Al Packer Ford West

Al Packer Ford West

10601 Southern Blvd, Royal Palm Beach, FL 33411

New 888-313-9679
Used 888-460-6893
Service 877-585-1318

Before you buy, Price Al Packer!

Average Ratings

4.8 out of 5.0
87 out of 89 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 89 reviews
4.0 out of 5.0

Buying a new vehicle

by from Boynton Beach, florida |

Al Packer Ford West made my buying a new vehicle one of the most pleasant experiences I have had when buying a new car or truck. Michael Strassman, my salesmen, made the process so easy I left the dealership with a brand new Ford Expedition within 3 hours from stopping just to "look". They had just the vehicle I had been looking for and with the incentives offered, it was something we just couldn't pass up. Michael was just great during the whole process and I cannot speak anymore highly of him.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service of my Ford Edge

by from Royal Palm Beach, FL |

Jackee Allen had me written up quickly while explaining everything needed in this service. Showed me to the comfortable waiting area and can it to explain that i needed a new air filter also. Had the job done quickly and me out of the shop in less than 75 minutes thank you

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

New Ford Explorer

by from Royal Palm Beach Florida |

Fabio Giacometti helped me get my car. Great experience and very efficient.

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Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Very helpful

by from West Palm Beach, FL |

David George helped me with my situation in a friendly, professional, and courteous manner. Would definitely go back.

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Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


1.0 out of 5.0

Worsty service!

by from Loxahatchee FL |

Had a scheduled appointment - vehicle was there the entire day ( 8 am till 6) and they never touched it When I called to get a status update that is when I was informed that my vehicle that HAD an appointment would not be completed - routine service -really! Never offered a loaner or even an apology or even a call to inform me till I called - I even went to the service manager, Mark and I can see why they are NOT customer service oriented. He basically said "oh well" I will never go back and suggest you go elsewhere too! Went to Al Packer East hoping for a better experience and it was a pleasure - so save yourself time and hassle and go to Al Packer EAST first!

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Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

New Car Purchase

by from Boynton Beach |

My sales associate Myke Gooden was fantastic. He was very patient as my interests were all over the place, new/used, truck/car... Myke took his time with my wife and I explaining all the purchase/lease options and incentives available to us. A true professional who made us feel genuinely appreciated.This is the second new vehicle I have purchased from Al Packer in the last three months. Both experiences were excellent!

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service and great working relationship

by from Lake Worth, Florida 33467 |

My experience with Al Packer Ford West was awesome. My sales person was Glenn Dunn and he was great.

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Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service PLUS

by from West Palm Beach, FL |

Service employee Mark Vera was an absolute pleasure to deal with. Honestly, he made the whole process as smooth as it could possibly be and provided a warm, friendly smile with honestly the whole time. I am very satisfied with working with Mr. Vera.

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent service

by from West palm beach, Fl |

Mark Vera was my service person.He returned my phone call promptly and took care of my vehicle repairs quicy and efficieny

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Al Packer Ford West Service Department

by from Wellington FL |

I purchased my car at this dealership a year and a half ago and Ashley Moore has taken care of the service. I was most pleased this past week when I made an appointment and then found I had a conflict. Mr. Moore graciously assisted me in rescheduling, and everything was completed satisfactorily and in a timely manner.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 89 reviews)