CarMax Charlotte

(3.5) 2 Reviews

7700 Krefeld Drive, Charlotte, NC 28227


Average Ratings

3.5 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-2 of 2 reviews
2.0 out of 5.0

I located the car myself and had it shipped

by from Charlotte NC |

My experience was ok. I had researched and located the vehicle myself so, there wasnt much anyone had to do. The salesman was more worried about the air working than showing me the features of my new jeep. I didnt know what a sway bar was or axle button. my neighbor told me.

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  • Customer Service
  • Buying Process
  • Not Applicable
    Quality of Repair
  • Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase

CarMax Charlotte responded to this review

August 21, 2012

Oh, gosh! I'm sorry we weren't as helpful as we should have been. If there's anything we can improve on please, please let us know by calling our customer relations team @ 800-519-1511! ~bridget


5.0 out of 5.0

They bought my old car.

by from Matthews, NC |

They paid a very fair price for my old car and were very professional about the whole process. It took about 30-45 min.

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  • Customer Service
  • Not Applicable
    Buying Process
  • Not Applicable
    Quality of Repair
  • Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase

CarMax Charlotte responded to this review

April 26, 2012

Thanks for the great review, Thrifty! It?s great to know when our customers are happy. Glad the selling process was easy!