Nourse Chillicothe Automall

423 N. Bridge Street, Chillicothe, OH 45601

Used 800-589-7913

Average Ratings

2.3 out of 5.0
6 out of 18 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 18 reviews
5.0 out of 5.0

Great Staff

by from Gallipolis, Ohio |

I just purchased a used car from Nourse Nissan and the staff were excellent. I spoke with Dan and Dominick while looking at vehicles and deciding what to purchase. They were very helpful, friendly, polite, and accommodating. The paperwork did not take too long and everything was explained to me very clearly. Awesome group of employees.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Top Notch Dealership

by from Leesburg, OH |

When we all think of the extensive process of buying a new or used car at a dealership the first thoughts that cross our minds are having to deal with a pushy sales representative, being forced into a vehicle that is not the proper suit for our needs, and hours upon hours of having to wait around getting every little detail hammered out and finalized. My experience at the Nourse Chillicothe Automall was the exact opposite of my negative prejudgments. My mother and father had recently bought a Lincoln MKZ from the Nourse Automall and her experience with her sales representative, Dominick McAllister, was so phenomenal my parents took me back to purchase myself a new car from him as well. My first intentions when I arrived at the automall was to lease a vehicle for an affordable payment. Dominick helped to educate me on all my options for buying a car and teamed me up with a sales rep named Daniel Marshall to figure out exactly what vehicle would be the perfect match for me and my needs. Daniel did everything I asked of him and more. He took into consideration every detail about what I liked and what I didn't like about certain types of vehicles. Dominick and Daniel also possessed abundant knowledge about a plethora of vehicles, which helped make my car buying process seem easier than I ever would have imagined. I finally decided that leasing wasn't the right fit for me and determined I wanted to buy a vehicle instead. I selected a few cars I felt were perfect for myself and test drove all three to help make my decision. Daniel was right by my side the entire time fulfilling every demand I made. In the end Dominick and Daniel found the ideal vehicle I had been searching for, a 2012 Chevy Malibu. I couldn't have asked for a better team in helping me to purchase my vehicle. The dealership welcomed me in like family and created an atmosphere that couldn't have made me feel any more comfortable and confident in buying a vehicle from them. Dominick went above and beyond any means of a sales representative. He was knowledgeable, caring, hard-working, reliable, and efficient. I couldn't have asked for a smoother, quicker car buying process. I would highly recommend Dominick McAllister and Daniel Marshall to any of my family members and friends for their next car buying experience. Nothing but positive feedback from my family and I!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

its a joke

by from chillicothe ohio |

Took for 4 hours to get anything done about buying a new honda. My car was messed up and I needed a vehicle and I had bought my 09 honda civic si there before. Which it took 4 months to get the paperwork to switch my tags over for that. Anyway bought a 2014 honda civic this time cause they said it was the only thing I was approved for. Didnt get to test drive and I realized on the way home that I barely fit in it. They never answer their phones. Lesson well learned. Hope it was helpful

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Customer Service
Buying Process
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Shopped for a new car

Does not recommend this dealer

Did make a purchase


4.0 out of 5.0

Great staff and easy process.

by from Chillicothe, Oh |

I leased a Honda Civic last summer and I love it! My salesman was Dominick McAllister, and he was so patient and helpful. My father went with me and hammered him with so many questions, if he didn't know the answer he always found out and got back with us. He focused on us and not the sale, showed me vehicles that would fit me best, and didn't waste our time. Most dealers didn't take me seriously, showed me vehicles they wanted to get rid of not the ones to best suit me, and just made up quick answers that weren't accurate. Dominick was honest, real, and patient. He still calls and checks up on my car but not so often that it's a problem, when I have questions he's quick to respond with an answer, and just made the leasing process easy. Now the man with finance who helped us out was not very nice and acted like we weren't worth his time. Everyone else including Dominick was super nice and respectable.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Horrible service at this dealership

