Robert Nelson is the president of five different automobile entities between Oklahoma and Tennessee: Nelson Mazda in Tulsa, OK; Nelson Nissan in Broken Arrow, OK; Nelson Mazda in Antioch, TN; Nelson Mazda in Nashville, TN; and Nelson Mazda in Franklin, TN. He has been in the automotive industry since 1975, and has developed his company as an outlet for the Gospel. The company's slogan, "We'll make a believer out of you" emphasizes his mission.
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17 out of 20 people recommended this dealer.
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Previous vehicle - 2004 Mazda RX-8 New vehicle - 2015 Mazda3 5-door Sales associate - Cody Schomber Date of purchase - late February 2015 I already had my mind somewhat decided on the vehicle I was planning to purchase. Having owned an RX-8 for 10 years, I had already developed both a brand loyalty to Mazda as well as a strong rapport with the service staff at the downtown Nelson Mazda. The vehicle I had in mind was the 2015 Mazda3 hatchback. Largely knowing what I wanted, I went into the sales department with few expectations, figuring the standard song and dance of buying a new car to be no different this time around. This is where I was wrong. The sales experience was very harmonious. I worked with a young man named Cody, and honestly, I could not have had a better experience. Price negotiations were quick and seamless. The manager (Orville) returned with a quote, and unlike previous buying experiences, it was a fair quote out-of-the-gate, very slightly below researched prices for the exact vehicle throughout the Internet. I am accustomed to the highball/lowball dance, but that didn't happen here. I was somewhat taken aback, as generally, the first quote is NOT a good quote for the buyer. However, in this case, it was, and that really helped reduce the stress and time commitment involved in the purchase. The primary attribute that set this deal apart from prior experiences was the follow-up. Having driven a black car for ten years, I was rather adamant that I did not want to look at another all-black vehicle for another ten. I opted for the much harder to find "meteor gray" finish, which was located out-of-state. Despite highly inclement weather, Cody personally transported the desired car to their facility within a couple of days, staying in contact with me the entire time about the status of obtaining it. This is easily the most substantial effort I've seen out of a dealer to satisfy the customer, and so long as the downtown Mazda exists, and so long as Mazda continue to makes solid, innovative cars, I would certainly return to this location and this sales team for future purchases. *Note: This is not a review for the service department, though my previous vehicle was serviced at this location several times. The service team is also very solid and carries the same candor experienced within the sales department.