Just had my best car purchase experience ever with Naples Acura if Naples Florida. Searched locally and on the web for a new Acura MDX, applied through cars.com and other services and got a lot of emails and calls from various dealers, even went in and sat down with a local dealer to make a deal (only later to be ignored and made to wait a long time when I went in to close a deal). Got to Naples Acura's website and a chat request popped up... ended up chatting with the Ross Levy - the General Manager --online and we got quickly to pricing. I made an offer on the exact car I wanted and he gave me his best deal without hesitation. I countered less and he said I really had his best number but to check back if I could not make a deal elswhere and he would honor his online quote. No phone calls, no come in to the dealer and lets talk requests. Just online chatting. I researched more and made several offers online and locally and determined that Naples' offer was the best offer out there by far. I went back online the next day and Ross was online again and confirmed he would honor the quote. We then "talked" trade and after describing my trade he made me an offer online. I had a potential direct sale that later fell through and a baseline quote from carmax so I knew his offer was a good deal (throwing taxes back in) and my car was in great condition so I was not worried I would be retraded when they saw the vehicle. I told him all this and he upped his offer a bit on the trade to make me more comfortable and then we talked financing. Acura was offering .9% 60 month and I knew my credit was good so this was not even a negotiation. He directed me to the dealer's online secured financing website and I applied. I do not live in Naples and wanted the car the next day and he offered to drive it to my house and pick up the trade and do all the paperwork. He emailed me a signed binding quote (before I signed!), I emailed back a credit card deposit for the authorization and the deal was done. The next Day John Perkins of Naples Acura called me to let me know he would be at my house soon with my new car and called again when he was a few minutes away. He stopped locally to fill the tank up with premium and arrived at my house on time. We sat in my kitchen and went through the paperwork on the purchase and trade and financing and then he spent an hour going over the car itself with me, gave me his cell phone to call if I had any questions or issues and drove my trade back to Naples. WHAT CUSROMER SERVICE! THIS is what is is all about. THIS is what buying a car today should be like. No Pressure, straight talk, friendly service and immediate response AND the best price on my new car and my trade! Thanks Ross and John and Naples Acura. Job truly well done and I LOVE my new MDX!
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