Performance Toyota and Scion

Performance Toyota and Scion

5676 Dixie Hwy, Fairfield, OH 45014

New 866-690-8175
Used 888-326-0547
Service 888-857-0483

Performance Toyota Promises to Put a Smile On Your Face

Average Ratings

4.6 out of 5.0
304 out of 334 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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  1-10 of 334 reviews
5.0 out of 5.0

My first new car!!

by from Cincinnati, Ohio |

I bought my first new car! 2015 Toyota Corolla! I love it. .... Jeff Rhodes made my first time buying experience so smooth.... he showed me every feature of my car and connected my phone via Bluetooth before I drove off! I went to a different dealership before his and felt like they were just getting me to hurry up buy a car and get on my way. ... Jeff actually sat down talked joked around and still got down to business! I felt like I was buying from a friend instead of just another salesman.... and it being my first time that's what I really needed! The whole dealership was awesome always laughing getting along it felt like a family in there!

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Customer Service
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Not Applicable
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

thanks for all your help

by from Cincinnati Ohio |

I was a little concerned for when the first guy I talked to left Eric and Mario excellent

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent service and work, done quickly.

by from Fairfeld, OH |

This is the third time that Paul Schulte has done work on my car. He does an excellent repair job, and his prices are reasonable. It is always a pleasure to do business with him.

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent transition

by from Cincinnati, Ohio |

I recently brought my 2002 Toyota Rav4 in for repair because the transmission was slipping, but I found out that the cost to repair the transmission was more than the car was worth, so I was in a pretty tough situation. I have been working with Melissa F there for several years, and she is a fantastic service professional. She talked to Kelley there who works with that kind of situation. Kelley was also amazing, she showed a lot of patience and helpful assistance and helped me into making the decision to get a new 2015 Toyota Corolla which gets better gas mileage than my old car. I was fortunate to be able to trade in that way, but even more fortunate to have worked with such a great team. Amanda M was also amazing in my transition. The craziest part though was the night I came home after trading in, I got a promotional ad from Toyota, and it basically was a romantic style note from Rav 4, saying what a great partner I was, and to continue my Toyota relationship. It gave me chills, but confirmed that I made a great decision. Love the new car!

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Not Applicable
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Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent operation

by from Cincinnati, Ohio |

My letter to the GM below... Good afternoon Shane, I very rarely feel compelled to opine about some level of customer service I?ve received. The truth is, as consumers, we just don?t get a reason to do so very often. In the case of shopping for a new car, expectations are even lower. With that backdrop in mind, I have been completely floored with the level of service I received from Performance Toyota. On 2/13, I signed the paperwork on a new 2015 Toyota Highlander thus concluding a process that started 6 weeks earlier with my first visit to your dealership. Tommy Dexter was my salesperson from day one. Tommy was knowledgeable and impressive in his ability to be attuned to my needs after one conversation. He delivered every step of the way and earned the sale. Neal Carroll was outstanding as well. I had a sense that Neal recognized me for who I am, a knowledgeable customer looking for a fair deal with no posturing or wasted time. He was thoughtful and listened to my needs. Mutual respect is what I strive for and Tommy and Neal delivered on all fronts. Lastly, Amanda Moore. Amanda was fantastic. After spending a little bit of time at your dealership, it?s pretty clear to me that Amanda is the hardest working employee you have. She juggles chaos while somehow providing me with excellent service. As you know, I could have bought the car from many other dealerships in town for roughly the same financial considerations and the truth is, I did visit these other dealerships. I decided to give my business to Performance Toyota because of the human connections I made with your staff. Congratulations on running an organization that recruits and retains talent like these three individuals. You are obviously doing something right. I expect to be back to Performance Toyota in the future. Sincerely,

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Customer Service
Buying Process
Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent service and great experience for me

by from Cincinnati,Ohio |

My sales rep. Craig Treon was very helpful and got me a very good deal on my new 2015 Corolla.

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Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Job Performance Toyota

by from Hamilton Ohio |

Great people here @ Performance Toyota, bought a new car Dave was our salesman never left our side the entire time ( 4 hrs at least ) drove the Corolla it was perfect. This is our Second Toyota, we drove the first one 120000 miles never failed us thru thick and thin.The showroom and restroom were spotless ( this is where you make a good first impression ) in my book. I have owned Volvo, Lexus and Cadillac I thought they had the lock on how to pamper customers but Performance Toyota has trumped them all I had to look at the sign to know it was not a high end car showroom. Can not wait to experience my Rav 4 purchase (smile). The coffee is the best (Green Mountain) Dave Wolford and all @ Performance I am a toyota fan for life. Thanks again. Jess Isaacs

