Hugh White Honda

Hugh White Honda

1360 Automall Dr, Columbus, OH 43228

New 888-435-0849
Used 866-396-7988
Service 888-245-9706

If the Deal?s Right? It must be Hugh White

Average Ratings

4.7 out of 5.0
12 out of 13 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 13 reviews

Featured Review

5.0 out of 5.0

Will never worry about buying a car again!

by from Columbus, OH |

I am a very lucky person. Years ago, I found a car salesman that I actually like and trust. Since then, my husband and I have either leased or purchased a total of 12 cars from Mark Hampton. We followed Mark from Honda East (where the salesperson was the ONLY reason to go there--yuck!) to Hugh White Honda. The experience at Hugh White was much more pleasant and even more efficient. I knew what kind of car I wanted, and Mark knew how to help me get into the car. I purchased a 2012 Honda CR-V, and it is one of my favorite cars ever. I will also go to Mark Hampton at Hugh White Honda for my new car purchases. Which is a good thing--I have a daughter who is going to be driving soon! Thanks to Mark and everyone at Hugh White.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Best Car Buying Experience

by from Grove City, Ohio |

I went into the dealership because of an issue with my car. It turns out that my car was going to take an extensive amount of repair and not something that I was excited to do. I spoke to the General Manager David Delauter and explained my circumstances from the issue with my current car, my finances, and credit, and rather than blowing me off he listened to my concerns and worked with me to see how we could discover what I could afford and then had me work with sales associate David Downs to pick a car. Everyone at the dealership listened to my concerns and fears and understood that I was in a tough spot and facing a tough decision. Rather than pressuring me to purchase something they worked with me to understand the benefits of purchasing with them rather than my other option. While I was at the dealership, I watched the other associates and they were also very helpful to the customers they were assisting. Hands down the best car buying experience I have ever had!!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent experience of buying a car at Hugh White

by from Grove City, Oho |

Brian Rolle and Mark Hampton made buying a new car the most pleasant experience I have had in 40 years! As a Honda owner since 1985, once owning 4 accords when our daughters were in the house, this was a no nonsense approach to finalize a deal. Would highly recommend them and Hugh White Honda if you are thinking of buying a Honda.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Bad Experience

by from columbus ohio |

Went to purchase a sporty coupe because i was bored with my auto transmission car. Was aproched by a salesman and told him I was looking for a sporty coupe. He metioned the si and I said sure i would try one and he immediately took me to an 01 civic with 237k on it. I drive a 2012 model car so i am not sure why i would be interested in something that outdated. Asked salesman to allow me to try an accord and civic si he said sure and we went in to look at what was available. But then a car rolled up with a couple and the salesman imediately exused himself to help them. The problem is that he never came back to me. he left me standing in the lot and paid me no attention. i then stood in the lobby and he came by and i asked him again to test the accord and civic. He asked me to hold on but still it became apparent that he was only focused on the couple. I understand that they were busy that day but it would have been nice for another salesman to help me. I shop the automall everytime I buy a new car and everytime i have gone to this dealer i have left with a bad taste in my mouth from a pushy salesman, or they dont pay me any attention (probably because of my age). In the future it would be nice to ask my pricerange before trying to sell me a car that has 237k on it and then ignoring me. The kia dealer always treats me like gold, but i do prefer honda products (especially in coupe) so it would be nice to get the same service. Based on repeat visits I know it is not that salesmans fault, but most likely a poor cs program.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Hugh White Honda responded to this review

January 5, 2014

I am very sorry for your recent experience at our dealership. I have taken several steps with all of our salespeople to make sure that something like this never happens again. I appreciate you taking the time to let us know about your experience, without it I would not have known to correct the issue. If there is anything at all that we can help you with in the future please let me know, I would love to have the chance to change your mind about our dealership. Thanks again and I look forward to earning your trust in the future. Tyler Hamm Hugh White Honda Business Development Manager 614-922-1111


5.0 out of 5.0

Cicee from Ohio Dominican U

by from Columbus, Ohio |

Mr. Rolle and Mr. Hampton are two great salesmen. I enjoyed transacting car business with them.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Friendly staff

by from west jeff |

Great place to buy a car! Everyone i met at Hugh white Honda where awesome. Our salesman Mauricio was very helpful, from the start to finish of our car buying experience, my us feel very comfortable.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

2014 CRV EXL

by from Columbus Ohio |

My name is MIke and I have nothing but great things to say about my recent car buying experience. This is the 3rd vehicle I have purchased new and I have never had an experience like this one. The salesmen, sales manager and the financial manager demonstrated a no pressure buying experience and they are great at what they do. It was so smooth I couldn't believe it! From start to finish this was hand down the best place to go in columbus for your next new or used Honda!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from Columbus Ohio |

Went to Hugh white honda to get a car and had a great experience. They great great service was very friendly and to top it off I had a great sales rep Tim Duchin. I highly recommend this place. Thanks for great service.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent Service!

by from Grove City OH |

I was looking into a possible lease on a Honda and am usually very uncomfortable with car dealerships because I don't like being pressured. My salesman, Tim Duchin, made me feel very at ease and gave us plenty of space to look around and check out the inventory. He answered all of our questions and showed me alot of the special perks of the car, and just made the whole experience very pleasant and seamless! I am really happy with my new Honda Civic and would recommend Hugh White Honda and especially Tim Duchin to anyone in the market..and I have!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience!

by from Circleville, OH |

We just bought a 2014 CR-V and the experience was great. I had looked at their website, but had first visited a closer dealer to drive a CR-V. I then used the TrueCar App to seek prices from local dealers and Hugh White was one of two area Honda dealers signed up with TrueCar. I had an estimated price from the App immediately, then Tyler from Hugh White's internet team left me a voicemail message within 30 minutes, followed up with an email with all of the information. Tyler quickly responded to an email with a few questions, then after they closed on Saturday I sent a few final questions, and Tyler responded Sunday morning. Once we arrived at the dealership Tyler transitioned the process to Tom Yatsko, who was an excellent and professional salesman, who did a great job ensuring we understood the features. I had planned to buy from the original dealer I visited, but felt that they were not answering some questions about a lifetime warranty honestly, and the initial experience with Tyler opened the door for Hugh White. This was a great no haggle purchase with a fair price, the only negotiation was on the trade-in, and we landed on an acceptable price without much problem once Tyler explained that my trade-in value was impacted by having been in an accident, which I had completely forgotten ever happened. Great job Tyler and Tom!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Honda owner for 24 years.

by from Pickerington, Ohio |

This was my second purchase from Mark Hampton and Hugh White Honda. I VERY HIGHLY recommend him to others. Looking for a new or late model Certified Used car. His direct phone number is 614 593-9807. I've bought a lot of cars over the years and this was by far the BEST experience I've ever had a dealership.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 13 reviews)