The process of purchasing/leasing my RDX was awesome! My sales person (Dan Carroll) was exceptional and I would buy from him again in a heartbeat. The problem with this dealership is the Service Department! Most of the time the Service Department staff are courteous and professional, especially when in front of you (...though I had the uncomfortable experience of watching the customer service Manager deal with a disgruntled customer in front of me and when the customer told him that he would never come back to this dealership to purchase or have service done on his Acura again, the customer service manager actually told him "that's your prerogative" and then turned and walked away from him) - Nice!!! The issues I've personally experienced have to do with their ability and/or willingness to follow through and completing the customer service experience. I've experienced multiple issues of not receiving phone calls when I was promised that they would call me. I've experienced 2 issues of waiting for a "part" to come in (that was ordered for my vehicle) and I never get a call. I finally have to call and check with the Parts Department only to be told that they "notified the Service Department a week ago" that my part was in. When I spoke with the Service Department, all I got was "whoops, sorry my bad". They seem to have this "I can't be bothered" mentality and come across as arrogant and condescending at times. Example: Trying to schedule an oil change (...for 7 days in the future) and I'm told "we're all booked up!". I ask if there is any way to squeeze me inn and I get moans and grumbles. * So I called Superior Acura and they got me scheduled instantly with no problems at all. Example: I called to request some relatively simple service on my RDX, I told them that I could leave it, and I requested a loaner car. I was told "we don't do loaner cars for that". When I asked how long the service would take I was told "at least 60-90 minutes, but we won't know if it's longer until we get in there". * I again called Superior Acura and they scheduled my appointment right away and told me that they would have a loaner car waiting for me before I could even ask them for one. I have not been back to Columbia Acura since then. I now have all of my RDX issues and service addressed at Superior Acura, and if I decide to buy another Acura when my lease is up in December, it will come from Superior Acura! They obviously know how to provide all around "Superior" customer service where as Columbia Acura (for me) only seems to be able to provide "Superior" service when it comes to buying the actual vehicle. Sad, but true..
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