Mountain View Ford

(4.2) 5 Reviews

301 E 20th St, Chattanooga, TN 37408

Used 423-763-0305

Average Ratings

4.2 out of 5.0
4 out of 5 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-5 of 5 reviews
5.0 out of 5.0

car service

by from chattanooga,tn. |

2015 escape suv the service was very good Yes,the staff was helpful .

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service!

by from Chattanooga, Tennessee |

Ron Elliott was very friendly, knowledgeable and efficient in our purchase of a 2016 Ford Edge. Than you Ron! Dick and Ellen spencer

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Gene Zwaryck

by from Ft. Oglethorpe, Georgia |

Excellent service again!!! My brakes were checked and the rotors were turned. No problems!!! Love my Ford!!

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Customer Service
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


1.0 out of 5.0

Poor experience buying a used vehicle here!

by from Chattanooga, TN |

Found a used vehicle in an online search and called to make sure they had it and we could come look at it. We get there to look at the vehicle and they can't find it. Finally they find it and it is being serviced, so we can't look at it. Why did they not already have it serviced before they listed it for sale? We had to leave and come back later. So we go back and end up making a deal on the vehicle. We specifically told the salesman we wanted both our names on the title with an "or" and he was writing things down on paperwork that he passed on to the finance guy. The finance guy never asks us anything about how we want the title so we assume he has it right. We get the title and it only has one name on it, so we call the dealer and they say it is our fault for not telling the finance guy, even though we repeatedly told the salesman and he wrote it down, but I guess that means nothing at this dealer. They were not willing to try and fix this. While we were there we asked if they had a second set of keys to the vehicle, the salesman did look for a second set but could not find any. When we get home I find the previous owners name and phone number so we call him and ask if he turned in a second set of keys. He did turn in a second set of keys but the salesman he gave them to did not turn them into the dealership and he was away from work for several days. We asked the salesman to call us when they could locate the keys but they did not call. My wife had to keep calling back and finally her persistence paid off and they found the keys, but that meant another 30 minute drive back to the dealership for something they should of given us in the first place. Ok, now two weeks goes by and we are wondering where the new tag for our vehicle is? Then the salesman called us and says that they have not applied for the new tag because they did not run the vehicle through emission testing. It took them two weeks to realize that they had not run the vehicle through the required emission testing and they had not followed up and applied for the tag? What kind of second rate dealership are they running there? They did not care about any of this, they said we needed to bring the vehicle back to them so they could run it through emissions but offered us nothing for our time and trouble. My wife told them she was not driving all the way back down there and having to wait around for them to run it through emissions, which they should of done before they sold the vehicle to us in the first place. She took it through emissions herself and they had the gall to say if she we come by the dealership they would give her the 10 dollar emission fee, what a joke. So finally we think we are done with them, but no, they say that they need a copy of the emission report and that my wife needs to drive down there and bring it to them. They offered to give her a couple of gallons of gas for her trouble, again what a joke. Why didn't they tell her they needed a copy of the report in the first place, which by the way, the title and tag office gets an electronic report so the copy the dealership wanted was probably just so they could say they did not sell a vehicle that had not passed emission testing. My wife ended up taking a picture of the report and texting it to the salesman, which shows they just wanted it for their records but were not willing to compensate us for our time and trouble to bring it to them. The last problem we had with them was that the temporary tag was about to expire and they had not even applied for our permanent tag, all because of mistakes they had made. Guess what they offered to do? If we would drive down there they would give us a couple of gallons of gas and a new temporary tag. We said don't bother, we will just not drive the vehicle until the new tag arrives. After all these problems we tried to contact the General Manager to see if he was willing to do anything to make this right. He did not return our call.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service, ask for John Goodwin

by from Fort Oglethorpe, Ga |

Very fast service. They do a quality job. If you need a new Ford please ask for John Goodwin, tell him Mike Williams referred you.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-5 of 5 reviews)