Scanlon Lexus

Scanlon Lexus

14200 S Tamiami Trail, Fort Myers, FL 33912

New 855-405-3165
Used 855-399-4522
Service 855-858-2114

A Deal You'll Feel Good About!

Average Ratings

4.8 out of 5.0
49 out of 52 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 52 reviews

Featured Review

5.0 out of 5.0

Worth the ride!

by from Boca Raton, FL |

We contacted Wagner Brenes prior to driving the 2 plus hours over to Scanlon Lexus, as we live in Boca Raton. After the pleasant discussion with Wagner, we decided to take the ride over to the west coast to meet with Wagner and look at the vehicle, a 2013 IS 250. We were greeted by the young lady at the reception desk and asked if we would like a refreshment while we waited for Wagner which was less than 5 minutes. Wagner was a delight. He was very professional, down to earth with a great personality. He had an answer to all of our questions. We were extremely pleased with the offer process. Minimal haggling. No stress! We wanted the vehicle, Scanlon Lexus wanted to sell it and the deal was made. While we were waiting for Billy Dunn, the finance manager, to finish with another customer, Wagner set up my IPhones in the vehicle and also set the navigation with my home address so I had my driving directions programmed to go home back to Boca which was great. He also went through some key features of the vehicle. Billy Dunn was a joy to deal with as well. He made us very comfortable and made the financing part of the transaction painless. We had a wonderful experience at Scanlon Lexus. I absolutely love my 2013 IS 250. We have owned other Lexus vehicles in the past. The vehicles speak for themselves. However, good customer service is hard to come by, especially these days, but not as Scanlon Lexus. It has been a pleasure doing business with Scanlon Lexus and Wagner Brenes. We will refer Scanlon Lexus and Wagner Brenes to our friends and family. It was definitely worth the long drive! Many thanks to Scanlon Lexus and all involved in this transaction.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Scanlon Lexus responded to this review

September 17, 2013

Thank you for the fantastic review of Scanlon Lexus of Fort Myers and our staff. You are right, good customer service is hard to come by these days! We pride ourselves in providing automotive excellence for our customers at every touch point. We are so glad you found the vehicle you wanted, and a dealership you would return too (even with the drive). Enjoy your IS!

5.0 out of 5.0

Scanlon Lexus of Fort Myers is the best

by from Chicago, IL |

Bruce Hartman, service consultant, went over, above and beyond to service our Lexus RX 350! He contacted Lexus for a good faith effort on replacing our radio amp that had already been replaced 20 months ago. Lexus agreed to split the cost with us and we were back with music within a week! The care and efficiency of the service department and Bruce was top notch. We can't recommend Scanlon Lexus enough and are pleased that Lexus cooperated with the request. That is why we have purchased several Lexus automobiles!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


3.0 out of 5.0

failed

by from Florida |

too far apart on a trade value, couldn't get a deal done

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great experience!

by from Ft. Myers, FL |

What you would expect from a luxury dealership. Great cars, great service, beautiful building. Just make sure you budget time for the buying process. It took me almost six hours from the time I arrived until I drove away. But quality takes time! And my IS 250 F Sport is worth it!

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Ray Matthews at Scanlon Lexus

by from Colorado Springs |

I recently moved here from Colorado and purchased a Lexus at Scanlon Lexus. My interactions with Ray Matthews and Billy Dunn have forever changed my expectations of car dealerships. Ray is truly a gentleman and a professional salesman. It was a pleasant experience and I highly recommend Scanlon Lexus to anyone.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience, first class dealership

by from Enterprise, Fl |

After my Honda Accord was totaled from a falling oak tree, I was forced to purchase a replacement vehicle. Having been a long time Honda/Acura customer, I pretty much knew what I wanted. I found the a 2013 Accord EX-L on the internet and contacted Scanlon to get more information, etc. I received a very prompt reply from Annette Keohane and the process started. I was very impressed w/ Annettte and ended up making a deal by phone. I then drove the 4 hours from Volusia county to Ft Meyers to complete the purchase of this vehicle. The car was even nicer than Annette had described and the purchase was completed. I highly recommend Annette and this dealership.

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Experience

by from Chicago, IL |

I live out of state and saw a used car on there web site and luckily got connected with Annette, she handles internet sales. She walked me through the car as she sat it in...telling me if it smelled like smoke, any scuff marks, dents, etc. She always got back to me when she had to find out an answer. She is a very honest salesperson which is very hard to come by these days. I have been looking for this specific vehicle for a while now and encountered some salespeople who I wouldn't buy a cup of coffee off of. The buying process was painless and can't say a bad thing about her or the entire experience. The car was ready when promised, and car exactly as she described to me. She sent me several pictures of the car so I could look at a few things closer. She went out of her way to give GREAT customer service. I highly recommend her!!

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Best car buying experience ever

by from Rocklin, CA |

This is the eighth time I've bought a car from a dealer, but I wish all the other experiences were just like this one. This was also second time I did a long-distance car purchase. What first impressed me was when I asked the Scanlon sales rep (Wagner Brenes) for detailed info about the car and installed options, instead of the vague information I received from other Lexus dealers, he sent me a copy of the actual window sticker that was on the car when it was new (so there was no guessing). Sadly I was told the car I wanted had a pending sale, but that I would be contacted if the deal fell through. Sure enough, a couple of weeks later the same car was available again and Wagner contacted me immediately. I sent my car inspector out and all went well, but there were a few issues (small door ding, a couple of hood scratches to be buffed out, mis-aligned carpet, etc.) I wanted taken care of for the agreed upon price. Everything was fixed quickly and completely to my satisfaction. For a small fee, Scanlon even took care of the California DMV paperwork, and also found an auto transport company to ship the car to me for same price and sooner than I could get one shipped on my own. Thank you Wagner Brenes and Scanlon Lexus!

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Not Applicable
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Very Pleased with the Experience

by from Atlanta, GA |

I would highly recommend this dealership and the two individuals with whom I worked, Doug Cahn (internet sales) and Billy Dunn (finance). After many weeks of trying to work with subpar salespeople who misrepresented the cars, failed to note that a car of interest was under contract until I visited the dealership or were not responsive, I was pleased to have the opportunity to work with Doug. I flew down twice from Atlanta to Fort Myers within 5 days to first test drive a used RX 350 and then to purchase the car. The entire experience, from negotiating price to finalizing the cash purchase, was easy and enjoyable. Doug Cahn is very experienced and customer-oriented. He is transparent and professional and goes out of his way to ensure that the entire car buying process is smooth for the customer. Billy Dunn is also very upfront and knowledgeable. The dealership puts a lot of resources into ensuring their used cars are in outstanding shape. My car, although it has 50k miles, has already had its 60k service, two new tires, a nav update and more. The showroom and lot is large and there is plenty from which to choose (new and pre-owned). If you are looking for a Lexus, you would do yourself a favor to contact Scanlon Lexus. They live up to their excellent reputation.

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Not Applicable
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Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great intro to professional sales

by from Naples FL |

We are quite pleased with both James Long and Robin Francis. Both were more than friendly and professional in their approach to the sale. My wife is a critic of poor service, but could only give accolades to both. We were treated well and even got to meet with Mr. Smith who was a real gentleman. We will definitely continue to refer clients, neighbors and friends to James Long. Already back to service area for Xzilon treatment and was treated well by all.

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Customer Service
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Jeff Rice

by from Franklin, TN |

Wagner was a pleasure to work with and really went out of his way to help me. I would recommend this dealership to everyone. Thanks.

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Customer Service
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Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


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