Sunrise Chevrolet Buick GMC at Collierville

4605 S Houston Levee Rd, Collierville, TN 38017

Used 866-481-6815

Average Ratings

4.8 out of 5.0
49 out of 51 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 51 reviews
5.0 out of 5.0

My First Chevrolet Experience

by from Memphis, Tennessee |

For this my "first" experience with the Chevrolet family, my salesman-Mr. Derek Dobbs made my experience enjoyable, knowledgeable and totally satisfying with the purchase of a 2013 Chevrolet Spark. He was extremely patient, very forthcoming and understanding of my need for reliable transportation. The facilities was clean and very inviting. Mr. Dobbs made sure that all my concerns were addressed with patience and understanding. Based on my income, I was able to purchase a vehicle that I could afford and be proud to own. I am going to recommend Mr. Dobbs to my family and friends. Thanks for a wonderful "first" experience.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Most Pleasant Car Buying Experience Ever

by from Memphis,TN |

Our salesperson at Sunrise GMC Chevy in Collierville was Derek Dobbs. He was professional, friendly, courteous, very knowledgeable about the vehicle we purchased, and answered all our questions as well as told us about other features we weren't aware of. Derek kept us informed as to what was going on throughout the entire process and helped us find the best deal possible. It was the most pleasant car buying experience we've ever had. There was absolutely NO pressure. We were impressed with the timing process from start to finish.It didn't take ALL day and we are pleased with our purchase. We would highly recommend Derek Dobbs to our family, friends, and you.

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

BEST DEALER EXPERIENCE

by from Memphis,Tennessee |

traded my existing Buick Lacrosse for a 2015 Chevrolet Malibu.Mr Derek Dobbs made car buying the ultimate experience.He has knowledge of the industry,knows his inventory,Introduced features and benefits. He responded in a timely manner while negotiating finance options by not leaving me alone, The demonstration of the car allowed me to make my final selection.The appearance of the dealership was immaculate. Hats off to Mr.Derek Dobbs.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

My Malibu

by from Memphis, TN |

My experience at Sunrise was excellent. I think I had the best sales person in the business (Derek L. Dobbs). He was professional, knowledgeable, kind and personable. I also have to add the fact that my granddaughter was with me that day; she is 15 yrs old and even she noticd how clean, neat and organized the car lot and show room looks; she said "grandma I like this place....they are friendly and nice". I have already recommend people to this location and I will continue to do so....

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Customer Service
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Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

HORRIBLE SERVICE!!!

by from Collierville, TN |

It takes a lot for me to write a bad review. Im a pretty patient person. Horrible, I repeat horrible service in the service department. Long wait times. Poor customer service. Today was my last visit there! PERIOD!!

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Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great experience buying a new Chevrolet Sonic!

by from Memphis, TN 38125 |

Came in with my husband so that he can purchase a car. We didn't think our credit was good enough for a new car! However, we drove off in a brand new car 2015 Yeah! Our first new car. We have been working different shifts with one car. Thanks Mr. Dobbs who was very professional and easy going. He made us feel comfortable and well now I don't have to feel like a chauffeur anymore LOL! Thanks Mr. Dobbs and thanks Sunrise Chevrolet! I'll be back for mine. Oh and it didn't take a week to get approved.

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Cruze for a Cruze

by from Wilson, Arkansas |

Arrived hoping to trade my 2011 Chevy Cruze in for a new model and that's exactly what I got! Received great service and walked out with a new 2014 Chevy Cruze. Everyone was so friendly and I definitely will give them the opportunity to put me another vehicle at another time! Thank you Derek Dobbs!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Encore Service for my Enclave purchase!

by from Collierville, TN |

I have not purchased a new vehicle in over 9 years, so when I decided to "go for it", I wanted a very seamless experience. Mr Derek Dobbs delivered! A process that took 4 months ended with me purchasing a very nice Enclave; just what I was looking for! Mr Dobbs was the most patient salesperson I've ever had the pleasure of working with. He NEVER forced a car or deal on me. I was truly in the driver's seat the entire process! Yes, rare indeed but very true! He even brought a vehicle to me when I couldn't get to him. In a word: AWESOME!

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Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service, professional & knowledgeable- Jim B

by from Memphis, TN |

I had such a great experience purchasing my first vehicle with Sunrise at Collierville, and more specifically with Jim Berkheimer. He found me the vehicle I needed with a great deal in a very short amount of time. I went to look for the first on a Friday afternoon and then the following Monday I was driving off the lot in my new 2014 white diamond Chevrolet Equinox. Great service-- I am looking forward to doing business with Sunrise in the future!

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Trip for Nothing

by from Cordova,TN |

Spoke with salesman Steve Lucius. Left work an hour early to go and buy the car. But when I got to the store the care was sold already. Salesman should have called me!! These guys are not honest!! Watch it!!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Sunrise Chevrolet Buick GMC at Collierville responded to this review

March 3, 2014

I do apologize for your less than perfect experience. In the time between setting up your appointment and arriving here at the dealership the vehicle you were wanting to test drive did sell. It sold around 10-15 minutes before you arrived and it was not anyone's intention to mislead you. It can become difficult to know when a vehicle sells that quickly and I promise if we had noticed you would have received a call. We take pride in being transparent with information to our customers and I hate that we did not meet your standards. I do know you were considering new and used vehicles. We do have other options and I would be more than happy to try and resolve this the best I can. Please let me know what my next step should be to show you the reasons why we have so much positive feedback on this.


(1-10 of 51 reviews)