Toyota Knoxville

Toyota Knoxville

10415 Parkside Dr, Knoxville, TN 37922

New 866-495-0760
Used 877-476-6409
Service 866-205-4134

Toyota Knoxville - "Always do the right thing, even when nobody is watching."

Average Ratings

3.2 out of 5.0
14 out of 25 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 26 reviews

Featured Review

5.0 out of 5.0

Car buying and maintenance

by from Knoxville, TN |

We bought a new 2013 Avalon six (6) months ago and the salesman and admin staff were all very courteous, friendly, and helpful. I just brought it in for a 6 month/5000 mile maintenance check and encountered the same courteous, friendly, helpful atmosphere. The waiting area was the best I have ever seen at any car dealer anywhere. It was very clean and comfortable. The snack bar/meal counter was very tempting with all sorts of sandwiches, sweet treats, etc. The complimentary cup of coffee was very good and a nice touch.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Toyota Knoxville responded to this review

September 2, 2014

Jerry--We're so happy to hear about your pleasant experiences at Toyota Knoxville. Thank you for the compliments, and for trusting us to keep your 2013 Avalon six in shape. We look forward to seeing you again in the future. Cheers, Gene Morris, General Sales Manager of Toyota Knoxville

5.0 out of 5.0

Great service!!!

by from Greenback Tn |

Best car buying experience ever! Brian Mashall The car sells man was very pleasant and did everything he could possibly do to make sure I found a car I loved! He was not pushy and seemed very knowledgeable about the cars they had available! When it came to getting my car financed I felt that Allan went above and beyond to help me out when the task given to him was not very easy! Allan Driggers had to go beyond what a normal sells person would do In order to finalize my car loan! I would highly recommend these two to anyone and everyone I know buying a car! If it was up to me both would be receiving raises for their generosity and professionalism!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

'OUR TOYOTA KNOXVILLE"

by from MASCOT, TN. |

WE HAVE, AND HOPEFULLY WILL CONTINUE TO BE TREATED AS FAMILY!! IT IS ASTOUNDING THAT SO MANY OF THE "STAFF" KNOW US AND CALL US BY OUR FIRST NAME!! IF THERE IS A DELAY IN THE TIME PROMISED...SOMEONE ALWAYS,ALWAYS COMES TO ALERT US!!!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

great service

by from knoxville,tn |

the overall experience was great.we were treated with the utmost respect.really enjoyed this car buying experience.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Toyota Knoxville responded to this review

September 21, 2014

Hello--We're so happy to hear about your positive experience with Toyota of Knoxville. Thank you for taking the time to leave this review and continue to enjoy your new vehicle. Cheers, Gene Morris, General Sales Manager of Toyota Knoxville, 865-218-3300, gmorris@toyotaknoxville.com


5.0 out of 5.0

2013 SCION XD BOUGHT AT TOYOTA OF KNOXVILLE.

by from Knox. Tennessee |

My over all review of buying a new car. There are workers that open the door for you, There are three salespersons that meet you inside the door and are ready to help with what ever you need or want. they are ready to inform you about the vans or cars . then they ask what car or van you want to look at then they take you out in the car or whatever for a test drive. they answer all your questions. When we had our arm rest put on the road the dealer ship is on is very dangerous. My husband and I are on canes. We were going to walk back across that road. The lady in the office said we do not let our customers walk back go back in your car and get a person in the dealer ship to bring you car for you. I thought that was every nice.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Toyota Knoxville responded to this review

September 8, 2014

Jackie--We're so glad to hear the customer service was to your liking. We're happy to help our customers get safely to their vehicle. Thank you for choosing Toyota Knoxville and for leaving this review. Let us know if we can answer anymore questions. Cheers, Gene Morris, General Sales Manager of Toyota Knoxville


1.0 out of 5.0

Worst Car Buying Experience Ever! -Local Buyer

by from Knoxville, Tennessee |

Buyer BEWARE. As a local Knoxville, Tennessee Business manager I came in with reasonable expectations on fair purchase price for buying a new Toyota Tundra. Management and Sales Tactics are incredibly deceptive and sales representatives will lie to make a sale. I lost all faith when management agreed to a sales price and then the sales representative deceptively misrepresented a mutually agreed upon management sales price by hiding details in the estimate line item. Sales representative was bragging to me about how many cars he had sold throughout the course of the day. Ultimately I ended up walking out on a deal over $500.00 simply because I did not trust them. I will never even consider doing business with this dealership due to unethical business practices and encourage all to consider any other viable East Tennessee Toyota dealerships; any of which would be better than Knoxville Toyota regardless of sales price.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase

