Kerry Automall

Kerry Automall

155 W. Kemper Rd., Cincinnati, OH 45246

New 888-768-2694
Used 877-227-0865
Service 877-261-2335

We Will Do Right By You!

Average Ratings

4.4 out of 5.0
68 out of 78 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 78 reviews

Featured Review

5.0 out of 5.0

Happy first-time buyer!

by from Cincinnati, Ohio |

This was my first time purchasing a new vehicle, and it was fantastic-thanks to Rob at Kerry Ford. The whole experience went smoothly, and I am loving my new Focus!! When we purchase our next new vehicle, it will be from Kerry Ford.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Kerry Automall responded to this review

March 6, 2015

That's nice Stephanie. Rob is just one of our many kind sales people here at Kerry Ford. We certainly appreciate the kind words and will use this to boost the spirits of our staff as we're trying to get through this nasty weather.

5.0 out of 5.0

Great service

by from West Chester, OH |

Even though they weren't able to figure out what was wrong with my car, the staff was helpful and courteous. They made me feel valued as a customer.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Good service

by from Cincinnati, Ohio |

I was in and out in less than 30 minutes. They have an express bay which allowed me to by-pass the busy service department.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

NO surprises!

by from Cincinnati, OH |

The service on my Acadia was done in a timely manner, I was not surprised when the final bill came. ALL GOOD.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

DAVE W.

by from FAIRFIELD ,OH. |

The professional attitude of the service department. As busy as they were the took time to install a new wiper blade and armacher on the rear window of my 2014 Escape. I VERY MUCH APPRECIATED THEIR HELP.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great day

by from Cincinnati. Ohio |

Didn't have to wait long, but while I waited, I met a neat lady and had a great conversation. Have always liked the courtesy of the fellows that check us in.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Kerry Automall responded to this review

June 30, 2015

Thank you very much for your review, Ann. We are delighted to hear you were treated with courteous service. Please keep us in mind for your future auto needs. Stay safe! Adam Hendrixson - Service Manager - adam@kerryford.com


5.0 out of 5.0

Service Review

by from Cincinnati, OH |

Service department listened to concerns. Was able to get car in to service department in a timely manner. Issue was resolved, to my knowledge. Friendly service!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Kerry Automall responded to this review

June 30, 2015

Thank you for taking the time to write this review, Teresa. Our highest priority is satisfying our guests and we are delighted to know that our service team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Adam Hendrixson - Service Manager - adam@kerryford.com


5.0 out of 5.0

In and Out :)

by from Springdale, Oh |

The salesman was polite and when he seen I was working while I waited he showed me to the waiting room with coffee and WiFi. I was able to get 2.5 hours of work in and my car was done before I took a break. Awesome! Thanks Kerry Ford.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Kerry Automall responded to this review

June 30, 2015

Hi Robert, thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Thank you again and hopefully we get to see you again! Adam Hendrixson - Service Manager - adam@kerryford.com


5.0 out of 5.0

Great service and great price

by from Cincinnati, Ohio |

They were very quick and did a great job. Took my car right in and had it done faster than I expected and cheaper than other quotes I received.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Kerry Automall responded to this review

June 30, 2015

Thank you for this 5-star review, Andrea! I'm happy to hear our team completed your service quicker than expected. We strive to provide our customers with timely, yet efficient service. Thank you again and we hope to see you again soon! Adam Hendrixson - Service Manager - adam@kerryford.com


5.0 out of 5.0

I'm Hooked on Great Service

by from Springdale, Ohio |

I am a regular customer. The men at the service desk recognize me and they immediately take care of my needs. That sounds simple. It's why I come back time and time again

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Kerry Automall responded to this review

June 12, 2015

Dale, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every guest with exceptional service, and I am extremely happy to hear that we were able to achieve this value with you. If you have any further questions about the work that was done, please feel free to contact us. Adam Hendrixson - Service Manager - adam@kerryford.com


5.0 out of 5.0

committed to satisfaction

by from Farifield, Ohio |

The salesman worked hard to ensure I was getting what I wanted in a truck. He even drove 120 miles to get the truck.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Kerry Automall responded to this review

June 11, 2015

I am happy to hear that your time spent with our sales associate was a pleasing experience, Gary. We pride ourselves on the high level of our service excellence. Congratulations on your new purchase. If you have any questions or concerns regarding your vehicle, please come back to visit us. We are eager to see you in the future. James Ashurst - Sales Manager - jashurst@kerryford.com


(1-10 of 78 reviews)