later BUT I DID NOT EXPECT IT TO BREAKDOWN IN LESS THAN 24 HOURS OF BUYING MY NEW BUT USED CAR.WHEN I CALLES THEM UP TO TELL THEM IT WASNTWOULDNT START FOR THEY TOLD ME THAT THEY COULDNT DO ANYTHING SINCE I DECIDED NOT TO PURCHASE THE EXTENDED WARANTY. (WHICH THEY WANTED ME TO FINACE) I WAS IN TEARS I HAD A BROKEN CAR IN LESS THAN 24 HOURS AFTER I PURCHASED IT. HOWEVER THEY DID FIX IT BUT I HAD TO FIGHT TOOTH AN NAIL IN ORDER FOR THEM TO FIX A PROBLEM.THEY WENT OUT OF THEIR WAY TO AVOID ME AND GIVE ME A RUNAROUND STORY SO JUST BE CAREFUL ..

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from West Covina, CA |

I pulled up right at my scheduled time and someone came out to great me immediately. Then they knew that William was helping me and directed me to where he was. William was on top of everything for me and got my car done exactly on time! The cashiers were wonderful!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellence in customer service

by from West Covina, CA |

I was glad Juan Gonzales was back. He is always thorough with his explanation when asked about the car maintenance. He is very professional and knowledgeable.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 113 reviews)