Toyota Knoxville responded to this review

September 2, 2014

JT--I am sorry to hear about your experience at our dealership. We want to serve the Knoxville community with integrity, and we know trust is a big component. I'd like to learn more about your experience and possibly explain any miscommunications. Would you please reach out to me at gmorris@toyotaknoxville.com or 865-218-3300? Hope to hear from you, Gene Morris, General Sales Manager of Toyota Knoxville


4.0 out of 5.0

Buying a used Nissan

by from Loudon Tn |

We stopped by just looking. Hated the thought of buying a car and the hassel. Josh Ramsey was our sales rep. BEST BUYING EXPERIENCE EVER. if you are looking for a new ask for Josh Ramsey. We will be back when the time comes around to buy another and we will ask for Josh. Thank you Josh and Thank you Toyota of Knoxville for caring about you customers

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Not Applicable
Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Toyota Knoxville responded to this review

September 2, 2014

Michael--We're so glad Josh could make your car buying experience a pleasant one, and thank you for visiting Toyota Knoxville! Thank you for taking the time to leave this review, and we can't wait to see you again. Cheers, Gene Morris General Sales Manager of Toyota Knoxville


5.0 out of 5.0

Great Experience!

by from Maryville, TN |

I had been trying to buy a car for 3 years. Every dealership I went into I would become so stressed at the sales tactics that I would leave and not look again for monoths. George was great to work with. I spent (maybe) 2 hours in the dealership and walked away with a great new car (2014 RAV4) at a great price.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Toyota Knoxville responded to this review

August 28, 2014

John--We're so glad George made car buying the comfortable experience it should be! Enjoy your 2014 RAV4, and thank you for leaving a review. Let us know if you need anything else. Cheers, Gene Morris, General Sales Manager of Toyota Knoxville


3.0 out of 5.0

Used to be different...

by from Knoxville, Tn |

Purchase of new vehicle was okay. Salesman was not very knowledgable about vehicles. He had his features on vehicles totally wrong. After looking at so many cars, we got a little confused as to which had what. He told us wrong. All was fixed in the end to be fine. Now, we took the vehicle back for the first free service. 1.5 hours to rotate the tires and check fluids!!!!???? With a scheduled appointment? The last car I had taken in it took 20 minutes, and they apologized for the wait! We were told that Monday appointments don't tend to run on time. If cars coming in from trouble over the weekend is that much of a problem, maybe you should stop making appointments for regular service on Mondays. Poor management. No apology given; just a snotty attitude that I shouldn't expect so much. No free drink offered this time either, come to think of it.

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Customer Service
Buying Process
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Overall Facilities

Shopped for a new car

Came in for service or repair

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

Buyer Beware

by from Knoxville TN |

Buyer Beware: Like many people in this post, I thought I had made a wise purchase with Toyota of Knoxville, I even bought their recommended Lifetime Warranty to secure my purchase of my Toyota Tundra. Unfortunately the first time I tried to use my warranty to cover a faulty wheel bearing (which is blogged about all over the internet as a bad quality part), Toyota told me the warranty company refused my warranty due to the fact that I hadn't changed the air cabin filter. ARE YOU KIDDING ME, what does the cabin air filter have to do with a poorly manufactured wheel bearing, absolutely nothing!!! the warranty hides from the buyer the clause, "All service most be performed IAW with the user manual or the warranty is void" as a way to get out of paying for repairs. What's worse, I brought my car to the Knoxville service department for every service. Never had they told me that if I didn't have them replace the air filter it would void my warranty.. This dealer followed unscrupulous practices by pushing these worthless warranties and continues to sell the same product through the same company!!!! I purchased a Toyota Avalon from Fox Toyota in Clinton and found them to be infinitely more trustworthy and had less hidden charges (doc fees, etc) STAY AWAY FROM TOYOTA KNOXVILLE

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Customer Service
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Experience;I'll go here 1st when I buy again

by from KNoxville, TN |

I bought a gently used 2006 Lexus here about 8 months ago; salesman was extremely helpful and professional; he was not at all "pushy" as some experiences I've had in the past. Since my purchase, I've been in for regular maintenance and have had minimal waits accompanied by good service. I highly recommend Toyota Knoxville.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 26 reviews)