Doug Chevrolet

Doug Chevrolet

3281 S. Arlington Rd., Akron, OH 44312

New 888-414-8061
Used 888-441-0641
Service 877-289-3902

Discover The Doug Difference!!

Average Ratings

4.8 out of 5.0
57 out of 60 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 60 reviews

Featured Review

5.0 out of 5.0

Great service and staff

by from Cuyahoga Falls Ohio |

As always the service was great. Everyone was professional and courteous. I will always recommend this dealership to anyone that asks where to go to purchase a car.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Doug Chevrolet responded to this review

March 18, 2014

It's great to hear that you had such a positive experience David! We really value your business and really appreciate the recommendations! Thanks alot! Hope to see you soon!

5.0 out of 5.0

turbo replaced on chevy cruze

by from akron, ohio |

I'm very pleased that my issues with the Turbo on my engine were fixed under warranty in a timely fashion. I've only had my car a little less than 2 months so I was very disappointed that something so huge was wrong with the car. Now that it is fixed and I was provided a rental at no charge I'm a satisfied customer. Thanks again!

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Great customer service

by from Akron, OH |

Jeremy Randall in Service was very helpful and was able to accomodate my drop off/work commute situation by offering a loaner car. He was quick and attentive to my needs and answered all of my questions.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Routine Service

by from Green, ohio |

Came in for routine oil change and had to have them reinstall rear wiper cover. All was done with no problems

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service department and salesman

by from akron, ohio |

when I purchased my vehicle there were a couple issues I felt could have been handled better but my salesman John Lucas was so great I bought my vehicle there. After I left I had made a decision to not purchase there again because of the couple issues but 1 week later I had to return for service and they were so fantastic that I have decided to send 3 people I know that will be purchasing vehicles in the next 2 months to doug chevy and see John.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Green, Ohio |

The service personnel made my trip easy. They quickly fixed the problem so that I could go on the trip I had planned without worrying or taking a different car. It was a fantastic experience.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great friendly service and prompt attention

by from Akron, Ohio |

Everybody was very friendly and helpful. The waiting area was very nice and it was a nice touch having the desks set-up so I could work on some work items while waiting.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Fast Efficient Service

by from Green, Ohio |

I had a problem with my overhead lights which Doug Chevrolet diagnosed as a short in the unit. Within a week a new unit was ordered, received and installed. Very simple process.

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

A lot fixed at a decent price

by from Akron, OH |

Everybody was helpful. I have had some prior experiences where some of my service concerns didn't get checked on. This trip was very thorough.

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service, Comfortable Atmosphere

by from Massillon Oh |

From the minute you enter the service area, you feel comfortable. The waiting area is extremely well taken care of and offers beverages and snacks. The service writers escort you to the payment window and walk you to your car. Again answering questions and explaining in detail. I am very pleased with my treatment at the dealership.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Akron,ohio |

Brandon Howard excellent sales consultant.explained every thing in detail. If i sent someone to doug chevy i would tell them to see brandon. As far as improvement you don`t need it excellent service.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 60 reviews)