Fannin Imports

(1.5) 4 Reviews

7405 KY-5, Ashland, KY 41102

Average Ratings

1.5 out of 5.0
0 out of 4 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-4 of 4 reviews
1.0 out of 5.0

Nice Facility, Incompetent Service Department

by from Prestonsburg, Ky |

Had B1 service done on my C250 at Fannin's. They did not reset the service interval indicator, did not replace the wiper blades, and worst of all they put the rear tires on the front and the front (different size) tires on the rear. The maintenance manual emphatically states that these tires should not get rotated. I also confirmed this with another Mercedes service department in a different city. now I wonder what else they may have done incorrectly. For the $400+ I spent, I expected better.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Never buy from Fannin

by from Huntington |

We bought the first c300 that Fannin sold. We no longer have the vehicle and are looking for a new Mercedes BUT would never buy anything from Chris Fannin. There was NOT one time that our car was repaired properly the first time and many times not the second. We never got all the extras that were ordered with the car.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


3.0 out of 5.0

Wish it was better

by from ashland Ky |

They will not deal with prices Parts and repair service better than normal. But repairs they dont seam to go the extra time to get it completely 100% trouble free. Had two repairs done there 1 was 100% sat. the other had to take back during a trip. That cost me money even though the repair was covered.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

Teenagers wasting time

by from Metro Washington DC |

Called on a Toyota. After placing me on hold for a while a young man told me that they were keeping that car for their museum. That was 2 months ago. They still have that same car listed on cars.com. Teenagers playing.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


(1-4 of 4 reviews)