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Customer Satisfaction

by from Dayton ohio |

When something goes wrong, or isn?t done correctly, everyone tends to hear about it. It is not often when something is done the right, that it gets the same attention. I am sending this e-mail for that reason specifically. It is my belief that recognition not only deserves to be given when it is due, but should be mandatory and I only hope that this sees the eyes of all within your organization. On Saturday 2-7-15, my wife came in to test drive a vehicle. I called ahead and spoke with a salesman by the name of Bill. Before we arrived, he had gone ahead and had the vehicle washed not only so that he could show us how nice the vehicle was, but to show us any flaws the vehicle may have had instead of trying to hide any imperfections the vehicle had. (Note that the vehicle was perfect.) Upon arrival he met us at the door with a smile and was ready to get down to business. Since my wife and I had our 10 month old son with us, we went on separate test drives. He was very understanding of our needs as we would have had to transfer a car seat and we did not want to do this at the time. Upon my wife?s return, we briefly spoke and decided that this was the vehicle for us. There was no undue or unnecessary pressure from Bill of any kind. The only question he asked was, what do you think. Once the decision had been made, the process was fairly straight forward and easy. Bill even filled out the application for financing for us since we had our hands full with our son. He was not only knowledgeable about the process, but was very informative about what he was doing and why it was being done. Once we had gotten all of the financing applications out of the way, he then went to work to get us the best price that he could from the finance manager not only for the vehicle we were purchasing, but for the one we were trading in. The price we got for our trade in was fair, and the final sticker price we got on the vehicle we purchased not only fit in the range we needed, but overall was one of the best prices we had been given by any dealership for the vehicle we were looking at, with the features it had, we had been to... and we went to 4 dealerships. After Bill was done, the finance team kicked into gear. I cannot remember her name, but she too was very knowledgeable and was able to answer all of our questions with the exception of one, and she went to get a manager that could answer that question. After everything was said and done, from start to end, we were only there about 3 hours. The only thing left was the due bill that had been given to us for 2 items that needed to be fixed. This is when the service team jumped into the game. I received a call from Dustin in the service team the following Monday. I explained that we were over an hour dive away and if we could, we would like to get everything resolved in 1 visit due to the distance that had to be travelled. He took some notes and promised to call me back. Not only did he call me back shortly thereafter, but was able to give me options to best suit our situation. From start to end, this has by far been the best car buying experience we have ever had, and I have bought 4 cars in the past 3 years?..Apparently I have a heavy foot and don?t know how to drive so the wife says. Everyone on your teams deserve to be recognized and commended for the work they are doing in your organization. I can firmly say that when we start looking for another vehicle, our first and hopefully last stop will be your store. Again, I hope that this is able to be read by all in your organization as you guys are doing things right. Keep up the good work and thank you

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Customer Service
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Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Purchasing Toyotas for over 20 yrs. but no more.

by from Cincinnati, Oh |

After being a loyal customer of Toyota for over 20 years because of the BAD experience from Performance Toyota I will NEVER purchase another Toyota ever! When my lease was up I went in to lease a new car and from the salesman to the Finance department to was the worst experience I has ever had purchasing anything. Had to sign 3 different agreements because they keep telling me they had the wrong amount on the lease agreement. Everytime they had me do this the payment went up with a different story why. The salesman told me one thing then after the payment went up said something else. The finance department was being handles by a 19 year old new employee who said she had been hired to be a receptionist but that both finance people had left the company so they had her doing the finance and she was training a salesman to learn the financing. 10 days after my new lease Toyota took a payment out of my bank account for the old car. When I called they knew nothing about my new lease and never gave the money back. Yesterday I get a monthly bill for payment on the old lease plus a monthly bill for payment on the new lease. After continual contact with Performance nothing has been resolved.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase

Performance Toyota and Scion responded to this review

January 19, 2015

Dear B. Stall, I am very sorry that you had such a poor experience. I can assure you that it will be straightened out later today and we will be taking care of your next lease payment because of the mix up. That being said, I do want to state that our finance department is not being run by 19 year olds. The young lady who assisted you is a clerical assistant, not one of our Finance Managers. We recently changed to a "customer first" no-negotiation selling system. This required some adjustments in our processes. It is obvious that we still have work to do to perfect things. We normally do a great job as can be seen by the many positive reviews, but when we mess up...unfortunately we mess up big. The true test of whether a company cares is what they do when they really mess up. I promise to make this right. Respectfully, Bart Sturm General Manager


5.0 out of 5.0

Great Dealer, Goes the extra mile

by from Cincinnati, Ohio |

Had an appointment to get my oil changed. Harry helped me out with a better deal than I found online. Used the free shuttle while my oil was changed. Awesome service. Great Job Performance.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Performance Toyota and Scion responded to this review

January 20, 2015

Thanks for your review! We truly appreciate you sharing your experience with us here at Performance Toyota.


(1-10 of 334 reviews)