by from Chillicothe, Ohio |

I purchased a new truck from this dealer. I began having issues with the truck from the start. The truck was in the shop for 4 weeks. The dealer would not offer a loaner until Toyota stepped in. The service manager called me a liar about about the problems and accused me of searching for problems off the internet. I ended up having to go to another dealer for my warranty issues because Nourse wouldn't help me. Long story short Toyota bought the truck back due to all the issues. The salesman called me shortly after buying the truck and reprimanded me for giving them a bad score on the toyota customer survey. The salesman was a jerk as well as the general manager. There is a constant rotation of employees and management which means the person handling your problems probably won't be there the next time you're in. They have the worse customer service I've ever experienced. Beware of their cheap oil change deal for customers. The last time I was there for their special oil change they DID NOT change the filter. I questioned if they actually drained my oil and added new.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

jerry goshhorn

by from kingston ohio |

my dad has a little bet of old timers he is 80 years old hard to stop him from driving he went to nourse to just look at cars thats all he wanted to do JERRY GOSHORN talk to him and he keep pushing him until he signed the deal the next day my sister went in there and got him out of it sense she is in charge of his money and every thing he really did not know really what he was doing my dad becouse of this i will never shop at nourse becouse they take advanches of old men and woman

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Car Buying Review 2013 Ford Focus ST

by from Gallipolis,OH |

I would rate my buying experience at Nourse Chillocthe with 5 stars. The knowledge that the salesman (Dominic McCallister) had in regards to the paperwork, car that I was interested in, and financing was very helpful. The customer service was great. Dominic offered my girlfriend and I a cup of coffee while we had to wait. He also had a great knowledge of all the features that the Focus ST had and provided a great tutorial on how to use all the different features. I would recommend Nourse to anyone as well as the salesman I had.

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Nourse Chillicothe auto mall what a Great Team

by from athens |

I just bought a New 2014 Ford Fusion From Nourse Chillothe Auto Mall what a Great Team they have i been shopping for a new car went to five others dealership to get the best deal Went to Nourse Chillicothe and well worth my 1hr drive the money i saved and the trade in the gave me And the Cars they had to choose from wow and the Sales person i had was great very Legible and smart And even called me after the deal was made to check everything was good My sales person was Dominick - M On the ford side. I hope later on down the road when i return to Nourse to by my next new car Dominick -M will be my sales person what a great guy he is to deal with And this is not my first new car in my life im going on five new cars and trucks and will be back to Nourse Chillicothe auto mall to buy and my sales person Dominick -M > Give then a try you will glad you did the money you save and the deal you get what a great Team Ask for Dominick -M You will be glad you did on the ford side Dominick can sell any make model on the auto mall lot A Big Thank You to Nourse and my sales person Dominick -M from the Helbers

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Excellent experience!!

by from Londonderry,Ohio |

My husband and I recently visited Nourse looking for a truck! Upon pulling on the lot we were greeted with a very nice salesman his name was Dominick and from the moment we arrived we were treated with respect and kindness! He went out of his way to make sure we were satisfied! We have not a an issue with any of the employees there from the salesman to the finance guy, sometimes it just takes some time to make a deal and get all the information needed to complete the deal! Not only did our salesman take care of us from the start he followed up with us to make sure everything was still going good after the fact I have never had that happen before! I have dealt with several other dealerships in the past but I can tell you that from now on I not only have my dealership but I have my salesman good job Dominick keep up the good work!!

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Customer Service
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Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

The sales guy told me for two weeks I was approved

by from Chillicothe oh |

For two weeks the sales guy said I was approved... The everything was fine, I go in to make the down payment and sign the papers.. I was then told they didn't even run it sat there for two and a half hours to tell me I didn't get it... Ok first off if they told me I was which was a big lie!!!! And lied to me over and over again about it got text message saying I was approved and all... Nourse will lie to your face I don't think anyone should go there!!!!! By the way his name was Domnic he works in the ford part of Nourse

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Not Applicable
Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


(1-10 of 18 reviews)