Liberty Ford Solon

Liberty Ford Solon

32811 Aurora Rd, Solon, OH 44139

New 866-533-1925
Used 888-279-1725
Service 888-299-2810

OHIO'S #1 FORD DEALER GROUP

Average Ratings

3.8 out of 5.0
8 out of 12 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 12 reviews

Featured Review

5.0 out of 5.0

Pleasure to deal with.

by from Sagamore Hills,OH |

The whole dealership goes out of it's way to satisfy a customer.The sales staff are very laid back and down to earth.There are no pressure tactics and game playing.Do your homework,go there and buy a car.You wont be sorry.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

2.0 out of 5.0

Poor Service

by from Cleveland, Ohio |

I have purchased 2 vehicles from Liberty and have been less than satisfied. The follow up on issues has been non exsistent. I have had numerous issues with my 2013 Escape and they did not follow up with me until I posted something negative on there website.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

Pressure

by from Ohio Solon |

Buying a new car. Showed data for the right price for the car. Manager called in. Manager gets in aggressively questioning what's wrong with the price. Tries to close aggressively the deal with high pressure. Walked away and bough preowned Lexus from a highly valued and reviewed dealer. I do not recommend anyone this dealer.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Returned for tires

by from Sagamore Hills,OH |

Part of my new car deal was to have the tires replaced.The tires did not arrive when my vehicle was ready for delivery.I returned when the tires came in and received prompt and courteous service.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

extremely satisfied!

by from Solon, OH |

All employees were very polite and worked with exactly what I wanted. Very satisfied!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

AWFUL

by from St Louis |

Never go there. Get everything in writing, if you choose to buy there.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase

Liberty Ford Solon responded to this review

July 21, 2012

We took care of the customers concerns and then some! We sold a "AS-IS" vehicle. The customer was not happy with the salesperson who is no longer employed at Liberty Ford.


5.0 out of 5.0

Excellent experience

by from Westlake, OH |

Great customer experience. They took the time to make sure I was happy with my purchase. After the purchase they have exceeded expectations on general maintenance. If you are looking to purchase a new car I highly recommend Liberty of Solon!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great people

by from Solon |

My wife and have purchased several vehicles from this location and the people are great. They make buying a vehicle easy.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Home town charm!

by from Solon OH |

Friendly. Respectful. No rush. Helpful. Brian was great! I can see why folks come back to Liberty!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Easy to do business with

by from Cleveland |

They had the car I wanted at the best price and backed it up with great service. Would definitely recommend to everyone.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Don't buy here

by from 44139 |

Not truthful about delivery date, and no phone calls to update us. Problem with hitch install and price quote No paperwork sent for plates until we called overcharged us sales tax lied about prepayment penalty on loan said they forgot to have us sign something, and insists we should come in. Has not sent coupons as promised for free oil changes. defensive when I tried to call and discuss

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase

Liberty Ford Solon responded to this review

August 16, 2012

The customer was provided a New Escape as a loaner vehicle until the Vehicle they wanted came in from the factory. We installed the Trailer hitch and were not told about wiring harness added. We do not supply license plates unless it's a leased vehicle.


(1-10 of 12 reviews)