James Collins Ford

James Collins Ford

809 S 5th St, Louisville, KY 40203

New 866-526-0181
Used 888-571-0260
Service 866-671-8845

Average Ratings

4.9 out of 5.0
8 out of 8 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-8 of 8 reviews

Featured Review

5.0 out of 5.0

Used Car

by from Louisville, KY |

Bought a used BMW from this dealer AND they even allowed me to trade in my old vehicle towards the purhcase. Great people, no pressure, and I got a great vehicle in the process!!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Top Notch service all around!!!!

by from Louisville, KY |

Al Jones and the Downtown Ford group are a top notch group of people. I bought a 2003 Ford Expedition; it needed repairs and they hands down jumped on it right away. I've also had a car to drive around during these repairs. They've got the best prices in town and I'd recommend them to anybody looking to buy new or used.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Low pressure high value

by from Louisville ky |

Top notch sales man John Ramsey competitive prices and free loaner we will be back definitely

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Customer Service
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

John Ramsey

by from Louisville, Kentucky |

the salesman knew exactly what I wanted and gave me the best price. When I had to have my oil changed the service was impeccable and timely I would highly recommend anyone to go to downtown Ford.

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

John Ramsey

by from Louisville, Kentucky |

the salesman knew exactly what I wanted and gave me the best price. When I had to have my oil changed the service was impeccable and timely I would highly recommend anyone to go to downtown Ford.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great to buy from. Very Helpful, no pressure

by from Temperance, MI |

After trying to work with high pressure dealerships in two other states, We decided it would be worth driving over 300 miles to get the Car I had been searching for. Lou and Al are experienced, knowledgeable, honest and courteous. They went the extra mile and helped me get all the discounts I was entitled to. Just the dealer I was looking for.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Good but not Great

by from Frankfort, KY |

A little battling with the salesman and sales manager prevented 5 stars. I realize it's somewhat expected, but doesn't deserve 5 stars, either. Overall, it ended with the purchase of a fine vehicle.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Used Car Purchase

by from Valley Station |

Downtown Ford is an excellent facility to purchase a car. Our salesman, Gill Robbins, was amazing and I would highly recommend him to anyone. They were very easy to deal with, no pressure, no haggle, just get the sale done.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-8 of 8 reviews)