Honda of Cleveland

Honda of Cleveland

2701 S Lee Hwy SW, Cleveland, TN 37311

New 855-235-3196
Used 888-443-7592
Service 888-904-3670

Average Ratings

4.5 out of 5.0
13 out of 15 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 15 reviews

Featured Review

5.0 out of 5.0

Wonderful buying experience

by from Dalton GA |

Wonderful job buy the entire group, especially Jerry Anderson. Went several places and they beat every offer on our new Odessey. Fixed us up with the accessories my wife wanted without trying to up sell us. Got the sale done quickly and without a lot of fuss, heating everyone else in the area on price and when you add in the lifetime power train warranty it's a clear choice. Will shop there for our next car but since we drive Hondas it will be a long time before we need to buy another.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Best deal in town

by from Soddy Daisy, Tennessee |

I just purchased a new Honda Civic from Honda of Cleveland. My buying experience was top notch. My sales representative, Doug Bodenhamer, was helpful and well informed. The buying process was quick and easy for me to follow (no fast talk). The car is nice too.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

No more battles to buy a car

by from Pikeville Tn |

My approach in dealing with auto dealerships is I am going into battle to protect my interest and negotiate a fair price. I went to Honda of Cleveland and had the exact opposite experience. I was going to by a used car that would fit in my budget. After LISTENING, we showed me several options. One of the options was a new Honda Civic 2014. With the incredible pricing, much better than the other Honda dealership, and low interest rate I was able to have a new car and within my budget and with the better pay out due to the interest difference. It is the first time my needs and interest were met WITHOUT going to battle to buy a car.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Honda of Cleveland responded to this review

January 28, 2015

Thank you, we appreciate your kind words!


1.0 out of 5.0

Poot communication and Service

by from Blairsville, GA |

We agreed on a price and pick up date. Received a call back from sales person and I was ready to proceed. An hour later received a call from sales manager stating they will not accommodate. In the mean time I was contacted by another dealer and I told them I had already found a vehicle. When I told the sales manager what I told the other dealer. He told me they should be happy that I was going to call them back, Would not work with this dealer ever.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Services

by from Atlanta GA |

I would highly recommend if you are looking for the best deal to see Faith Brookshire BDC Account Manager Cleveland at Honda.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


2.0 out of 5.0

Not Impressed To This Point

by from Lenoir City, TN |

Recently went through USAA's Car Buying Service and Honda of Cleveland was one of the dealers I selected to begin negotiating on a 2014 Honda Accord Hybrid. I had received an "out the door" price on the same year/make/model from Airport Honda(Knoxville) and gave Honda of Cleveland an opportunity to "match" the price. It has been well over a week and have not received a reply from Honda-Cleveland. I understand if a dealership can not match another's price exactly but even a polite decline of an offer should be extended in my opinion. The Accord Hybrids are still in the dealerships inventory as of today(4/23/14) so I am unsure why we are negotiating. Overall, not very impressed with the customer service or the buying process at this time.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

I couldn't believe it..

by from Knoxville, TN |

Our purchase was facilitated in a very professional manner by the sales manager Jeremy via phone before our visit. We had been shopping for a 2014 odyssey for quite some time trying to find the very very best deal. When we arrived we were greeted by Jerry and taken care of in a way that we've not seen since leaving India. Even though we changed our minds on color, Jerry still went above and beyond to meet our needs with this purchase. Normally car shopping is a tiring process, this time it wasn't. We would highly recommend if you are looking for the best deal to see Jerry in Cleveland at Honda.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great dealer

by from Cleveland, tn |

Great dealership. If your looking for a great deal on a car go see Robert Lawson.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Fantastic Service!

by from Hixson, TN |

I recently turned in my 2nd Honda Civic lease for a 3rd lease at Honda of Cleveland and experienced the best customer service ever during my relationship with Honda. This is my first experience with Honda of Cleveland and I was very impressed with the professionalism from my sales consultant, Mr. Robert Lawson and the way he explained my lease in a way that I could understand. Mr. Lawson and the other sales consultants in addition to the individual in the finance area made me feel like family. I am so glad a friend of mine referred me to Honda of Cleveland!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Couldn't have had a better experience.

by from Cleveland, TN |

Thank you Honda of Cleveland. After shopping around the area for a vehicle, I grew tired of high pressure care sales representatives that made me feel guilty after pulling off their lot. Robert at Honda of Cleveland was absolutely pressure free and extremely knowledgable. He helped us find the perfect vehicle that fit our budget. Honda of Cleveland's service department is also top notch. There were 3 smiling representatives that greeted me when I arrived and again when I returned. If you're looking for a great experience with a dealer, Honda of Cleveland will exceed your expectations.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

New car purchase

by from Cleveland, Tennessee |

If not the best, this is one of the best experiences I have had. All the personnel were very friendly and helpful. Our sales person, Terry Cavett, was very helpful and explained very clearly how all the controls on the car were used. I can highly recommend both Terry and Honda of Cleveland to you. The personnel are as good as the cars they sell. I was highly impressed, having visited several dealerships in the last week where some of them acted as if they were bored with my questions.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 15 reviews)