West Chevrolet

3450 Alcoa Hwy, Alcoa, TN 37701

Used 865-681-5361 Used 865-681-5361


Average Ratings

4.8 out of 5.0

Customer Service
Buying Process
Quality of Repair
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  1-10 of 27 reviews

Featured Review

5.0 out of 5.0

Great Buying and Service Experience

by from Knoxville, TN |

Overall, my purchasing experience was very positive, and I felt I was treated fairly and honestly. Everyone I worked with was extremely helpful. I have already recommended West Chevrolet to my parents who are looking to purchase a vehicle within the next year. I have also come to West Chevrolet previously for service on another vehicle I own. I have always been treated very fairly and honestly by the service department, as has my wife who is not knowledgeable about cars.

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Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Over the top dealership

by from Seymour TN |

We love our new new 2016 Equinox that we purchased from West Chevrolet! This is our second new car purchase from West and we were not disappointed with the service from the moment we stepped on the lot to driving away in our beautiful new car. The sales staff was helpful but not pushy, helping us find the car we wanted. Once we found the vehicle we wanted the purchasing process was very smooth and easy. Our tradeins were evaluated and a very fair price was offered for both. Before we left, every feature was explained and cell phones were set up on Bluetooth. Would we recommend West and the Equinox to other buyers; we already have! West is the Best!!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Dealer

by from Seymour,Tn |

The sales staff first John Then Jeff then Rob were great. Jeff took the time to show me everything about my truck. Earlier that day John took us for a test drive and was very helpful. Rob in finance was funny and was looking out for my best interest. Jeff kept me informed on everything. I feel really good about West Chevrolet. I am pleased with my truck. It is the first time since 87 I have bought a new Chevy. I like the benefits of dealing with West Chevrolet and look forward to the future with West Chevrolet. Thank you very much, Darold Gaffney

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Buying new and used cars

by from Talbott, TN |

Our family has purchased 3 vehicles in the year 2014 from West Chevrolet! From Tom, our salesman, Jennifer, the finance manager and most especially Ray Ivey, the general manager, we have had exceptional service during the sale and exceptional follow up after the sale. We are now doing our routine maintenance through West Chevrolet and we are equally satisfied with the service department as well. Thank you, Ray Ivey and all the West Chevrolet family! Ward Phillips, MD and family

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Shopped for a used car

Does recommend this dealer

Did make a purchase

West Chevrolet responded to this review

January 28, 2015

Thank you so much for sharing your story. We're so happy to hear how much you enjoy working with every member of our staff from the sales to the service team. At West Chevrolet, we are committed to providing our customers with nothing less than the most exceptional customer service possible. On behalf of Tom, Jennifer, Ray and the entire staff here, we thank you for your continued loyalty and look forward to seeing you and your family on your next visit!


5.0 out of 5.0

Easy car buying experience!

by from Maryville TN |

Dave Myers went out of his way to find my wife the right vehicle. After we couldn't decide on the right model he called us back after hours on a Friday night and said he may have found what we were looking for. I told him we would come in on Monday to look at it since he was off the weekend. He said no that's ok he would come in and meet with us early Saturday morning. We met him at the dealership that morning and we found exactly what she was looking for. That is customer service!! We closed the deal that morning and drove it home! Thanks Dave and West Chevrolet

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

West Chevrolet is a 5-star dealership.

by from Maryville, TN |

I have been dealing with West Chevrolet or 50 years and have always been treated wonderfully. My repairs are always done quickly and expertly. I have never known a better dealership.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Don Fannon Retired

by from New Tazewell, Tn. |

I am very happy with all my experiences at West Chevorlet.

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Did make a purchase


5.0 out of 5.0

West sales and service class act badger free

by from Kodak, Tn |

This is my second purchase from west Chevrolet in 3 years They are all a class act. Badger free and I have absolutely no complaints. I bought my 2011 Camaro and just recently my 2913 Tahoe. I will never but anywhere else. Good people in a good town. I drive from pigeon forge to buy from them because of the treatment they give. Sincerely Samantha Crowe

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

WEST is the best......

by from CORRYTON, TN |

bought 2011 silverado from west. check engine light came on and i dropped off at REEDER CHEVROLET to be fixed. they called and said warranty wouldnt cover problem and wanted $140.00. WEST CHEVROLET went to REEDER and picked up truck took to their shop and fixed it at NO CHARGE.. PLUS paid those scavengers at REEDER. NOW, THAT IS SERVICE AT ITS BEST. needless to say, wont be going back to REEDER for anything again.WEST will be my dealership.. thanks guys..... BILLY .RAY DALTON JR

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Recommendation

by from Knoxville, TN |

I get all my oil changes done here and It is always great. This time I also bought a used car. I would recommend this dealership to everyone.

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Did make a purchase


(1-10 of 27 reviews)