Dave Towell Cadillac

Dave Towell Cadillac

111 W Market St, Akron, OH 44303

New 888-486-1734
Used 888-471-7351
Service 888-244-9485

Average Ratings

4.8 out of 5.0
79 out of 80 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 80 reviews

Featured Review

5.0 out of 5.0

Great Dealer

by from Columbus, OH |

All I want to say about this dealer is that they are very professional, trustworthy, straight forward and no hassle at all. I got a great deal here. Bill Woods made my purchase simple, fast, and pleasant. I would definitely recommend this dealer!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
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Shopped for a used car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Positive car service experience

by from North Canton OH |

You have a wonderful service team! My experience with John Camp has always been "Top Notch" John, is friendly, efficient and gets the job done! Everyone has made our experiences a positive one.

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Dave Towell Cadillac

by from Akron, OH |

This is my very first Cadillac and the experience was superb. I worked with Don Marmaduke and he treated me like a queen as did everyone I encountered at the dealership. I traded in my 2002 Chevy Tahoe for a 2015 SRX. Don was patient with me, he eagerly answered any and all the many questions I had. He was very informative taking the time to go over my new vehicle and all it's many features with me. He followed up with me to make sure he had met all my needs and that I was pleased with my experience. I'm elated with my purchase and will shop Dave Towell again.

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Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Dave Towell Cadillac is the best

by from Akron, OH |

I want to highlight Jeff in the service department as a key reason for my satisfaction with Dave Towell. Jeff is an outstanding resource for Dave Towell. He knows how to listen, understand and provide the right balance of service expertise with salesmanship. He did not try to oversell suggested service options but was factual and willing to explain why the service should be done. He was very supportive of our decision to not take the service suggestions. He did everything possible to make our visit a success.

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Customer Service
Buying Process
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Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Good service

by from Maynard AK |

They were ok but not the greatest likes the girl ant the front desk

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Not Applicable
Customer Service
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Buying Process
Not Applicable
Quality of Repair
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Maintenance and Oil Change

by from Stow Ohio |

Jeff Monk was excellent and took very good care of me and my car. He was professional and very courteous. Thanks for a great experience!

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Great Service

by from Akron, OH |

My tailgate was not functioning properly. So I called to make an appointment and I asked while I was there to have my oil changed. I was told that the premium care package requires that the oil life be 20% or lower. Mine was 30%, but it had been 6+ months since I had it changed. I said change it, I'd pay for it, I was going on a trip and then the guy said, well that's different, we'll do it. I was happy about that, but it angers me that with my other 2 Cadi's, I had to pay for an oil change every 6 months, or 5 thousand miles, and with this premium care package you want me to wait longer. Just doesn't seem right. My service was excellent though, and I don't fault the people I dealt with, just the policies of GM.

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

First Class Dealership, First Class Service

by from Akron, OH |

Dave Towell service consultant John Camp is easy to deal with, and is very thorough and concise. I have the highest level of confidence in him and the service department in general. When I had an issue that was intermittent, they did not give up until they duplicated it and it was solved.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service!

by from Akron Ohio |

Jeff Monk was great! He did everything he could to be sure that our cost was kept to the minimal. We really appreciated the extra effort.

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Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service and People

by from Akron, OH |

Everything was excellent and completely professional. The staff is friendly and knowledgeable and the waiting area was clean and comfortable. Thank you for a great experience.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

P. DIAS

by from AKRON, OHIO |

All of my service appointments have been scheduled immediately and the maintenance to be performed explained prior to the work actually being done. The dealership has provided a loaner car each time I have requested with no issue and finished the work on my vehicle efficiently.

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Customer Service
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 80 reviews)