Fathers & Sons Audi

989 Memorial Ave, West Springfield, MA 01089

Used 413-785-1631

Average Ratings

4.8 out of 5.0
23 out of 23 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 23 reviews
5.0 out of 5.0

Extraordinary customer service

by from Springfield, MA |

Ease and timeliness for making appointment and last minute adjustment of change, work completed as agree upon, very pleasant and efficient customer service.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Consistently exceeding expectations

by from West Springfield, MA |

Fathers and Sons' employees are always friendly and courteous, very sensitive to my time (e.g., I chose to wait while my vehicle was being serviced and the team brought extra resources from another site to work on my car); the team explains the need behind any unexpected services in a clear and concise manner (e.g., I wasn't expecting to need 4 new tires but the team not only explained how driving certain ways can wear tires quicker than others, but also took the time to show how my treads had worn and even where I had a bubble...they indicated safety was their concern and I trusted them, as opposed to their motivations being $$ driven). They always treat me fairly in terms of pricing; they matched the price of a competitor which I found online. They obviously care about their customer service as evident by the surveys and the follow-up calls. That means a lot. Finally, the experience itself is always positive: very clean and conveniently-located facility; very clean "loaner" cars; clean and courtesy shuttles...I can't gush enough about these guys. My husband bought a 4Runner and loves the car but hates the service he gets. He'll be buying his next vehicle from Fathers and Sons for sure. Thank you!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Fast Service

by from West Soringfield Ma |

We came in expecting to make an appointment for service and were surprised when you were able to take care of the minor problem while we waited. We had a cup of coffee on the waiting room and the service was done !!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Attentrive Service, Snobby Sales People / Managers

by from Brimfield, MA |

Your Body Shop is Good. Jim always takes care of me. Your Service Dept is also good at slipping me in for an appointment.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Wonderful service

by from West Springfield, MA |

It is always a pleasure to deal with Tom O'Connor, who treats me with respect and good humor, and makes sure the work is complete on time.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Speedy service, very comfortable facilities

by from West Springfield, MA |

Friendly Service Attendant, car taken at appointment time and serviced promptly, as well as, car and windows washed and vacuumed. Customer lounge made the wait comfortable.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Fathers & Sons Audi responded to this review

June 16, 2015

We appreciate your marvelous feedback, Vincent. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Sincerely, Damon Cartelli, President and Owner


5.0 out of 5.0

Great service, friendly staff, clean dealership

by from Wethersfield, Connecticut |

Everyone smiles when they greet you. They ask how you are, everyone does this. The dealership is clean and if you don't want to sit in the waiting room there are high top tables around the showroom where you can spread out a bit and get work done. Getting my car serviced at Father's and Son's is a breeze. I get so much work done when I have to service my car. Thanks guys.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Fathers & Sons Audi responded to this review

June 8, 2015

We appreciate the time it took for you to give us this feedback, Anthony. We are completely dedicated to providing top quality service and we are ecstatic to hear that your experience reflected this dedication. At Fathers & Sons Audi, we value our customers and we look forward to seeing you on your next visit. Sincerely, Damon Cartelli, President and Owner


5.0 out of 5.0

Excellent service

by from Leverett, MA |

Pretty much everything. I've never had a bad experience there when coming in for service. The bottom line is I trust the service department.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Fathers & Sons Audi responded to this review

June 16, 2015

Nicholas, thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our service department was able to gain your trust in our business. We look forward to servicing your future automotive needs! Sincerely, Damon Cartelli, President and Owner


5.0 out of 5.0

Accommodating staff and quality service

by from West Springfield MA |

While getting service performed on my car I found the staff to be very informative and accommodating. They genuinely cared that I receive quality service.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Fathers & Sons Audi responded to this review

May 21, 2015

Thank you for sharing your feedback. We make sure that all of our employees are informative and accommodating and I am glad that our team made such a great impression on you. Feel free to visit us again if you have any further automotive needs. Sincerely, Damon Cartelli, President and Owner


5.0 out of 5.0

Great Service

by from West Springfield, MA |

This past visit was the best experience so far. From the minute I arrived, I was treated like a VIP. Everyone was courteous, friendly, and very helpful.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Fathers & Sons Audi responded to this review

May 21, 2015

Thank you so much for taking the time to write this review, Audrey. We consider customers as part of our family, and as an extended part of our family we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you in the future and hope you keep us in mind the next time you need us. Sincerely, Damon Cartelli, President and Owner


(1-10 of 23 reviews)