Bob Hook Chevrolet

Bob Hook Chevrolet

4144 Bardstown Rd, Louisville, KY 40218

New 866-526-0172
Used 866-326-5019
Service 888-331-4516

Look to Hook..'Cause Bob Hook's Got It!

Average Ratings

4.9 out of 5.0
164 out of 167 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 167 reviews
5.0 out of 5.0

marketing manager

by from Louisville, KY |

Tommy Lovelace was fabulous to work with. When I test drove the car and it was "skipping" I brought it back and they replaced the transmission. Dede Cox in the service department was always available to keep me updated and I am very happy with my car.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Good, fast, service.

by from Louisville, KY |

Made an appointment the day before, dropped it off early the next day. They offered some add on services, but it wasn't a hard sell, just friendly. I took them up on a couple. Brian called me mid day to give me an update, which was appreciated. Got another phone call later that my car was ready. The service team is also helping me look into another potential issue with excessive oil consumption. I was very pleased with the people and the service.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Bob Hook Chevrolet responded to this review

August 20, 2015

Hi, Jeffrey! We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer, and we are happy our team was able to provide you with great guidance and knowledgeable expertise. We greatly appreciate your strong recommendation, and thank you again for the review!


5.0 out of 5.0

Very good service

by from Louisville, ky |

I am very happy with the way the service was done. I was taken home and picked up and taken back to the dealership.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great response to issue

by from Louisville, Ky |

Always go out of their way to satisfy any concerns

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Bob Hook Chevrolet responded to this review

August 6, 2015

We are happy you enjoyed working with our staff, Karen. Do not hesitate to call if you need anything. Be safe on the road.


5.0 out of 5.0

Great all around services.

by from Louisville, Ky |

I will be back to buy my future automobiles from Bob Hook.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

great service. excellent salesman

by from Louisville KY |

We worked with Jimmy Harris. He was wonderful. Worked with us on every step of the process. Very friendly. Not pushy at all. Open and honest. We will buy future cars from him!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Bob Hook Chevrolet responded to this review

August 5, 2015

We are glad you chose our dealership! We're always here to provide exceptional deals and quality service and we hope you'll consider us again in the future!


5.0 out of 5.0

JERRY

by from LOUISVILLE,KY |

I WAS VERY PLEASED WITH ALL THE WORK THAT WAS COMPLETED.THANKS

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Job well done

by from Louisville, KY |

Really appreciate the 4 year service agreement.. Although it did take 2 hours to change the oil

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service!

by from Louisville, KY |

OnStar made the service appointment, and the service dept was ready. Excellent service

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service Buying a New Car

by from Elizabethtown, KY |

I am a super woman and I am very thankful that the dealership handled all paperwork etc. prior to me even having to make the trip up to Louisville. I knew what I wanted, found it on the website and they handled the rest. The only time I had to go to the dealership was to sign papers, and pick up my car. They also gave me 3K more than they quoted for my trade...bonus! Overall, the experience was easy, hassle free and just the way I like to do business. Thanks guys!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Bob Hook Chevrolet responded to this review

July 22, 2015

Krista, thank you for sharing your recent experience about our dealership. Hope you're enjoying your vehicle, and as always, drive safe!


(1-10 of 167 reviews)