Dave Towell Cadillac

Dave Towell Cadillac

111 W Market St, Akron, OH 44303

New 888-486-1734
Used 888-471-7351
Service 888-244-9485

Average Ratings

4.8 out of 5.0
60 out of 61 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 61 reviews

Featured Review

5.0 out of 5.0

Exceptional Service

by from Akron, OH |

Joel was very competent and professional. It will be a pleasure referring him to my friends and colleagues. I must say that my ultimate reason for returning to Dave Towell Cadillac was because of the outstanding service department; specifically, Jeff Monk. He is an asset to the Dave Towell organization and a credit to Cadillac.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Great customer service!

by from Akron, Ohio |

Number one reason to take my Caddy to Dave Towell, besides the excellent service Dept, is John Camp. He is at all times professional, knowledgeable and shows a genuine interest in making sure my automotive needs are met.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great sevice team

by from Akron, Ohio |

Everyone in the service staff is excellent, Customer service and knowledge is their strong suit. Having your car serviced at Dave Towell is a pleasure not a task.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

convenient service

by from Akron, Ohio |

Before my visit, the service agent anticipated that service on my car might extend overnight and prepared paperwork for a loaner vehicle. This was very convenient for me and it eliminated wasted time at the dealership.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service at Dave Towell

by from Akron, OH |

The service department was very accommodating to my needs and fixed the problem quickly. I could not expect any better service and treatment.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Best area Cadillac Dealership

by from Cleveland/Akron, Ohio |

This dealership knows how to treat a customer. Other dealerships are closer, but their knowledgeable sales staff & friendly service attendants will keep me coming from over 50 miles away.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Cleveland Ohio |

Jeff Davis and his staff did an outstanding job of taking care of all of the issues I had with my 2013 XTS. I would highly recommend. I am very pleased with everyone at Dave Towel Cadillac. Great Staff! Sincerely RPD

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

CTS

by from Akron, Ohio |

Service was good just not happy about the mailings I got saying I declined service and I need to make an appointment for service to handle the issues. Just had ISSUES fixed which were to be preventative and now I received a card saying I need to bring the car in for an 18 month inspection. I have had the car for about 18 months, have only put about 2500 miles on car and now its necessary to have all this work done. Car is becoming a money pit that I am not happy with

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Akron, Ohio |

Jeff Monk my service consultant is always very helpful and solves the problems I have. It is a pleasure every time I have to come in.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service done on time.

by from Akron OH |

Very pleased that you were able to schedule me for tuesday when I had to cancel monday at last minute. Work was done on time with prompt ride to and from dealer.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great sales team!

by from Akron, OH |

Ted and Boon were great! The car was ready for me, Boon was all set with all of the financing paperwork etc. Ted is extremely knowledgeable regarding the car and took a lot of time making sure I was comfortable with the car.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 61 reviews)