Lenoir City Ford

775 Hwy 321 N, Lenoir City, TN 37771


Average Ratings

4.8 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 640 reviews

Featured Review

5.0 out of 5.0

No pressure strait talk deals at Lenoir City Ford

by from Townsend, TN |

Contacted Sonny because I had purchased a car from him in the past from a different dealership. I like working with Sonny because he is a strait shooter and makes it very easy to come to terms on the right car at the right price. My experience with Sonny and Lenoir city ford was excellent and I will recommend them to anyone. The dealership is doing some renovations on the main showroom so we closed on the new can in a temporary trailer set up on the lot. I'm sure the new facilities will be great.

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  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent service, clean facility, helpful people

by from Loudon, TN |

I brought in my new car because I had health report that said I had a brake problem with my car that needed immediate attention. Upon a review by your maintenance personnel, nothing wrong was found. I went home and requested another health report. The same item came up that I had a brake problem that needed immediate correction. So, I brought back in, but this time I also brought in my cell phone. Again, a through check everything was OK. The maintenance person asked to come and help him. He asked me to sign into ford.com to obtain another vehicle health report, I logged in and reviewed the report. The here were no problems. The maintenance person asked if I may have had my foot on the brake when I requested the report. I could not remember if I did or didn't. I went home and asked for another report, I insured that I did not have my foot on the brake, I then looked at the dash to see if any other lights were on, the emergency brake was. I released it and ran the report. All was OK. The maintenance person explained the problem, which was me. I was glad to hear there was no problem and that I need to go to a few training courses at the dealership. The staff was very helpful as well as very knowledge.

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  • Customer Service
  • Buying Process
  • Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Lenoir City Ford responded to this review

April 22, 2016

Hi, William! Thank you for your positive review. We respect our customer's time and budget so we hope to see you here again! Feel free to stop by if you ever need any more help.


5.0 out of 5.0

Great service

by from Knoxville, Tn |

I was highly satisfied with my service experience. My work was completed when it was promised.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Lenoir city,tn |

I couldn't ask for better service. They went above and beyond the tec Scott and the service advisor Greg Johnson took great care of my vehicle thanks

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Lenoir City Ford responded to this review

March 30, 2016

We are happy you found us so helpful! If you ever need any help, please give us a call!


5.0 out of 5.0

RECENT REPAIRS

by from MARYVILLE, TN |

YOU ARE TOO FAR AWAY SO I DON'T GO VERY OFTEN, ONLY IF THERE IS A RECALL ETC.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Spring City, TN |

My experience at Lenoir City Ford was awesome. You were able to come to a comfortable sell/trade in price - which worked out well. The staff is very friendly and approachable. Great job!

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  • Customer Service
  • Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase

Lenoir City Ford responded to this review

April 1, 2016

Thank you, Donna, for the glowing review! If you need more help, our team is available to talk -- safe travels!


5.0 out of 5.0

Service compliment

by from Lenoir City, TN |

I had a problem with my car and so I was directed to the service department. I don't know much about cars so I was hoping I would talk to someone who was patient. I got Brittany as my service person and she was great! She helped me figure out what was wrong with my car and even helped get me a discount. I just wanted to brag about how awesome she was and how great their customer service was as a whole.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Lenoir City Ford responded to this review

April 1, 2016

Hi, Miranda, we are happy you had a pleasant experience at our dealership. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!


5.0 out of 5.0

Great customer service

by from Friendsville,Tennessee |

I purchased an F250 and it was a very smooth transaction. Frank was excellent and took care of everything I needed. I have worked with other dealerships in the area and was not happy with how they did business but at Lenoir City Ford, they get it done without hassle or deceptive negotiations. This was the best buying experience I have ever had!

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  • Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Awesome service

by from Lenoir City, TN |

As usual the service was awesome. Have lived buying and having our cars taken care by this service department. You'll never regret doing anything at the Lenoir City Ford!!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Lenoir City Ford responded to this review

February 25, 2016

We are glad you chose our dealership! Please let us know if there's anything else we can do for you. We hope to be of service again in the future!


5.0 out of 5.0

Good job

by from LOUDON, TN |

I think you should fill up the windshield washer fluid when a car comes in for service.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 640 reviews)